Suejung J.
Yelp
I came in with a friend today and got a doughless atlas, my friend got spanakopita and shrimp fettuccine, we both had coffee and cream. We were also considering tiramisu but were informed they were out. The food tasted fine but was a little cold by the time it got to us, which is really unusual for Razzis.
At the beginning everything seemed fine but through the meal our server was going MIA, another person clears our table and we ask for the bill, he says he'll find our server, nada. We see her come back and she's taking another table's order, then another. Some other guy came in and asked if we'd just gotten there, mentioning he'd just gotten there himself but hadn't seen us come in. We mentioned we'd just finished our meal. The first server hadn't come back so I went to the register at the bar and asked the guy that came in (I'm assuming the manager?) said he remembered our table and that he'd be over. He doesn't come over. I'm about to get up again and then our server walks by and I stop her and ask for the check (3rd ask) and she confirms she'll grab it, comes back with it and I hand her my card (which was a mistake) because it comes back and it has two desserts on there we never ordered. I go back to the register at the bar where they're both at and explain this, she apologized and said she accidentally added desserts on from another table to our tab and goes to void the first run.
She's very obviously overwhelmed and I'm wondering why that manager, or anyone else isn't stepping in to help. She hands me the new bill and inside the back booklet thing (idk what they're actually called) is another customer's cc. Tbf both his card and mine are the same color, but mine has branding on it and his doesn't, so I say this is someone else's cc. We also expressed trying to leave in time to check out another place, she's apologizing again, she tells me she hasn't eaten all day because it's been so busy, and I can sympathize with that but also that shouldn't be dumped on me and I'm more aggravated at the other guy for not stepping in to help her.
I said I would hold onto my cc until she brings me the correct bill, I'm also mentioning to my friend (we'd been trying to get out of there for over half an hour at this point) that I'm frustrated by all of it and was disappointed they didn't even comp the drinks (coffee) or something after all this. To be charged for things we didn't order, and having to wait even longer after three attempts to get the bill was ridiculous. I still gave her a normal tip because I'm pissed but I'm not gonna do her dirty and we left. This was not a single point of failure, it was a failure on all of them, and she should have checked on us to cut us loose before taking more orders, but the rest of the staff shouldn't let her drown either. I will not come back to this location, the SLU location has never been bad like this.