Samantha P.
Yelp
Where to begin? The bartenders were great. That is all. This was by far the worst experience our group has had in a very long time, if ever. With this being a full food menu establishment, our plans were to eat drink and check out the new mini golf out back.
During a 2hr visit we saw our waitress a total of 4 times.
We arrived at 6pm. Never been before so one person asks the hostess about seating and that we plan to eat, and specifically would we have a server for the table or is it a grab your own drinks situation. She was told we would have a server with full service, and we were sat, by the hostess, right in front of the hostess table out front.
25 minutes in no one has come, the only reason we're still even sitting here is bc it was our friend's birthday, she chose the place and she just happened to be running late. So the OG person who spoke to the hostess goes and speaks to them again about a server. Server shows up, says she will be right with us, then doesn't return for another 10. So now we've been sitting here 35-40 minutes and are now putting in our order for our first round of drinks and appetizers.
Please- let me tell you our appetizers: 2 orders Mac and cheese balls, 2 orders of pretzels, and 1 PLAIN French fries.
We got our first round of drinks, and during her delivery of the drinks, one friend asks if she can please have ranch come out with her order. The waitress responded " you'll have to tell me again when I bring out your food because I won't remember." LOL okayyyyyyy.
Birthday girl and her man get drinks from the bar. After 30 minutes of bday girl being there, even she joked "are you sure you have a server?!" Bc she never saw her, and never got to order food.
It's now nearly 730. No one has food, and anyone who has wanted a drink has just gone to the bar inside themselves. Finally, a food runner comes and he only has my husband and I's order (1 pretzel and 1 Mac & chz ball). We ask him about the rest of the tables food, and expressed our frustration of being here an hour and a half and we don't even have appetizers. he is confused looking at his paper, and goes to get someone else.
It's 745. Everyone is starving and My husband and I have been sharing our 2 appetizers with the 6 other ppl at the table....FINALLY Another guy comes over to see what the issue is, and we tell him we would just like to get a manager, we are ready to go.
This is when our waitress decides to show up, and with an attitude. So obviously the guy just told her, instead of getting the manager....whatever. We simply express to her the situation and she says " what do you mean you don't have your food, I'm looking at food on the table"
We reiterate that no one has gotten food and that my husband and I have had to share a pretzel and Mac and cheese balls with the entire table.....She tells our group, no exaggeration, "Do you want to pay for your food or not? I'm giving you the option"
WHAT FOOD.
WHAT IS HAPPENING LOL
We tell her to please get the manager, we are all so over it at this point, and when she was being aggressive as if we were at fault somehow was insane.
The manager took care of the situation, but wowww. First and last time for all of us, unfortunately.