Josh W.
Google
My first and last time coming to this Red Lobster in Franklin, TN. We walked into the restaurant at 5pm sharp, there was no hostess at the counter up front. There was only 1 person eating at a table, but no staff in sight. After waiting for 10 minutes, calling out “hello” to see if anyone was around, we left. I then called the restaurant as soon as I got to my car, after 10 minutes nobody picked up, so I hung up. I see several other recent reviews that claim that service and management at this restaurant has been extremely poor lately. I will be escalating this issue to corporate, this is concerning for Red Lobster that a franchise in a very high net worth area is this poorly managed. I will be sharing my experience with my family and friends who live in Franklin and might have given this location their business. Fire the manager, hire actual employees, and maybe I will consider giving this location my business in the future.