Lisa T.
Yelp
We stayed in San Antonio overnight for a work related event, and wanted to stay in a boutique hotel. We stay at a lot of boutique hotels as that is our preference to support small business and restoration of old hotels and buildings. This hotel comes really recommended and my hopes were high, many reviews calling it a relaxing oasis. One week after we booked the room we were notified that the pool would not be available from 4-9pm the day of check in because a private party had been scheduled. While disappointing, we still decided to keep our reservation.
Upon pulling up to the location the street facing view was a little ominous, very overgrown and was difficult to see where to pull around to find parking. But, upon parking and walking in the hotel it did look like a relaxing oasis, the exterior of the buildings, landscaping, pickleball court and pool are gorgeous. Unfortunately, that is where the excitement and hopes of a nice stay ended.
We soon discovered our room was a courtyard king which was located right in front of the pool that we could not use. This was okay, however we were soon found the private party had a DJ that was blasting music from 4-9pm. It was honestly was unbearable. We could not hear anything above the noise of the music in our room.
This was not the only disappointment however, the room itself was dreary, dimly lite and sparse. The investment in this hotel was clearly on the exterior and not the interior. Very few amenities offered including no TV, or fridge. The scariest part though, was the peeling paint throughout the room and bathroom, holes in the walls around the outlets, flickering lights, and finding the smoke detector had been removed from the ceiling. I am all for keeping as much of the original building and decor as possible to preserve the essence of a building, but these issues are not safe. The shower itself was dirty and the towels had a strange odor. As well our ice bucket had not been changed over with used bag and melted ice in it and the cups on the bathroom sink were sitting in wet puddles on the shelf. I will say however, the bed and pillows were very comfortable and the linens were clean.
The staff we found were not very friendly, and did not address our concerns very well. On check in we asked about the party and what to expect as far as noise level and the front desk staff simply said she did not know. The relieving front desk staff for the evening is one that addressed our concerns after check-in as far as the noise level and potentially moving our room or leaving. We were told there was no additional room availably ready except for one that was checked in but the guest had left and so they did not know if the room was ready. We were also told if we left (which we wanted to do) we would be charged for the room anyway (we had only been there 3 hours). In consolation they offered a bottle of wine, ugh.
We had planned on eating on our room and working, but had to leave due to the noise level. Upon return the party was ongoing. The DJ did stop shortly after 9pm but the party with lower level music continued till 12:30am. The sound machine in the room was nice but did not do much to quiet the pool party. Then of course at 7 am we were woken again by landscapers and pool cleaners.
This was not a relaxing oasis experience for us, in fact it was the opposite. We discovered that the pool event that had been booked was for an influencer party and "members" of the hotel could join this party. The Ranch Motel offers memberships for their pool and pickleball court. In my opinion this is what this hotel does best and should be there focus, not a hotel. I feel the membership clientele is in reality the priority and not the hotel's guests.
I stay in a lot of boutique hotels, and I never like to write a negative review. If had been just one thing like the party with the DJ but the room was great, or the room was so-so but the pool was accessible I would not even be writing this review. Honestly, there are still more things I could add as far as the staff and the room which made this stay horrible. I wanted to share an honest review of this hotel for those travelers like myself that are from out of town and want to stay somewhere unique. As I fear, influencer pool parties may be skewing the positive reviews.