Rattle & Hum Laundry Co.

OPINION: It’s Time for Rattle and Hum Laundry to Shut Its Doors for Good By any reasonable standard, Rattle and Hum Laundry has failed. Not just as a business, but as a member of this community. For nearly three years, the doors have remained inexplicably shut. No updates. No signage. No explanation. In a neighborhood where small businesses fight to stay alive and serve their customers with consistency and care, Rattle and Hum has become the antithesis of that effort — a dead space taking up valuable real estate and offering nothing in return. Residents deserve better. We deserve a local business that shows up, communicates, and reflects the values of the community it claims to serve. Instead, we’ve been met with silence. And in that silence, the message is loud and clear: they do not care. There’s no shame in closing a business that can no longer meet the needs of its customers. The shame is in pretending otherwise. In holding onto a storefront for appearances, while people waste time wondering whether it will ever reopen. It won’t. And if it does — why should anyone trust it? Rattle and Hum is not just an eyesore. It’s a symbol of indifference. A reminder of what happens when a business stops trying and refuses to step aside. At this point, continued support isn’t just misplaced — it’s enabling. Let it close. Let someone else — someone with actual respect for this neighborhood — take over. The community deserves better than an empty promise behind a locked door. It’s time. Let it end.

I rarely leave one star reviews for places because typically establishments are able to make it up to me after their faults. I have been using Rattle and Hum for over a year (maybe 2?) and I used to really love them. Usually I would lose a sock here or there which was annoying but fine. By now they have lost over $200 worth of my clothes. There was one instance where they didn’t pack about six of my clothing items and it was until I called a week later they were able to get them back to me. On the other hand, they have lost multiple pieces of clothing and had no clue what I was talking about and that they would “check the cameras and get back to me” (they never did). It’s shocking because I would often receive other peoples random items in my laundry as well so it’s pretty concerning. The cherry on the cake was when I had a laundry pickup two weeks ago. I was leaving my apartment and I saw some of the dirty clothes that were in my laundry on the floor outside the elevator sitting there for hours. This was not only embarrassing but shocking. I called up to complain and I was hit with “I’ll tell the driver to be more careful next time”. I have reached out to Rattle and Hum about my concerns before I wrote this review but no response. I really they get it together because they used to be good.

I've been using this laundromat for quite some time. About 2 years ago they said that due to gas issues they cannot allow customers to use the washers but they could use their clean & fold service. Which I was fine with. It's a bit more expensive but they fold the clothes very well and I like the products they use. However, they recently stopped accepting card for the last few weeks. Of course I've also had some cases of missing clothes in the past as well but nothing major. I think until they fix the gas issue and the card reader issue, I'll probably use a different laundry service.

Went to try and wash clothes here since I haven’t been here in a good 3ish years. Got there at 7:05am and it was still closed. Lady comes up to me and asks if I’m dropping off and I said no. She then tells me that they o to do drop offs randomly and they’re closed due to the machines not working. Told her that you should put a sign up that says what you’re saying. She shrugged and told me to go find another place if I’m not happy with what she told me. Very rude and disrespectful.

They randomly stopped doing in-store service and only doing pick-up/drop-off over a year ago with a sign saying it’s temporary, but I don’t think they’re going back. They also regularly are not open in the mornings until over an hour after their stated open time. They will leave you in the cold with no notice. Really sad what’s happened to this place since the son apparently took over.

In what can only be described as a calculated bait-and-switch operation, Rattle and Hum Laundry has effectively stolen from the very community it once claimed to serve. Let's call this what it is: theft, dressed up in hipster minimalism and excused by mumbled promises. Two years ago, without warning or apparent remorse, this establishment shuttered its self-service operations, leaving countless residents with useless plastic cards loaded with their hard-earned money. These laundry cards—which the business had actively encouraged customers to fill with substantial amounts for "convenience"—became worthless overnight. The math is simple: they have our money, we have worthless plastic. When confronted, staff members shrugged off responsibility with vague murmurs about "gas problems" and assurances of a "temporary" closure. Two years later, these excuses ring as hollow as their commitment to this neighborhood. The business pivoted to drop-off service only, a model that conveniently eliminates the need to honor those pre-loaded cards while continuing to extract profit from the area. This isn't just poor business practice—it's a flagrant middle finger to every resident who trusted them with advance payment. The absolute audacity to continue operating in the same location, under the same name, while pocketing what collectively must amount to thousands in unredeemed card balances is breathtaking in its contempt. Meanwhile, Graham Laundromat, just two blocks away near Montrose and Graham, operates with the radical business concept of actually respecting its customers. Basic decency shouldn't feel revolutionary, yet here we are. East Williamsburg deserves better than businesses that treat locals like disposable income streams. If you're reading this, Rattle and Hum ownership, understand that communities have long memories. Your modern machines and carefully cultivated aesthetic can't launder away the stain of your betrayal.

In East Williamsburg, the story of Rattle and Hum Laundry reads like a cautionary tale of neighborhood promise turned sour. When it opened, the establishment brought a welcome dose of modernity to the area's laundry scene, with its sleek machines and minimalist aesthetic that felt perfectly attuned to the area's evolving character. Like many modern laundromats, Rattle and Hum operated on a reloadable card system – customers would transfer cash onto plastic cards used to operate the machines, often loading substantial amounts to avoid frequent top-ups. This convenience factor, combined with its prime location, quickly made it a neighborhood essential. That's what made their sudden closure two years ago all the more jarring. Without warning or explanation, the business pivoted to a drop-off/pick-up model, effectively stranding regular customers who had pre-loaded their laundry cards with now-unusable funds. When pressed, employees muttered vague explanations about gas line issues and promises of a swift reopening that never materialized. Two years of silence later, the betrayal still stings. This isn't just about inconvenience – it's about a business that seemingly forgot the compact of trust between local establishments and their community. While alternatives exist (Graham Laundromat, a mere two blocks away near Montrose and Graham, offers a notably more personable experience), the episode serves as a reminder: even in a rapidly changing neighborhood, basic business ethics shouldn't be considered optional. What was once a neighborhood bright spot has become a case study in how not to treat a community. In an area where every storefront helps shape the fabric of daily life, Rattle and Hum's indifference to its customers' needs marks it as a business that has forfeited its right to neighborhood goodwill.

One of these nicest cleanest laundromats I've been to. Especially for NYC. You could definitely hang out here comfortably while your laundry gets done. I'll most definately be back!

This used to be the nicest laundromat in the neighborhood, but that's not saying a lot cause all the other ones suck. They closed down due to a gas problem almost a year ago and have not opened their self service laundry since ! I'm stuck with $60 on a laundry card I can't use which wouldn't be a big deal if they'd give me a refund but no one answers my questions about it. Terrible service all around, they need to get it together, it's been months of misleading everyone who asks when they'll reopen, just say you're closed for self service and stop lying and refund everyone's cards. That easy. 0 stars from me

i've tried a couple different places but this is my favorite laundry pick up service in williamsburg! always seamless

So I had been using their pick up/drop off service for at least a year now. There have been hick ups along the way, but I've sucked it up (for one, the delivery people don't contact you by phone at all to let you know they're coming.) Final run with this company came recently when my sheets came back with a 1 foot rip in them. I tried reaching out to them about the issue via email with a photo, but they never got back to me. This was after I called them and they told me they would get back to me. Still no word. Basically this business ruined my sheets and didn't offer me even an apology. Steer clear! They take zero accountability for anything and always say "we need to watch the tapes" when something happens. I won't use them again.

I have very mixed feelings about their business. I lived in the area a few years ago and really appreciated how clean and up to date their facilities were. However, since moving back to the neighborhood I have been consistently dissapointed. When I first moved in over the summer, they were out of laundry cards so I had to pay for each load and the attendant would come turn the machine on for me. I totally did not mind that; however, the attendant would often get annoyed if I was paying with card for a load that was less than $20 because they had a credit card minimum of $20. I understand the importance of credit card minimums for small businesses but it seemed absurd to get angry with me for that given they were the ones who did not have any reloadable laundry cards in stock for about two months. Since then, they have been having some gas problem and have only been conducting drop off service since. When this started, they informed me that it would likely be only a week or two. It has not been several months. Every time I ask how much longer it will be, I am told only another week or so. That is clearly not true and it is starting to feel like I am being deceived. The drop off service is understandably more expensive than self-service, but that is quite aggravating given that I would rather pay for self-service. Furthermore, and most annoyingly, I consistently have clothes go missing. I would say I lose at least one item of clothing every time I do drop off service with them. They bank on the fact that there are no laundromats in the area that are more reliable than them but I have about given up on them. I hope they can work out their issues soon.

This place is crazy overpriced for wash and fold. The average in this neighborhood is about $.75-$.90 a lb and they are $1.40 a lb. They also don't even fold the socks together and they completely ripped out laundry in half stuff everything back in.

Usually i drop my laundry off, but when i wanna get into a good book, this place becomes my sanctuary. There's something therapeutic about doing my own laundry. This place is peaceful, immaculate and the staff is truly pleasant. It's not the closest laundromat, but they take Apple Pay and have WiFi. It's worth the ten minute walk from my apt. I highly recommend R&H. It's conveniently located between Williamsburg and Bushwick. I walked from Bedford-Stuyvesant rather swiftly. Even if i didnt live locally, I'd still use their services.

I live in the neighborhood and brought a very nice rug to be cleaned by them. they said nothing when I picked it up and when I got it home and unrolled it, it was completely ruined. every corner was torn and fraying and falling apart at least 6 inches in. I sent in photos and went in directly to speak to them about it and no one ever took any accountability or even responded to my email. They didn't even offer to give me a refund after they ruined the rug. I never went back.

Pretty good laundromat overall. The latina ladies who dry in the back are very kind and helpful anytime there's a short wait on dryers.

A little more expensive than other laundry places, but they use a card system which is very convenient. It's always very clean, has free wifi, and a small area to get some work done near the front. If you need dry cleaning, however, I'd recommend going elsewhere as they are a lot pricier than others in the area.

This store has not really open for use and it's about to be a year since they been doing "renovations"...its unprofessional and quite likely really irresponsible or have false advertisement to the community. Can't even go inside to wash clothes to dry.

I love Rattle & Hum! I never thought that I'd be the type of girl to pay for something like laundry service but Rattle & Hum makes it so easy, that I feel like I'm hooked! While the prices are a bit expensive, my clothes always come back promptly and well folded. The delivery and pickup is always seamless and my clothes always come back smelling fresh and clean. The only thing I wish they would change is their four hour window times. I've noticed that 90% of the time the drivers either pickup or drop off within the last hour of the window and since I always opt or the 5am-9am window, 9am is quite a big difference from 5am. Other than that, I truly love supporting Rattle & Hum and would recommend them to anyone!

I like this laundromat! Big and spacious Free dry with every wash Only $1 for a new laundry card Although BUSY even on a weekday My clothes smell so fresh Which means the washers are efficient The staff is very nice and accommodating It does get busy though which can be a bit annoying other than that, great laundromat

First time customer. Very happy with their service. Pickup and delivery went smooth. No items lost. Their personal detergent smelled great. Everything nicely folded. Competitive pricing. I've used multiple laundry services and have been disappointed with them all. So far so good with Rattle and Hum! Thank you!

Two words: bed bugs. But the review has to be 85 characters, so I'll also add: terrible service. Stay away.

Hands down the best pickup + delivery service. However it isn't saying too much because many of the pickup+delivery services for laundry in the neighborhood are pretty terrible. My clothes came back smelling wonderful and it was great that they have an easy app to handle everything. It is quite expensive for a service, pretty much almost double what you normally pay for the other places. Also, they charge you extra for hang dry pieces & it's a huge upcharge of $6 per item as if it's a dry clean job when it isn't. I was charged for 3 hang dry items when I only had 2 separated for it and when I called about a lost sock (one of my favorites), no one called me back. They also charge a lot more than the usual pickup+delivery & much more if you have sensitive skin when you want hypoallergenic detergent. They don't really state what brand it is, and I have no way of telling on the app if it is in fact hypoallergenic or made for sensitive skin. I usually use eco friendly & UNscented when I do my laundry and these definitely came back with a nice scent so I'm not sure if it is in fact hypoallergenic. I have allergies and rash that develop from certain brand detergents, yet I believe if they are going to brand themselves as the higher end service for laundry, they may as well only use that type of detergent for everything, be transparent about the brand they use if it's an upcharge & include it in their flat rate per pound. I also like the way they package the clean socks wrapped in a paper band, vs rolling them into a ball. It was great to receive my laundry back with none of my items mixed up with my roommate, very important.

My husband and I moved out of our building that had laundry. In our current Covid world, we don't really feel like going to the laundromat. In cake Rattle and Hum. Our old apartment is actually closer to the laundromat, but we are in their delivery/pick up radius. We've only done delivery/pick up laundry services at rattle and hum. But they are wonderful. The pick up/delivery people are kind and considerate. We will use their services forever.

They lost two pieces of clothing and the manager has yet to respond to my calls. No acknowledgment, nothing. Just be aware. Do you want to do business with a company like that?

I just used their pick up and drop-off service for the first time. Went very smoothly. I used their app. Very convenient. They picked up and dropped off on time and followed my instructions (no fabric softener, etc.). Everything looks great. Very neatly folded. Will use their service again.

The machines are clean and so is the space. It has a nice seating area and the drying is free. A warning to just use the dryer settings in high I tried medium for 30 minutes and none of clothes dried. It barely gets warm, if you have any clothing that's super delicate just air dry it at home. Nothing shrunk for me but just a heads up.

This place opened recently and I've been 3 times.It's like a hipster cafe bistro version of a laundromat - opposite of the other ones in this area. They advertise free dryer time, which is true, but the washing machines are more expensive. So the standard small load is usually $2.75 at other laundromats. This one is $3 (small machine) and an extra .25 for warm water, .50 for hot. But doing the math, its basically equal price in the end to standard laundromats that charge for dry time. This place is super clean, and the people working here are nice and helpful. Which is so opposite of the other ones I go to around here! All of the laundromats near me are run by some angry person who refuses to give change for a $20, hogs all the dryers with drop off orders, with the entire place littered in greasy food containers and general filth. Just to actually do laundry at a place and not be yelled at is a first in my 10 years in Bedstuy. It also doesn't blast Fox News or Spanish soap operas on TV screens, instead plays mild indie radio hits, which makes the experience of washing clothes not feel like you are in YMCA mixed with a high school cafeteria (referring to the 24hr one at Park and Bway and the one on Brway next to McDonalds). The dryers have a button to ring attendant to add dryer time. They generally add way more time dryer than you need, so they aren't stingy about it. This is helpful when you are so close to done drying and are short one quarter. Instead you can feel a moment of luxury knowing you could dry all day and they'd keeping giving you more time - cool if you need to dry a thick blanket etc. They are cash only to add money to the wash card. The convenience of using a laundry card instead of dropping coins in a half working machine that needs to be banged on to accept each quarter is nice. It would be better if you could add money to the laundry card with an ATM card at the machine, rather than getting change from the attendant for a $20 to add $7 or whatever. But I guess people repeatedly adding $1 or $.50 at the machine via ATM card could be an issue. All in all, the card and process is a bit confusing to use at first when you are used to always saving up quarters for laundry day. But i came in with $8 in quarters once and the attendant happily exchange them for bills to put in the machine. A much better experience than waiting for some angry guy in back watching TV eating takeout to look at you, so you can ask for change for a $20 to then take to the coin exchange machine, praying it accepts your bill, then taking $5 in coins to pray again that the machine accepts each quarter without spitting them out. They also have free WiFi - thru some site that gives you like 30 min free. I have no idea why I took the time to write such a long review.

Clean and friendly neighborhood laundromat. Super helpful staff and I always get my laundry back on time. I especially love their text message feature which alerts you when your laundry is ready to be picked up.

Great spot. Modern and clean machines, free dryer. I usually post up with a book and stay for about an hour. You can buy tide pods for a buck each or bottles of soap in the back. Also a vending machine full of drinks there And a bathroom if you're sticking around.

Rattle & Hum Laundry Co. is a hip laundromat in East Williamsburg. The washers and dryers, which come in various sizes are modern do effective jobs respectively. My favorite thing about Rattle & Hum is every wash includes a free 48 minute wash. There's also complimentary wifi and a relatively "safe spaces" to sit and work. The building is very clean and the owners have decorated the interior with various social distancing measures, like plastic screens and visible social distancing stickers on the floor reminding customers to stand 6 feet apart from one another. They also require the wearing of masks. Customer service is very responsive, helpful, and courteous. The machines are card operated. The card machine only takes cash; however, staff will take card (minimum $20) at the register. The only negative that I see are the prices. Prices per wash range from $3.85 to $10.50, which--in my experience--is considerably more expensive than the competition in the area. To be fair, Rattle & Hum is a lot cleaner and newer than the competition (and includes a free dryer...). If I could, I'd give the laundromat 4.5 but Yelp doesn't allow half stars.

This place has made my life so much easier! I highly recommend them to anyone in the area needing laundry delivery.

I randomly dropped in here after my cat projectile vomited on every corner of my comforter. The women wasn't even fazed by this... in fact we chuckled and rattled clever banter back and forth about it for quite sometime.. listen, I have laundry in my building, and now, I actually send out to these guys... it's worth it... I think they may even pickup actually? I'm not sure.. i drop off... but my comforter has never been cleaner.. you wouldn't even know I have a cat. And! They gave me a free laundry bag! HTU!

Amazing! Just used their service for the first time and I will SURELy Be back. Place is clean, nice set up, looks lovely. Happy to have found such a spot :)

I love this laundromat they offer a pick up and delivery exactly what this neighborhood needed !

This place is the most thoughtful and enthusiastic laundry joint I've ever used! If you're in their delivery zone, sign up! Unlike some services...no lost socks! There is genuine care in the organizing and folding! No rubber bands around a mess of mismatched socks!

This company is a disaster. I started using them for dry cleaning when I moved somewhere inconveniently far from the nearest dry cleaner. The first time they cleaned my clothes, they managed to rip strings meant to tie a bow around the neck off a blouse that was one of my first ever expensive purchases for more professional clothes (I was recently out of college). When I contacted them about it, they came and picked it back up to fix it. They ended up holding my blouse hostage for three months. Over the course of those three months, I called them seven or eight times asking them to please return it to me, and finally got it back after all that time. They had replaced the black string with a wide black ribbon, which was better than nothing but obviously completely different than a black string. For what reason I do not know, but I continued to use them for dry cleaning for the following few months. In that time they ruined not one, not two, but THREE of my sweaters, leaving bleached out spots on them. Also, everything always came back really scratchy. So not sure how they are for wash and fold, but would absolutely NOT recommend for dry cleaning. Run away. I replaced them with Rinse, and it's more pricey but completely worth it for the service they provide.

This place is amazing. They wash and fold and also dry cleaning anything and everything. They will wash and hang dry if you need. Nicest people. Quick turnaround. Won't go anywhere else!

Very clean and modern. Free wifi and free dryers. Very relaxing experience. 10/10 highly recommend to anyone looking for a calm experience while at a laundry matt.

I absolutely love this place, i was impressed by the staff everyone is so patient and helpful. Place is super clean and spacious... I have my own washer and dryer at home, but something tells me i will be returning lol... If you live in the area you have tried the rest now come try the best...

This place is wonderful, I can't say enough about the staff, everyone is so kind and very helpful. They keep the place clean and spotless. Best laundry around. Best of luck guys !

I really like this place, Lived in this neighborhood for 5 years and laundries around here were not very nice, the only nice one closed 2 years ago. To do the laundry was not a nice experience. And suddenly they opened this beautiful and clean space where you can actually hang out and it feels good. Prices are good, service is good and doing laundry is a nice experience for me right now.

Amazing new laundry spot, so clean! Super well thought-out, they even have a large sitting area with tvs + charging stations. So excited they opened, looking forward to their definite future successes and dreading laundry less!

I feel really badly writing this because I've been coming here for a long time with no problems and am always pleased with the service I receive. But a week ago I picked up my laundry and more than half of my clothes were extremely discolored and ruined. I brought them back and at first they were extremely apologetic and told me that they would sort everything out and figure out what happened. But a week and a half later and still no end result. I've called them and they say they're going to call me back, text me, and email me but they haven't followed through. I finally received a text yesterday saying that they would be paying me by 5pm for the ruined clothes. 6pm came and I hadn't heard anything so I reached out again. They said that they had to go over the items with the clerk in the store and would get back to me and pay me later in the evening. I never heard back. The person who was helping me out is apparently on vacation so I wanted to give them the benefit of the doubt but it's been over a week now. I'm just frustrated and feel like I'm getting pushed to the side. Some of the items I got from smaller stores or abroad and now I can't wear them anymore or replace them which makes me sad. I also feel like a "Karen" constantly nagging them about what's going on and writing this but I feel like they don't care. Prior to this incident I would've given 5 stars but the way this has been handled has ruined that for me. Once again I feel badly writing this because I work in customer service but I'm not sure what else to do at this point...

The absolute worst folding I've seen in my life. My clothes were incredible wrinkled and horribly folded. SIX socks were lost. It was so so disappointing. I can't get over the folding and the wrinkles. I've never experienced anything like it and I've used many companies. Sad.

Got my delivery today!!!! Always great service !!! And he clothes always smell good. On time and reasonable pricing for the service provided. Respectful! which is hard to find with new businesses in the area! THANK YOU!

This place is awesome! I am new to the city and not at all used to going to a laundromat. When I walked in I felt I was impressed with the way it was set up, not at all what I expected when I thought of a stereotypical NY laundromat. I signed up for a card and put cash onto it, loved the high tech feel of this place. When I tried to start my wash I messed something up and both of the employees were very happy to help me and reassured me that I wasn't an idiot and it was very important to them I was happy with their service. They even spotted me on soap because I didn't bring any. After only 10 minutes in this establishment they have earned my business for life. My experience could not have been better!