Ralphs

Friday June 27th, pick up ~445pm. I don’t recommend curbside at this location. The guy who brought out my groceries just threw them in my car with no regard for what was in each bag, (chips, yogurt, fruit) and on top of that my pizza box was ripped open. I also got a notification that one of the chips I got on a 4 for $10 deal was out of stock and they “couldn’t find a suitable replacement” even though I said replacements were fine and I ordered 4 different flavors. You’re telling me that these were the last 3 bags of chips you had in the store?!?! I got charged $3.99 a bag when I should have gotten 4 for $10. When I asked the guy what was going on, he just kept saying he wasn’t the one that shopped the order and I’d have to go inside, to which I explained I had my dog with me which is why I did curbside. It’s too hot outside to leave him in the car and if I did he’d eat all my groceries! My lettuce had a best by date of July 2nd and it was brown and squishy and my yogurt had a puncture hole. I called in and asked to speak to a manager who was super rude and he finally agreed to give me 2 bags of chips to make up for the money I lost, which is better than nothing, but now I have 5 bags of chips. I didn’t really even need 4, I was just getting them to save the money! Manager said he’d bring the chips right out with the pizza that was ripped open, but he just sent out the employee who originally brought out the order. I told him thank you for his help and have a good day and he didn’t say a single word and just walked away. Not one person apologized for the inconvenience or acknowledged why I was frustrated. They made me feel like I should have just shut up and overpaid so they can sit back and take it easy even though they were the ones who messed up my order. I’d give 0 stars if I could. Update: I went to a different Ralph’s and learned it is not standard practice for them to mark the order as complete and give you the receipt BEFORE they even come to the car or ask you if you have any coupons. They’re purposely trying to inconvenience the customer by forcing them inside to address errors, even though it’s curbside and they should address it BEFORE billing the transaction! Terrible store and managers!

I come here almost every other day however today was the worse experience I’ve ever had. It felt like a freezer in the store I was so cold I couldn’t focus on what I actually needed so now I’m heading. To somewhere else! There is no reason it should be that cold through out the whole store. Every employee I saw was wearing a jacket which isn’t normal. Also y’all need to keep a clerk outside collecting the carts cause they are everywhere. And the bathrooms I went to pee I had to hover over the seat and it was disgusting. As I said this is my normal place but idk what’s going on but they have to get it together

This Ralphs is complete. I like the arrangements, the extra clean place, and the full departments.

The aisles and walkways are crammed full of crap.... there's no room to move! Maybe reduce the variety of inventory and stop putting a billion displays literally everywhere there is an inch of floor space??? I felt like trying to get down the aisle was a game of chicken with all of the othwr shoppers... who will move between displays to let the other guy pass? Your cashier was great, though, he really tried hard to help- above and beyond!

Seem to end up here just before closing time and despite the late hour(1am closing) it feels safe and inviting. "Johnny Cash" alerts shoppers when the store will be closing and is cheerful all the way through checkout! When i? I'm out late/early this is my go to for groceries!

I always have a great experience shopping at Ralph's. The store is clean, well-organized, and the staff are friendly and helpful. They have a good variety of fresh produce and quality products. Highly recommend this place for everyday groceries!

The store looks so clean and nice but when I was going to get fresh watermelon slices there was a foul smell in the fridge so I looked around and there was mold growing at the bottom of the fridge. The smell was super strong and this needs to be fixed as its a health concern.

The store aisles are tight and far too compact. In multiple locations throughout the store, it's impossible for 2 baskets to pass by one another. I did not enjoy my shopping experience at this Ralph's location. Customer service was fine.