Ramses

Unfortunately, my experience was below standard for a venue that presents itself as “luxury.” We were seated outside, and while service was initially average, the overall handling of the night felt disorganized and dismissive. Around 1:35 AM, we were abruptly asked to close our checks and leave. There was no prior notice or verbal reminder that the bar was closing. When I politely asked if we could order one final drink—pointing out we had not been informed earlier—the response was simply “no, not possible,” with no attempt to offer a reasonable alternative or any customer-focused resolution. A manager later acknowledged that it is the server’s responsibility to warn guests about closing procedures, and it was clear that had not happened—yet there was still no effort to make the situation right beyond pushing us out. What made the experience worse: as we were leaving, one member of our group realized her Chanel bag was missing. Instead of empathy or help, a bartender repeatedly pressured us to leave, even as we explained we were actively searching for a valuable personal item. The lack of compassion and basic assistance was honestly demoralizing. For a place aiming for a premium reputation, this level of communication, professionalism, and guest care was unacceptable. I won’t be returning.

We had a wonderful experience having lunch here. Everything we had was delicious, with special mention to mango & avocado salad. The service was great

Horrible food. Michelin recommended for some pizza that could’ve perfectly been frozen. Insane prices for very bad food. Touristic spot but 24 euros for a pizza is insane. Wouldn’t go there knowing in the street behind there way better an actually authentic restaurants. Croquetas look good but lack flavour don’t taste like jamón at all.

On the plus side, great location and fantastic terrace. Food was good but should be for the premium price. Let down by standoffish staff right from the reception to the service. It is definitely a ‘be seen at’ bar and perhaps we didn’t fit the look.

The food and service were absolutely amazing! Every staff member was so polite and made us feel genuinely welcome. My friend and I don’t speak Spanish, so it was a huge relief that the staff spoke English fluently. They even went out of their way to explain parts of the menu that confused us, which we really appreciated. I usually never order chicken at restaurants because I’m so picky about how it’s cooked, but I decided to take a chance, and I’m so glad I did! It was grilled to perfection, crispy on the outside and juicy on the inside. The sauce and potatoes paired so well with it, and the grilled broccoli had just the right amount of crunch. Every bite was so good, I cleaned the plate haha. My only complaint was that, since we were seated outside, several people in the same dining area were smoking while eating. My friend has asthma, so even though the open-air seating helped disperse the smoke, we could still smell it, and it was pretty bothersome. I understand that smoking in public areas is common in Spain, and it makes sense that people felt comfortable doing it. However, as Americans, we’re not used to people smoking while dining at a restaurant, and it definitely made our experience less enjoyable.

Good place to relax and have some coctails. OK food, great service.

Best place to go. Thanks for having us Really good food and desserts are wow Recommended to everyone to visit

A lovely lunch at Ramses. You are in the big roundabout but you don’t feel it thanks to the vegetal decor. Food and cocktails were good, our main waitress was kind. The rest a bit average. A lovely lunch… until this group of old guys arrived with their cigars, smoking in my face, and no one to care while lying to my face they would ask them to stop. Very unpleasant. Not enough premium experience for a 60€ lunch.

Great grilled octopus and artichokes. Beautiful terrace, friendly service, walking distance from the Prado Museum. Recommend by Giovanni at the Four Seasons.

Ramses claims to be gastronomy, and I think it provides a good attempt. It was refreshing to try some neo-classic Spanish dishes after days of eating very traditional Spanish cuisine. I enjoyed: * Strawberry Gazpacho * Cappelletti of Red Prawn, Mascarpone, Bullabesa Extract, and its Tartare * Grilled Octopus Leg, Black Garlic Aioli, and Fried Yuca * Mango Tartare, Strawberry Foam, and Crispy Chia Seed Chip The waitstaff did seem like they had a little bit of attitude toward non-Spanish speakers. It was almost like they were annoyed to serve tourists. I spoke a little Spanish, and tried to use as much Spanish as possible to avoid being on their black list. FYI The bread and amuse bouche are automatically given upon seating, and you will be charged. There is no such warning on the menu or by any of the waitstaff. The prices are very high for the quality it offers. I spent about 100 euros for my meal, and have definitely had much better gastronomy meals at other restaurants with better service (1 star off). If you don't mind paying the premium price to sit outdoors on the Plaza de la Independencia while trying hard not to be blacklisted by the waitstaff, then this restaurant is for you.

Love this vibe and scene! Perfect night out recap with lovely people and lively music

You know those places that look high end and the servers are all snooty and give you a side eye even if all you do is ask for your cheque - well this is that place . Very upscale vibes and we came in just on a whim even though we were enroute to a different place . we did not want dinner because we had plans so ordered a small steak tartar and some wine and the tartar I must say was good . Pricing is expensive but you would know that even before entering .

This place was a fall in your lap place with the heart beat of the city life. I was full of great food and friendly service. The outdoor seating was warm on a cool night and so much great people watching with the holiday lights in full swing. As far as the food, I did say it was great however as being a dessert lover they were very lackluster and I would've ordered another glass of wine instead. Hence the 4 stars, I expected more.

Yoha is amazing on the door and service team on it as is floor manager! Food excellent and setting energized. We've been here for either dinner or drinks everyday as we stay in the area each visit to Madrid.

Very rude young lady at the hostess stand. We were three minutes before opening at noon and she sent us to the next restaurant. We waited. When we walked back at 12:03 when they were open, she walked right between us and the hostess stand and not only didn't we speak, she did not even look at us. We are eating next door at Patio de Leones which is wonderful! It is now 12:53 and still no customers. Their reviews on trip advisor are more accurate than the ones I read here.

Food excellent Service horrible, servers mostly ignored us Ambiance spoiled by rude patrons smoking nonstop at tables that are just too close together spoils the food and experience but the horrible service was shocking at an "upscale" place Go elsewhere for just as good food with friendly service just about anywhere else in Madrid and at less than half the cost

Although the food was excellent, the service was poor. Our server was unfriendly from the moment we sat down. Others who came to the table were efficient but also not warm. The ambiance was nice but the overall attitude of the patrons was not....they were made up of self absorbed, privileged snobs. But the worst part was that several patrons smoked during dinner. No respect to others eating. This ruined our dinner for sure!

Very elegant setting, comfortable and exotic. Food is fantastic and in small portions. They have a great menu and service to go along with it. Definitely recommend it to get a taste of beautiful Madrid.

On our first night in Madrid, we walked by and on a whim decided to have our first dinner here. The vibe was upscale and it was a beautiful night. It seemed promising at first but once the food came, we realized it was just an overpriced tourist trap. I got the spicy chicken dish and it was under seasoned and just nothing to get excited about. My husbands steak was way undercooked. They also charged for bread service that we didn't even ask for. I wouldn't have minded but the bread didn't even taste good! The service was ok. Not friendly but efficient I guess. Its too bad because it really does have potential. It's a beautiful restaurant but just very overpriced and pretentious.

I would leave 0 Star if the option was available. Service is mediocre, food is below average and prices ridiculously high. For that I would leave 2. Minus two for serving bread without request, misrepresenting it as a courtesy and then charging 3 euros per slice of bread per person. That is just too low, even for a mediocre establishment.

Near Puerta de Alcala in Madrid, you can find authentic Japanese fare with Mediterranean influence that combines, forming innovative gastronomic delights that can please a wide range of palates. Natsuki, part of Restaurant Ramses.Life, means "seven moons", and is a new take on Japanese cuisine. My friend and I were excited to try Natsuki, and finally had the opportunity to meet there for dinner one evening. The restaurant design is truly unique, and according to our server, took three years of development before décor was finalized. The ceiling is painted with bright watercolors in blues, pinks, greens and oranges, while traditional cultural décor accents the modern touches. I loved the King prawn tempura with spicy mayo sauce and shiitake mushroom. There was just enough spice to keep me on my feet, with the tender, fresh prawns packing quite a punch. He loved the blow torched tuna belly nigiri with spicy sesame oil the best, and claimed the seasoned sesame oil added the right level of heat and nuttiness. We also tried blow torched yellow-tail nigiri with aioli, which was fresh and delicious, which the aioli added creamy flavor that was perfect with the texture of the sushi. The same was true for the tiger roll, which is king prawn tempura with avocado and cream cheese, as the creamy texture of the avocado mixed with the prawns and crisp tempura delighted my taste buds. To finish our meal, we each ordered dessert. I enjoyed brioche torrija with vanilla ice cream and chocolate syrup, while his Mochi with mango ice cream, red berries and coconut foam was as beautiful as it was delicious. As if you needed more reasons to visit Ramses.Life, Natsuki comes highly recommended.

Not worth the money or time. Horrible food. Everything too salty and slow. Come for the drinks, do not come here for dining

I loved this place! The only bad thing was the service. They kept forgetting what we ordered and answered back saying that we never ordered the food that was missing... the customer is always right. The sushi was great especially the crunchy tuna. Also, the tuna tartare was great and the gin cocktails to die for. Also a bit expensive but worth it. I recommend.

We only came here for a post dinner cocktail. Sat on the patio which was about a 5-10 minute wait. The bar specializes in cigars and hookah, so if you don't like smoke I'd skip this one. Outside the smoke wasn't too bad with a breeze coming through. Fun, lively atmosphere with umbrellas lights, candles and fire pits. Service is a bit slow during the busy times but if you aren't in a hurry that's no problem. I would imagine that trying to get food is a bit of a hassle. They have an extended alcohol list of both Spanish and other country liquors. We ordered a bottle of champagne and it came with a fun set of fireworks.

My girlfriend and I did an 11 day trip in Morocco. On our way home, we had an 18 hour layover in Madrid so we decided to go out to dinner/etc. We asked around and a lot of locals and tourists alike recommended Ramses. We arrived a minute before closing (the dinner room) and were rushed to order since the kitchen was closing. Sure, no problem. They had a steak on the menu from Galicia. My whole dads side of the family is originally from Galicia so of course I had to order it! It was heavenly...seriously. I know my steak. This was so tender it melted in my mouth. It was so well presented and just wow... Ramses also has an extensive wine selection. You can find any wine in your budget. Now moving on to the downstairs...so after dinner we proceeded downstairs where there was definitely a party going on. It was so much fun. The crowd was very chic and we had ourselves a great time. Definitely check out Ramses! It was the perfect ending to our 11 day vacation!

If you're in madrid and want a good but intimate nightlife scene, this is the place to go. Great bartenders and drinks.. they can actually make a great Old Fashioned here! yum.. It's a small bar with good dance music, some lights and then they open up a VIP section on another level which is very fun! With that said, I didn't realize they could cook a good Filet Mignon in Spain.. but they had an incredible one there. Great place for dinner and drinks! We spent 4 days in Madrid and started off each night here.. sometimes ended there as well.

A great location at Puerta de Alcala across from Retiro Park, Ramses is is a three floor restaurant with the bottom a "small club", the middle a chic bar and restaurant and the top another dining area with a separate bar that is open on weekends or for private occasions. They also have a pretty big terrazza, which is awesome in the summer time. Ive been to Ramses about half a dozen times for a drinks and dinner. My experience with the food has been hit or miss. Sometimes the food has been really good, but on a bad day the food has been really very average. It seems that on the busy nights, the kitchen just can't quite keep up. The bar though is always solid. The crowd is a little more mature (read older), which I appreciate. Its still a see-and-be-seen sort of a place, but I imagine just a mere shadow of how it must have been when it first opened. On the whole, Ramses is a bit of a is a jack of all trades but master of none with a bar, restaurant, terrazza and club. In the summer, I like it for the terrazza and the bar is always a good choice for a drink after dinner but before you go to the club (11p-1a).

This place is hilariously booshie / yuppy on an epic level. The weight staff will ignore you a bit but are quick enough, the food is good but still a bit overpriced, and they make the place out to be a nightclub / dinner experience which is a bit much and can get very loud and overcrowded with drunken businessmen looking to catch a piece of ditsy model behind. Final Verdict: Overall I think it's worth the stop and experience if not only to just laugh at the pretentiousness of it all. Food is good but nothing that will blow your mind.

Great place, stark design in front of "plaza de la independencia". Mix of locals and visitors. Good selection of food, high quality and attention to details; and - excellent service ! Highly recommended.

Sent here by hotel recommendation. Totally impressed by the wait staff, very attentive and very well trained. We had beignet de crevette to start, shrimp in a delicious fried coating. I had a delicious pasta dish with Parmesan and sub-dried tomatoes. We had a delicious red Spanish wine and very good desserts. If you are a guy, you must visit the WC, the urinal is lit, and becomes brighter the harder you pee . Seriously, a very nice restaurant.

Ramses is one of the best bars in central Madrid, not too far from Grand Via and clubs nearby. But the service here is bad, they have friendly staff but the service is slow.

Awful service. You will sit and be ignored. Staffed by non-Spanish people that were rude. We just left before our drinks arrived.

I ordered some tomato and bread tapas, the food was nice and the wine we drank had a nice flavor however the water that is sprayed to keep the clients cool preventing the heat got me sick :/ so if you hace alergies please refrain to siting in the open area of the restaurant

quite possibly the rudest staff in Madrid. Ate here for dinner during the world cup because they had a large screen TV. Food was decent, but nothing that special. They had a Moet special going and it was good. The staff was not helpful. I was there with my college age kids. Maybe the upscale staff thought they were too good to serve a family. After an hour and a half, they served us the desert we ordered and the host came to our table and told us we had 10 minutes to complete our dinner so he could seat another table. We still had food in front of us and the waitress was offering us coffee. 2 hour meals are typical in Spain. I spoke to the manager who gave my wife and I a free drink as compensation. Really? a drink we didn't want after being insulted in front of my family. This place thinks way to much of themselves. Do yourself a favor and enjoy real Spanish hospitality somewhere else.

Short and sweet; over priced place with average ambiance for Madrid with some of the rudest staff in the city. The expensive drink menu doesn't bring you class. Never again!

Great place to grab a drink and people watch. It is not cheap, so be aware. However, the bartenders take making cocktails very seriously. My wife enjoyed a French Martini and I had a Suria Sazerac. Both were quite good.

Quite clearly huge amounts of money - probably seven figures - have been spent on the interior decoration of this swanky, self-consciously fashionable and trendy place right opposite the Puerta de Alcalá, one of Madrid's most famous and emblematic landmarks. The iconic Philippe Starck is in fact the designer. Funky bar downstairs, then no fewer than three separate restaurants on successive floors, each more opulently and extravagantly designed than the previous one. On the top floor there are fabulous private dining areas. Is it worth going to? Well, it might be if, once past the silly bouncers, you could get a guided tour lasting just two minutes by one of the plastic women with rictus smiles who greet you, and then out like a shot. This place thinks it's an elite experience when it's just tacky, pointlessly expensive and totally without depth, charm or meaning. It's probably just right for Russian would-be oligarchs or even real oligarchs. There were actually women in there with leopardskin patterns on their clothes, botox faces, plastic paps and ultra-violet sunbed fake tans - the sure-fire sign of high-tack. The problem is not the design, which has genuine moments of humour, warmth and harmony, or the lighting, which is intelligent and thoughtful here and there, but the food, which is complete rubbish. At least the food on the mezzanine floor restaurant (is it different further up - I am told it's more "high end" up there). It's just lazy, fussy, pointless and embarrassingly pretentious. It's a confused hybrid medley of Mediterranean, Japanese and who knows what. Uninspired, insipid, pointless. The table is backlit white, so you can't actually see the food, even though the plates are transparent. Which is why I have no photos to offer on this occasion, because I was hardly going to use flash and draw attention to the fact I was there, was I? And then of course they hit you with a silly bill for this vapid, gruelling experience. One of the many exciting things about the credit-crunch and its concommitant consequences is that places like this will close, never to return again.

Inventive cocktails, nice outdoor seating area, nice view towards the park, however it is very expensive at 15 euros per drink, and the bartenders believe they are more cool than James Bond. They ignore you and treat you like crap. I'm not coming back. There are plenty of other good places around.

Really creative food and fabulous atmosphere. 2 great apps - sardines and Gambas escobeche were devine as was the chef's complimentary "bite" which pulpo carpaccio which was unbelievable- I could eat a whole plate. My fiancé had the cod with cauliflower cream which he said was cooked to perfection and he said was the best he has ever had. I had the duck rice with wild mushrooms which was an excellent cold weather dish. Loved this place

Waste of money and time. Do not waste either here. My friend wanted to take me here but after being ignored by the vapid little girl hostess outside when there clearly were 4 empty tables we tried inside and were met by equally vapid and basic man bun douches. They thought they could ignore us but guess what geniuses my friend knows the owner so jokes on you! Anyway after an annoying almost hour after ordering the shitty " artisinal baby sized ice creams and spending over 100 euros on that plus champagne while being assaulted by crappy house music and low self esteem Annie queens taking selfies in the empty bar we had enough and left. This was definitely not a great first impression on someone from LA who is used to higher quality service and food. I'll never waste money here ever again but I will totally warn and share the horrendous experience we had with literally everyone so thanks bitchy girl who couldn't find her way out of a paper bag and douchebag with a residing hairline who thinks a man bun looks great with what appeared to be ringworm next to your gotee

Epic fail = Zero rating, no stars. My daughter and I were here September 3rd, excited, ready for an awesome, happy mid-day, afternoon holiday relax on the patio (we had even already decided on what to order!) only to be greeted by the most unpleasant, nasty girl in all of Madrid (as far as our visit was concerned). We were doing our best to use Spanish and my daughter was amazingly picking it up quickly. Apparently she took too long to translate "food and drinks?", although she did mind you, answering her "OH, food and drinks, yes!"...apologizing for the delay while the hostess gave us the most incredible bitch stare you couldn't even imagine. It took walking to the table (too long) for me to know we didn't want to be here. Beyond unwelcoming, rude, horribly unprofessional, simply ugly and a lot of other adjectives I'll refrain from posting here (yes, it was that bad!). We left. There are fabulous people in Madrid - don't waste your time here.

Went out for a few drinks with my friends. Waiter was very rude. Service was extremely slow. Did not have an enjoyable experience at all !

Food was overpriced & horrible. The location was the only thing that got us to try it - and we regretted it afterwards. Service was slow and they charged us for something we did not order. No veggie options at all. My 3 meat loving friends were disappointed as well.

It was okay. A gin and tonic costs 12 euros. Has multiple floors. Dance floor in the basement. Bar on the ground floor. A lot of older people.