Tay N.
Yelp
I will never be coming back here! To start with, we were there for a birthday celebration for one of our friends so the entire back patio area had been rented out for us. The separate bar that is attached/part of that back patio area was for whatever reason, not in service and not being used. So to get drinks, we had to go into the main area, not a big deal at all, just establishing the background here.
So there's a total of 8 of us in this group. 1 of us isn't drinking, 2 of us have their own tab, and the remaining 5 are sharing a tab. For the rest of this post I'll mostly be referring to this group of 5 as the focus. So we order a total of 16 green tea shots, 3 vodka cranberries, 6 vodka red bulls, 2 peanut butter whiskey drinks among the 5 of us. The 2 that have a separate bill got a couple beers and some vodka redbulls separately.
When we go up to pay, we see that our bill for just the 5 of us is OVER $400 dollars. We check and there is a good at least $100 worth of drinks we did not order. We tell the bartender and he says that 3 of the drinks on the receipt that we didn't order are on there because our 2 friends that had a separate bill (who have paid and left by now) said that those drinks belonged to us, which the did not because no one in our group ordered those at all. We tell the bartender exactly what drinks we ordered and that we aren't going to pay for drinks we didn't get and he basically just keeps telling us the same thing, that our other friends said those drinks belonged to us even though they didn't. After a bunch of unproductive back and forth, we ask for the manager.
After WAY too long (probably more than 10 minutes), the manager comes out. She tells us the same thing. So we call our friends and put the phone on speaker and they tell the manager directly that they did not say those drinks were ours and no one in our group at all ordered those drinks. We reiterate that we will not pay for drinks we didn't order. The manager says that the bartenders confirmed we ordered the drinks that are listed but we are telling her that just because the bartender says we did doesn't mean we did and also the same person ordered from our group every time so someone could have heard us saying our name when we ordered drinks on our tab and added drinks to our tab. The bartender never asked for the owner of the card when drinks were added to the tab and the manager admits this too since it's a Saturday night and apparently it's too busy to make sure that the owner of the card is present every time a drink is ordered?
So the manager calls the owner because she says she can't just let us leave and these drinks need to be paid for. She is giving us attitude saying she doesn't know why our friend is denying that he added the drinks to our bill when he definitely did. She says either his wife or him did it. After more unproductive back and forth, she says the most she can do is remove the 3 drinks that our other friends supposedly said were ours, but she has to leave the other 5 or so drinks on even though we said they weren't ours. On top of that she said she'll give us 10% off. At this point we are so over it, our other friends have been waiting outside for over an hour to leave so we just say okay.
When we get the bill, it is still $50-60 over what we should have paid but we just cut our losses and pay it and leave. After the ordeal we went through and the attitude the manager had been giving us the whole time and how long they made us wait and how unhelpful they were, we don't leave a tip (especially since we were already paying more than we should have)
As we're leaving, the manager calls us back and starts getting angry at us for not leaving a tip. She says that she didn't have to take those extra drinks off and she didn't have to give us a discount but that she did and therefore that entitles her to a tip? We said that after everything, we didn't think a tip was deserved. We even said that since she did at least a little to help we were willing to JUST tip her but not the other bartenders who let random people add drinks to our tab without double checking with us and didn't at all try to help us out. She starts going on about how her workers make less than minimum wage and how they depend on tips as if that is our problem? Maybe pay your workers better than. She keeps going off on us about not leaving a tip so eventually we just leave.