Red Lobster

It was our very first time coming to this chain and I was very excited to try their food. Overall experience was pretty good! We got seated right away and our waiter was greeting us shortly after. Donovan was a newer worker, but he did great! The food was fresh and warm, and the biscuits were probably one of those best ones I've had in a long time! The second I saw their dragon shrimp appetizer, I knew I had to try it. Its now going to be my go to! If you like sweet and spicy, this appetizer is for you! My crispy flounder was cooked perfectly and so were the brussels sprouts. My boyfriend's salmon/lobster plate was delicious too. It is on the pricey side, but the portions make it worth it. We will definitely return in the future.

Terri did a great and excellent customer service with a smile from start to end . I can tell Terri enjoy her job . Very satisfied and happy with this visit .

Jen was amazing!!! She was so inviting and never let me go without!! She was attentive and bright! I'm here for work and I’ll definitely return, with staff like Jen!!! Thank you Jen!! Keep up the great work!!

It was cool bout a 15 min wait but we got to sit at the bar nn order some drinks they were good we had the flights and starred eye drink then we sat down our waitress was nice one was training Yasmin and Jamie was very accommodating gave them a tip for the friendly service food was fresh and hot and came out fast so overall was a good experience

Red Lobster is back... Great service and amazing staff. We came for my mom's birthday and she had a great time. I will come back.

Jasmine and Jamie were our servers tonight and they were awesome. It did take a little longer than expected to be seated but once we sat down it was great. Kept the cheddar biscuits full and were very attentive waitresses! Stopped by the table to chat (as much as waitstaff can) and kept the drinks full. What more can you ask for than a friendly staff and good food?!?!?!

On January 18, 2024, at 4:15 PM, I visited this establishment and was disappointed with the service. Despite sitting at the bar for at least 20 minutes, I was not acknowledged. A young man named Lamar, who wasn’t assigned to the bar, noticed me and deserves a raise for his attentiveness. However, a young blonde-haired woman seemed disorganized, and the other staff members appeared to ignore the situation. Lamar eventually took my order and handed it to her, but she simply held onto the receipt. Frustrated, I decided to leave. There was no manager present; instead, they were in a group huddle in the lobby. I cannot recommend this place based on my experience. Update: Unfortunately I don't have FB . Unable to contact and please understand the above is what happen. Are you able to provide email or phone number?

We haven't been to Red Lobster in probably a couple years. We were pleasantly surprised. Our server, Devonte C was truly excellent! Attentive with drinks, thoughtful of the baby and toddler.. just overall the best service we've had in awhile!! The food choices were excellent.. love the menu changes! Pricing was surprisingly affordable! And food was well prepared and had a lot of flavor. We'll be back soon!

We visited for my cousins 30th birthday. Service was too notch tonight! Devonté did an excellent job! Food was absolutely delicious! It was very comfortable and clean.

I love Red Lobster and I'm not afraid to say it. Growing up, we came here for special occasions and it's very nostalgic for me. My husband and I visited tonight around 6pm. We had a reservation (a new feature I found online!) but it wasn't needed since they were not busy. Our waitress was very nice and quick with service. Biscuits arrived immediately and we placed our drink orders. Everything was very efficient and well-timed. We both got ultimate feasts. I really enjoyed everything I ordered. Food is definitely salty so make sure to drink your water to help counteract. Lots of food to take home. Damage was about $100 before tip. Not bad for a seafood restaurant these days. Make sure your expectations are dialed to Red Lobster when you arrive and I promise that you'll have an excellent time!

Red Lobster is fun but pricey. Sadly many os the items were cooked from frozen. In today's market I understand but ot makes scallops a bit watery and should have cooked longer. The fish and chips wer much smaller than I have had in the past. For the price point I was disapointed. The seevice was good. The food was decent bit I was not wowed. This probably will be my last visit. Even the biscuits were not as cheesy as they used to be. It was sad.

If 0 was an option I would put a negative in front of it. Fl1es, out of wine. 2nd out of marinara sauce that was supposed to come with appetizer. 3rd forgot lemons twice. Now appetizer is cold. Fish fry fry and had to eat without lemons or eat colder than it was coming out. Ok lobster bisque and biscuits (that came out way late) soda was ok, but was never asked for refill on that or water. Please close this chain of garbage. The food hasn't been good since the 80's.

Warm Welcome when we first arrived, but unfortunately we were left dissatisfied and disappointed, we only received our biscuits and waited at least 10 mins for an introduction from our server, then we waited another 20 mins for absolutely no service or acknowledgment from anyone. We left. Unhappy with the service, we won't be back to this location

We had a party of seven on july sixth. Everyone ordered an item that had to be cooked including seafood, steak and shrimp pasta. I ordered chips and dip Only. We were there at happy hour. All the food came out except for my chips and dip. Everyone was done eating before I even got my chips and dip! We talked to the manager and she could only give us twenty percent off. I thought I should have gotten a full price reduction since I had to take my order as take out as everyone was done eating. We had to call the manager over a second time after we received our bill because the drinks were not at happy hour prices. The staff was slow and experienced. Debbie P

So we revisited the Red Lobster around 3pm and did not inform the staff of our arrival as instructed. What a difference a month makes. Our food was flavorful and HOT. The happy hour was fantastic (great choices for drinks and appetizers) and thanks to Cortez the tables and cleanliness of the bar area was impressive. Please give Cortez his flowers. Monte our waiter was on point, humorous and friendly. Overall it was a great experience. I prefer to visit during the day rather than after 6pm to avoid the crowds and possible chaos.

April is an awesome waitress! All of the staff here was super nice! Food was great!! Restaurant very clean!!! Bathrooms very clean! I will definitely be back here again!

I Took my family to eat dinner. There were 5 of us and the service was great. Everyone ordered something different and all the food was excellent. Wanting to come back soon

Decided to give Red Lobster another chance. Went for happy hour with a friend. Waitress suggested a cocktail not on the menu. Price was ridiculous and drink was full of a super sweet syrup. Shrimp cocktail was delicious as were the biscuits. However, the gift card (verified value online @ Red Lobster website prior to coming) was rejected. hmmmmmm second time with the experience at this location. When I asked to speak to manager, the server then found a way to honor the gift card. Notifying corporate of my experience. Not walking in here EVER again. PS server was excellent, hope she seeks employment elsewhere

Provided no silverware , brought drinks & bread with no silverware, while Coffee creamer was brought out in a tiny little disposable plastic container. Upon soup coming we had to stand up and get pepper from another table.

I should have read the reviews first! After a lukewarm reception the hostess clearly unmotivated brought me to a table that must have had no server assigned to it. The tables next to me got served, though. After about 15 minutes being completely ignored I left.

I came in for lobster fest. I have to say my visit did not start off on the right foot. I know the challenges facing the restaurant industry right now. When I go to a full service restaurant, it immediately sours me when there is nobody at the front desk. I waited a minute or two before a young employee came over to assist me. There was no greeting, no warmth or friendliness. Not a great start! (It was just after 5 PM). Once seated, my server was fairly quick on taking my order. Again there was not much personality or warmth shining through. I ordered the lobster lover's dream. The cheddar bay biscuits were dropped off at my table and they were delicious. Obviously, the biscuits are a mainstay at Red Lobster! I received my food pretty promptly. The Maine lobster tail was a little undercooked, but not horribly. The shrimp and Lobster linguini was okay, but the shrimp were a bit rubbery. The baked potato was good, but as someone that likes to eat the skin, it had a lot of salt on it. That is on me though as I know most restaurants are doing that and I forgot to ask the server for no salt. The meal was okay, but for $50 it just wasn't the great meal that I was expecting.

My sister spent over $100 to send dinner for my New Year's Day Birthday. We ordered bacon wrapped scallops, lobster covered mushrooms, lobster covered baked potato and lobster soup. Everything was cold, all of the lobster was slimy, so was the soup. I spent the rest of my day with food poisoning. You can risk it if you want, but I will never ever again patronize this icky restaurant. NO STARS.

Placed order online, was missing sides and everything was half empty the sauces and everything. Very disappointed I had to come all the way back home from getting everything to get my sides. The app works but didn't notify them that I was at curbside so they never brought it out. Don't recommend unless you're dining in.

piña coladas are my favorite as well as the lobster flat bread and of course the bread!!

Can't believe how much the Greenfield Red Lobster has fallen. It's dark and dingy-the salad is fine but lobster tail had no taste other than salt-and lots of it. The melted butter was not butter but consisted of several layers of God knows what. The cocktail sauce served with Walt's shrimp has changed dramatically since I was last there-tasted like congealed tomato soup with horseradish. Overall my last trip to what used to be a monthly stop. Oh yes, the waitress had no interest in being there--- after I was finished just left all the dirty dishes on the table.Red Lobster is struggling to stay afloat financially-if this meal is any indication, it won't be around after Christmas. Recommendation-change the name Lobsterfest to saltfest

Very poor service. Waiter is not commendable to do what she's supposed to do. I asked slice of lemon for our water, it took her ,,,10 min to give us, no straws. Four people ordered, 3 got the foods the same time , 1 has to wait 15 min to get it. Extra paper napkins, did not get it. I won't recommend this place to anyone.

The customer service was good at first but when we went to pay we paid with a 100 bill and it took almost 1 hour to get our money back 2 stars

We got our food and appetizers really fast but when we finished we waited 30 minutes for a box and 45 for one dessert.

A group of 4 of us went to lunch today. I ordered soup and salad. The clam chowder was horrible. It was as thin as broth and had no taste. Another person at the table ordered the same thing, she also couldn't eat it. I asked the waitress about the soup and she said different chefs make it different ways. This a chain restaurant. I would think that they need to follow the same recipe. That soup should have been taken off my bill. All four of us were extremely disappointed and we will not return to that Red Lobster.

Have always found this Red Lobster to be the best anywhere. Food is consistently excellent. Service has been good and a nice smile to boot. But I want to add that as a a customer I'm always friendly and have fun with the server and it's returned by friendly and prompt service. These are hard times for the food service industry and the people that work there. Be a great customer and you'll get great service. I really like this place...... and the food is pretty darn good too.

Watched bar tender pull an order from trash and then bag it up for a customer. I walked out in disbelief...never again. Called manager, knew who employee was

I love red lobster. The food is good, the atmosphere is consistent and they have a happy hour. That's the best one can hope for. When I'm in a different city, I still go to red lobster because I know what I'm getting.

Since Covid they have been struggling to get products and reliable help that knows how to properly prepare the food but I am a seafood lover and continue to dine here

If I could give 0 stars... I would. Horrible service. Ordered car-side pickup at 3:30 for a birthday reward and ended up spending 30 minutes in establishment because no one would pick the phone and you now have to wait at the bar for your to-go food. That would have been fine but the bartender was absent for 15+ minutes. I ended up spending 30 minutes in red lobster on my birthday for a slice of cake, that they couldn't even get to me at reasonable time.

The food was delicious as always. The service left a lot to be desired. Our waiter was nice but very slow. He had 2 tables, restaurant had maybe 10 tables total but he did not seem to care that our drinks were empty and when he did it too 10 minutes for refills. THE PLACE WAS EMPTY. Husbands lobster did not come out with the meal. It took over 15 minutes before it came out. Work on customer service for sure.

We went to supper at Red Lobster (on Sept. 3rd) to try out their all you can eat shrimp dinner. We had to wait even though there were many empty tables, so am guessing they don't have enough staff. I cannot fault them for that. We had drinks at the bar while we waited and shortly were seated. Drinks were priced on the high side, no surprise there. We waited a long time for our server and even longer for food, probably a half hour. The food was okay, some very hot but most tepid or room temperature which is not how I like my shrimp or mashed potatoes. Portions were generous enough. Food should be served hot though and much of ours wasn't. Our server was pleasant but not friendly. The host was not friendly at all, a big turn off. If we have to wait for food and service, that service should at least be cheerful. The bar tender acted like we were bothering her by wanting a drink. I asked if we get refills on my soda and found out you do, but they charge you again. All in all it was a very disappointing visit. I can understand that today's work places are short staffed but then they should work a little harder in the friendliness department to make you not mind the inconveniences. If I felt like my presence was welcome and appreciated I can tolerate a lot. It will be a while before I go back. I got more smiles from passing customers than the wait staff.

We got seated, not addressed by a waiter for over 10 minutes. Then took all of our orders and we sat there for over 30 minutes, without getting even water. We had to leave, waiting 40 minutes after sitting down to even receive just water. Their 2 stars average stacks up.

Food was of really good quality. The service needs improvement. Our server reminded us that he brought us small plates for biscuits after he initially didn't and we reminded him to which he said there were none clean. He then proceeded to tell us what a long work day he had and how tired he was. Come to find out he had worked 4 1/2 hours when he was complaining to us about how hard he worked that day. Entitled and lazy much? Don't want to hear how long your day was unless it is 12 hours or more. Where's the work ethic?

Ordered online for a 6-30 curbside pick up and I'm pretty sure they didn't start our order until we arrived to pick it up. We were sitting and waiting for 20 minutes before I went in and still had to wait. It was frustrating. However, despite the wait our food was pretty good. I would have preferred to eat in and enjoy crab legs or something, but until covid id almost over we will be doing take out. Red Lobster had to pivot their menu to stay competitive and probably avoid running out of certain times. I had Kung Pao noodles with chicken, never thought I'd get that at a seafood stop but it was delicious. We might be back, as long as we're not in a hurry that is.

Food was deliciously prepared, service was excellent and ambiance was great. Our 52nd wedding anniversary was a successful night out thanks to Red Lobster!

Came for Fathers Day, we were not told that they were out of Crab Legs, and Steak until after our order was taken. If we would've known at the door, we would not have stayed. Poorly ran business, no communication and service was not well. I would not recommend.

We've enjoyed going to a Red Lobster franchise in the past, but the one in Greenfield was an exception. Service, including waiting for someone to appear to seat ourselves and about a half dozen others, was extremely slow. we each had a different entree, but I'd ordered a steak & lobster combo. Both were over cooked & very dry. Choices of sides were very limited--3 types of potatoes, and just a couple of others. Before deciding to try this restaurant I checked out their website, which advertised a 25% discount for seniors during March. The waiter didn't know anything about it. We had to send the check back 3 times to get it corrected

Went with my wife and granddaughter. It was not busy at all, had a new waitress that knew absolutely nothing about her job. Drinks came one at a time with the lemonade warm. Salads came about 45 minutes after we were seated and the entrees I gave up on after an hour. Complained to manager on our way out, she compt what we did have. When I got to the door one employee was laughing about our complaining. Been going there 20 years and it is now a shithole

The Waukesha County area would really benefit from a red lobster!!! we finally got a Olive Garden, which is going great guns! Somebody open a red lobster please !!!!!!

good food, good service,first time here. went on march 29,23 had to wait a few mins for just a seat otherwise good service.has a menu with lots to choose from.good visit

Tonight I had a great experience at this Red Lobster with online ordering and curbside pick up. My husband and I placed our order for pickup at 5 on a Saturday night and was told it would be ready in about 20-25 minutes. The online ordering experience was really easy and everything could easily be tailored the way we wanted it to be. After our order was placed I received a confirmation text message that included instructions of what to do after we arrived at the restaurant. I got there right when they said would food would be ready and someone was bringing our food to the car quickly after we alerted them we were there. The food was great, exactly what we both had wanted. I ordered the lobster, shrimp, and salmon for myself with the house salad and creamy lobster mashed potatoes. My husband ordered the admirals fest with the house salad and the lobster baked potato. Everything we ate was fresh and tasty. Of course, it also came with the famous cheddar biscuits. Those were just as good as we remembered them being. I'm a little surprised we haven't done the online ordering from here previously, but with the great experience we had tonight I'm quite certain we will be doing it again in the near future.

Fantastic management, positive servers, same great taste! Had an experience tonight, 4.8, when a rude group of ladies wearing face covering made a scene, but the staff handled the situation with grace. Thank you!

Got endless shrimp... I did eat 30 so win in my eyes. The restaurant sorta smelled like pee? The food runner was my favorite, our server would run away before we were done ordering. Drinks didn't taste like alcohol was added to them. ALSO all the employees were going to the bathroom with their aprons on!!!!

Very slow service employees do not now what to do and take for ever to take your order and bring drinks and food

Absolutely the worst "restaurant" i've ever been to. Walking in at 7:45 and they close at 9:00 we thought that would be plenty of time to eat and get out before 9:00. NOPE! We sat at a dirty table for 20 minutes before some rude guy said "what do you want" we said we want drinks first and we got them 15 minutes later. Our food came out at 8:45 cold, inedible and just absolutely disgusting. We all asked for another drink since we didn't see him since we ordered and he said "bars closed" We aren't the type of people to complain but it was horrible. We even had our waiter touch our food and he agreed. Took it back and threw it in the microwave. We just returned all our plates and couldn't wait to get out. Using the bathroom before we left the sinks were stuffed clogged with dirty paper towel, pee on the floors and the smell was horrible. I would never recommend this place to ANYONE. Everyone's rude and food is food poison worthy!

food was average, took forever to come out, says that there was a back up in the kitchen but it was empty. very dead atmosphere with not a lot of people around. server was nice and polite.

Had the Maine lobster tail duo and boy was it a disappointment. Barely any lobster it was over cooked.

This Spot is a very good place. Not great, but good. During Covid, they are cautious about people wearing masks. Their employees had masks on, clean bathroom, our table was clean as well, except in some areas the floor wasn't clean. Our server was nice, she serve us well. I ordered the Boston cranberry tea, didn't like it so she changed it for a lemonade instead. My daughter had the seafood linguini. My son in law had the Snow Crab Feast. It looked so good. And I had the Create your own Feast. Love the warm Biscuits they serve in the beginning. Also, we ate some Ceasar Salad , to start for an app the Langostine dip was so good. I will recommend this place on week days, not weekend. Thank you for serving us. We will come back soon.

I went yesterday to have a nice birthday celebration dinner for my mother. The manager, who introduced himself as John, was at first very nice. However, as he went on to the next table, my mother and I couldn't help but hear their small talk. John had shared that a stroke would be the worst way to die, as well as being in a nursing home because "they won't care about you." I worked at a nursing home for 1 and a half years and let me say, I know not everyone has the same experiences, but I cared so much for my patients. As well, he shared that actually, it would be better if he got cancer instead. I was sitting next to my mom, whose facial expression dropped. She is currently in remission from breast cancer, in which she underwent radiation and will forever have the memories of her battle. There she and I were, both hurt as John laughed with the table next to us. John's commentary was very unacceptable. You don't know what people are going through. My mom was trying to enjoy living another year despite her previous cancer diagnosis. John, may you never experience cancer. It is not what you think. As well, please think before you speak.

Today I took my Mom to lunch at Red Lobster/ Greenfield location. There was no hostess to be found. I had to go find her! Glen was our waiter & he was fantastic!!!!! Great service! We both had shrimp, one fried & one coconut. Would have been 5 stars if someone would have been monitoring the front door!!!!!

Picking up food is still an obnoxiously slow process. No one showed up at the front podium, for several minutes, until the phone rang. No bartender showed up for an additional 10 minutes, until we flagged down a waiter to remind the bartender that we were still waiting. Then, they brought out a different order for a delivery driver who'd just arrived. There were only two customers dining, so there's no excuse. Even though the food was lukewarm, it tasted good. But it wasn't worth the nearly 20 minute wait.

I had a gift card that was good for six different restaurants and Red Lobster sounded good since I have never been to one. The parking lot was not full on Sunday for a late lunch which left me thinking that I made the wrong choice. The place was nice enough with rich wood booths and tables. There is a nice big bar as you walk in if you want to have some drinks before getting a table. The walls are all covered with nautical theme pictures and things. There is one flat screen in view of my table with the Olympics playing . I was promptly greeted as I walked in and shown to my table. My server did a great job and stopped over just enough to see how I was with out being overly annoying like some servers can be. I read the not so good service reviews but I didn't experience any issues with the staff or service. The menu is extensive with sea food, chicken, steaks, pasta etc with plenty of combination plates to choose from. I had the wood grilled sirloin and shrimp. First off before I ordered I asked my server if I could get a rare steak and he says yes so then he says you want a med rare and I correct him and said rare, not med rare please. My wood grilled steak and shrimp came with a Cesar salad, biscuits, steak, shrimp, mash potatoes and steamed broccoli. The Cesar salad was nothing special and it had a decent portion of dressing to the salad and all the lettuce was covered. The biscuits were pretty decent because they were fresh, warm and fluffy in the inside. The steak was very juicy and cooked perfect rare to my surprise because it's a 50/50 % chance of it getting cooked right. The mash potatoes were just how I like them, very tight with a small amount of lump so a fork would stand up and not fall over. The grilled shrimp looked good and it was but I was left wanting a side of cocktail sauce for dipping with that sharp flavor that they don't include with the entree. The steamed broccoli was on the verge of being cooked to mush, I like it a little more crunch left in them. The two biscuits that I didn't eat are going home and are going to be made into breakfast biscuit sandwiches for the next day because they would be great for that. Overall the food was good, was it the best no but it was not the worst. For a chain they did a great job and the food was not bad compared to other chain experiences I have had. I would definitely go back when I'm in the mood for a Red Lobster menu meal. I'm sorry to report that I can't give them lower stars and I didn't even have to over look anything or cut any slack. I have two more gift cards to use at other places and I can only hope that my experience is the same or better with them.