Lanny N.
Yelp
5 star food for quality
1 star ordering policy, flexibility, customer service
I contemplated writing this review for a while because this is actually my fave affordable AYCE in Socal due to the large variety of banchan and decent meat quality. I would still recommend this restaurant for 2-3 people.
However, the recent ordering policy changes have made the experience undesirable for larger parties, and so I recently find myself looking elsewhere for family dinners.
What I like:
- Really nice variety of banchan
- Decent meat quality for AYCE
- Ice cream at the end is good
What I really dislike, that has made the experience cheap:
- Order policy is inflexible. My family is a party of 5-6 and their max order policy is very small and there is no consideration of party size. See photo of the max amount of meat they would bring out (it's blurry but you get the idea). We came hungry, were sat at a table with one grill, waited a while for meat to come and then cook, then finally had a few pieces each before we had to try to flag down the waiter again, which took a while because they ere wtoo busy helping other people because the restaurant is understaffed. We left unfulfilled because we weren't full at the end of the time limit.
- Ordering banchan is limited to every 10 min. I would support this policy except the waiter never brings out everything we order. I've come here many times now, and there hasn't been a single time I received everything I ordered. So we only get part of the order and then they don't come back out and then we can't order more.
- My parents came once on their own, and on their first banchan order, they accidentally pressed order before finishing. Instead of accommodating the first mistake, the waiter made them wait the full 10 min to order again on the ipad.
- I came here once with a friend and they forgot her side order for 45 minutes even though she asked over 5 times.