Rattle & Hum Laundry Co.

They randomly stopped doing in-store service and only doing pick-up/drop-off over a year ago with a sign saying it’s temporary, but I don’t think they’re going back. They also regularly are not open in the mornings until over an hour after their stated open time. They will leave you in the cold with no notice. Really sad what’s happened to this place since the son apparently took over.

In what can only be described as a calculated bait-and-switch operation, Rattle and Hum Laundry has effectively stolen from the very community it once claimed to serve. Let's call this what it is: theft, dressed up in hipster minimalism and excused by mumbled promises. Two years ago, without warning or apparent remorse, this establishment shuttered its self-service operations, leaving countless residents with useless plastic cards loaded with their hard-earned money. These laundry cards—which the business had actively encouraged customers to fill with substantial amounts for "convenience"—became worthless overnight. The math is simple: they have our money, we have worthless plastic. When confronted, staff members shrugged off responsibility with vague murmurs about "gas problems" and assurances of a "temporary" closure. Two years later, these excuses ring as hollow as their commitment to this neighborhood. The business pivoted to drop-off service only, a model that conveniently eliminates the need to honor those pre-loaded cards while continuing to extract profit from the area. This isn't just poor business practice—it's a flagrant middle finger to every resident who trusted them with advance payment. The absolute audacity to continue operating in the same location, under the same name, while pocketing what collectively must amount to thousands in unredeemed card balances is breathtaking in its contempt. Meanwhile, Graham Laundromat, just two blocks away near Montrose and Graham, operates with the radical business concept of actually respecting its customers. Basic decency shouldn't feel revolutionary, yet here we are. East Williamsburg deserves better than businesses that treat locals like disposable income streams. If you're reading this, Rattle and Hum ownership, understand that communities have long memories. Your modern machines and carefully cultivated aesthetic can't launder away the stain of your betrayal.

In East Williamsburg, the story of Rattle and Hum Laundry reads like a cautionary tale of neighborhood promise turned sour. When it opened, the establishment brought a welcome dose of modernity to the area's laundry scene, with its sleek machines and minimalist aesthetic that felt perfectly attuned to the area's evolving character. Like many modern laundromats, Rattle and Hum operated on a reloadable card system – customers would transfer cash onto plastic cards used to operate the machines, often loading substantial amounts to avoid frequent top-ups. This convenience factor, combined with its prime location, quickly made it a neighborhood essential. That's what made their sudden closure two years ago all the more jarring. Without warning or explanation, the business pivoted to a drop-off/pick-up model, effectively stranding regular customers who had pre-loaded their laundry cards with now-unusable funds. When pressed, employees muttered vague explanations about gas line issues and promises of a swift reopening that never materialized. Two years of silence later, the betrayal still stings. This isn't just about inconvenience – it's about a business that seemingly forgot the compact of trust between local establishments and their community. While alternatives exist (Graham Laundromat, a mere two blocks away near Montrose and Graham, offers a notably more personable experience), the episode serves as a reminder: even in a rapidly changing neighborhood, basic business ethics shouldn't be considered optional. What was once a neighborhood bright spot has become a case study in how not to treat a community. In an area where every storefront helps shape the fabric of daily life, Rattle and Hum's indifference to its customers' needs marks it as a business that has forfeited its right to neighborhood goodwill.

Great service but the machines made my clothes smell so terrible. I ended up having to toss 2 of my shirts because I could not get the awful smell out for the life of me.

I experienced horrendous service as a first time user of the pick up/drop off service. After including a note asking for my light wash to be handled with extra care it was returned to me stained with pink/red ink - destroyed. I contacted the front desk told and asked to be refunded. They informed me that only the owner can handle refunds and to wait for him to give me a call. Days went by and I never received a call. I called to follow up every day and every time I called I was told that the owner was “on a plane” heading either back into town or out of town and couldn’t be reached for a couple of weeks (they couldn’t keep their story straight). I was told that I would actually need to schedule another laundry pickup for my clothes to be inspected to determine whether it was MY fault that my clothes came back ruined. I don’t think they had any intention of taking responsibility. On top of all of this, the service was ludicrously overpriced. More than double what I usually paid at my last service. I could not recommend less.

One of these nicest cleanest laundromats I've been to. Especially for NYC. You could definitely hang out here comfortably while your laundry gets done. I'll most definately be back!

Can’t recommend this place enough - I’ve never had a good experience with laundromats but this place was definitely an exception! FREE drying, AC, friendliest laundromat staff you’ll meet, working WiFi, lots of seating and a squeaky clean environment. The washer prices are so so good given that drying is free (small:$2.50, medium: $3.50,$4.50, Big/HUGE:$8, $10.50). If you live in the area, you should definitely make this your go to for laundry 🧺

Are they just permanently closed now? I see people's laundry still sitting in there but nobody has answered the phone for days