Lori H.
Yelp
So, we finally got in, by popping in for lunch on a Saturday early 11:30 am and sitting at the bar. First impression --no one greets you. We had to ask to be seated and then she said, all tables are reserved, you need to sit at bar to eat, and handed the two of us one menu. The bartender was very very busy. How do you have only one bartender when he's making drinks for an entirely full restaurant? I've never had to wait for someone to greet me at a place of this price and caliber. Even Francesca's on NYE got to us sooner with water and drinks, when they had people standing in the entranceway. We sat there for a while waiting.....wondering if we were going to be served......it almost felt like we were in the way.....and everyone who works there is just ....really busy.....
Once the bartender was free, he was exceptionally nice, and filled our water glasses (and refilled them again during the meal). So I guess there's no bus person to do that at the bar? There's no one who can pour you water at the bar, and greet you, if the one bartender on duty is busy? Contrast this with Sullivans the other day, where one waitress took our drink order and returned with it, because our waiter was too busy to approach our table, when we were first seated. Teamwork, people.......where is it?
We ordered the crab cake app (small salad accompanied it), the Idiot Sandwich (like pot roast on a bun) with a side order of Truffle fries (came with salad) and 2 Agave Sundowns.
My thought re the food & drink: The drinks are small sized but potent and made with fresh juices and no ice, so nice touch but for $20, still in my mind overpriced for Naperville. The crab cake $28 was superb and I'm picky re crab cake. No filler; all crab. The salads were fresh and not over dressed (just a light lemon vinaigrette--perfect). I was not a huge lover of the sandwich but my husband loved The Idiotburger $26 and it was a generous portion. The $12 truffle fries arrived lukewarm and were nothing special.
All in all, sitting at a bar for $116 for 2 drinks, an app, burger, and side salad when the place sort of looks like a dressed up cafeteria and lacks a staff that can hustle and work together? I don't know about the inherent value there, but Naperville sure seems to love the place. It was crowded as ever. I feel more love for Sullivan's, Francescas and Allegory, but that's just us. Two strikes.....but a really nice bartender who works his you know what off.
Maybe go for happy hour 3-6 pm during the week would be our only next option. If a restaurant is going to be fine dining, service should be similar.