Imani L.
Yelp
I hate that I'm here with this update... absolutely hate it because this is one of my FAVORITE Chinese restaurants in North jersey but today was such a turn off for me. I ordered a shrimp and broccoli with shrimp fried rice. I didn't think to check the bag because for years, this place has never messed up an order. I understand their human though so of course things happen. Once I got home, I checked the bag and it was a chicken and broccoli. I called back to explain the mistake and after hearing a bunch of yelling in the background, the woman on the phone apologized for making the mistake and asked if I could come back to the restaurant and bring the food chicken and broccoli. I was immediately like huh? You want me to bring in the chicken and broccoli that I opened? Are you going to use it? She insisted that she wouldn't so I reluctantly agreed because I really wanted the shrimp and broccoli.
I asked her how long it would take for the new order to be ready and she said 5 minutes, I got there in 15 just so that it would be quick and easy. When I arrived, I immediately showed the platter and they apologized. Now most restaurants with any level of respect for their customers either 1. Apologize, tell the customer to keep the food and provide the initial order or 2. Apologize, ask the customer to confirm the food item by bringing it in, and then tell the customer to keep it.... because EITHER WAY, ESPECIALLY NOW IN AMIDST COVID-19, there should be NO scenario where they take back the food.
The owner of the restaurant took the food and insisted that I didn't have to worry and that they would throw it out. Instead of giving it to me or showing me as a customer that they would not reserve the food. She put it on one of the tables near the kitchen. I asked two times "are you sure you don't want to throw that out? Are ya'll going to reuse that ??? because I did open it when I originally thought it was my shrimp and broccoli" ... she insisted that I shouldn't worry but still did not throw it away or offer it to me to keep (which I would've ended up not eating anyway because I'm not eating chicken right now). I then had to wait a few minutes because the shrimp and broccoli wasn't even ready!!! It's as if they were preparing to not give me my correct order in addition to keeping the chicken and broccoli that I opened.
All in all, it's giving reused the food that I returned. This only makes me wonder how many times this has been done before. I really hope this review causes them to revisit their policy on incorrect orders because I genuinely am in shock. I have no way of confirming that they used the food that I returned but because of their inability to offer me to keep it or throw it away in front of me, the probability is high. So eat at your own risk. Unfortunately, I will no longer be dining here for my takeout :(