Gloria
Google
The shop has a beautiful selection of fabrics and patterns, but the customer service is honestly appalling. I’ve visited several times, and not once has anyone greeted me or acknowledged me when I’ve walked in or left. You constantly feel like you’re bothering them if you ask a question, as if helping customers is somehow an inconvenience.
During my most recent visit, there were three women working there. One was at least tidying fabric, but the other two were having a personal conversation about another woman, trying to figure out whether she was straight or queer. The topic itself was inappropriate for the workplace, but what made it worse was that they carried on talking while I was standing right next to them, clearly waiting for them to finish so I could ask about fabric. Not one of them said hello, offered to help, or even looked up.
Reading other reviews, it seems this kind of rude and dismissive behaviour has been going on for years. I honestly don’t know if it has anything to do with how people look (I’m quite clearly not British) but I’ve noticed others have also mentioned possible racism or bias in their experiences.
It’s a real shame, because the fabrics are beautiful and the shop itself has potential, but with staff this unwelcoming and unprofessional, it’s very hard to want to go back.