Red Lobster

Excellent food, dessert and the service wasn’t rushed. Everything was great. The Servers name was Royel. She was polite and friendly. My boyfriend and I will definitely return to this restaurant!!.

We had a reservation for 7:30 pm. We showed up a bit early 7:12. We waited till 7:38 which isn’t that bad of a wait considering our reservation time. However at the time I am writing this it is 7:53 and no one has approached our table to bring us water, the famous cheddar bay biscuits or to even acknowledge us. At 7:54 someone finally walks up to our table but he walked away one second later to take care of another table. Let’s see what time he comes back. He came back around 8:00 pm and we finally got some cheddar bay biscuits and water at 8:04. I’m not sure if it was just us but the time we got seated till the time we got any type of service was unreasonably long. Once we order the food came out quick and it was very good. The service just needs to be improved.

Our Server Gabby was excellent! Her attitude was professional, considering she's dealing with hundreds of people. Our food was delicious and fresh. I'll dine here as long as Gabby is our server! Great RE~VAMP RED LOBSTER

Everything was amazing. I access it at the bar and she was completely full being that she was working by herself although there were varsities available she allowed me to sit at the bar. I told her to take her sweet time cause I was in no hurry and she took very good care of me. I am super amazed to have had the supervisor and the staff bartender Both served me. It was really cool.

Red Lobster Review ⭐⭐⭐⭐⭐ My husband and I had a delightful dining experience at the Red Lobster in Madison Heights, where we had a reservation for 3 PM. Upon arrival, we were warmly greeted by one of the managers, Bill, which set a welcoming tone for our meal. Our waiter, Steven, provided attentive service that made us feel well taken care of throughout our visit. For our entrees, I ordered the surf and turf, Red Lobster style, while I enjoyed a delectable trio of lobster, salmon, and shrimp on a Barbie. The flavors were incredible, and every bite was a joy! As for sides, I couldn’t resist the mac & cheese sprinkled with bacon shavings, and I also tried the grilled Brussels sprouts, which were perfectly cooked and seasoned. To top it all off, I ventured out of my comfort zone and tried a chocolate-flavored martini for the first time—definitely a tasty treat! We were so pleased with our meal that we even took home some of the famous cheddar biscuits to enjoy later in the week. Everything was seasoned perfectly and served promptly, making for a truly enjoyable experience. We can’t wait to return to Red Lobster for another fantastic meal! Highly recommend!

Steven was a great waiter… very attentive. I tried one of the seafood boils… the food could’ve been a little warmer in temperature, but it was flavorful.

The food was absolutely the best I’ve ever had at this or any other Red Lobster location. My son ordered a steak cooked medium and it was absolutely perfect. Our Server, Nae, was just as perfect. She checked on us often and was extremely courteous. She truly made it a best experience. And as busy as she was there didn’t seem to be any let up in her attentiveness. As I heard her interactions with other tables she seemed to be just as nice and courteous to everyone in her section. After all this I forgot to use my rewards membership, I called back and the hostess who answered the phone was extremely helpful and said I needed to speak with the manager. However, there was a problem with the call being transferred after several tries she went to get the manager herself. I’m sorry I didn’t remember the young ladies name because she was very helpful and polite. The manager, Laura was already aware of my concern she took my information to get me the number I needed then promptly called me back. She was also very courteous and helpful. The entire evening was awesome and the staff from top to bottom was A+++. I will definitely be returning to this location, between the delicious food and the above and beyond courtesy, you guys may have spoiled me!

I ordered the Parmesan crusted chicken to go, and they gave it to me still raw with all of the crust and adornments on it to cover it up. Realized when I cut into it that it was too much resistance and then look and saw it was still pink and rubbery throughout

Ashley and Shana gave us the absolute BEST service! Come in Friday evenings to see these two! The crab and dragon shrimp was everything! We will definitely be back!

Had a lovely dinner ,great lobster bisque with biscuits ,and amazing crab dinner with coleslaw . Service was amazing and atmosphere was nice . Enjoyed happy hour margaritas and took cheesecake home and an Order of biscuits . Amazing service and very enjoyable dinner night out! Thanks Laura&George

I have been going to the red lobster franchise my entire life. I am an old man. I've been to several of them around the country. I've been coming to this one. The last 20 years I enjoyed it here .always good food always friendly service. The bathroom, clean bathrooms are clean I will return And I will leave with a full belly.

The ambiance is standard for any chain restaurant. They do keep this location pretty clean, which is appreciated. The service is usually pretty good because the restaurant is almost always mostly empty. The food is hit or miss. Stopped in for an office lunch in a Thursday and the food had mixed reviews. Personally I had the lunch soup and salad. I saw they have a new option for soup--lobster bisque--and got excited. Unfortunately it was nasty. Not creamy, very gritty and didn't feel rich like lobster bisque usually does. I definitely do not recommend this item. The side salad was standard. The biscuits are almost always the best part of the meal. This time they were served cold. The other lunch items were alright. The salmon bowl had great reviews from the couple people that got them, but the people who ordered the fettuccine were unhappy. The steak was also overcooked. Overall, it's one of the "nicer" places in the area for office lunches but it misses the mark most of the time taste and quality wise.

Came in on a not busy thursday night. It took a while to get seated. Not due to lack of tables. Getting someone attention to come to the host station to seat us was the issue. The people in the bar ignored us, the carryout window said they couldn't help us, servers would walk by but never send a host. Not the way to start a visit. The food was what you would expect from red lobster. My suggestion is the A. Step up the side item offerings that come with a meal. Everything is an upcharge. B. I appreciate the contactless pay option however our sever dropped the food off and said "you pay here when your done" so basically she had no plan of coming back to us. Where has the customer service gone?

The manager Shawna made my experience horrible at the very end because of her nasty disposition and poor customer service. She was absolutely rude as I was trying to convey accurate information to her and the waitress about a reward I had. Instead of politely informing me that she's trying to figure things out despite me having the reward on my phone, she rolls her eyes, responds with a nasty "ok," then comes to my table to go back and forth with me. She created the worst experience I've ever had at a Red Lobster.

The food was good Small portions service was good The ambience was nice can be quite a bit of a wait but I always sit at the bar

Worst place ever. Manger's are out of line talking to employees anyway Harassing others. And it's always bugs. food never done right etc.

Dirty place. I was there hardly any customers before the dinner rush and several tables hadn't been bussed. Employees standing around talking. Took a while before the host actually appeared at the counter sat me said my waiter would be with me shortly. Keep in mind the section I was in has 6 women at one table no one rise the waiter too busy socializing with them almost 29 minutes and still nothing I hot up as I was walking out the just asked if there was a problem I told him the service was horrible once was a dump and left. I'll never go back there should be closed down. Poor management to say the least. A zero stat is being nice

Service and food was great tonight!! Five stars!!! I love the snow crab legs and side salad!!

I ordered a meal thru door dash and the bisqui were missing. when I called to tell them they were like there's nothing they could do and that they were "sorry " for the mishap. I am really upset about that I called them twice to make sure the biscuits were there. the meal just isn't the meal without them. I will never order or visit this establishment again.

I know my group was there on Christmas day, but the extremely poor service almost ruined our Meetup group meal. Had to ask 3 times for silverware. SLOW service meant it was an hour until our food came out and the place was almost empty. The food was great. Back to what I remember after the pandemic caused the quality to go down for a while. That is why I gave 2 stars. From the lobster spinach dip, to the shrimp and fish, to the pasta, and of course the biscuits all were great. Because of the size of the group a 20% tip was added by hand to our bills. Because it was Christmas, I would have done that even with the awful service, but others were not happy. It was a 3 hour meal instead of the normal 90 minute to 2 hour we normally have. Will not be back!

Server was amazing in providing crab bibs and tools, heaping side salad, and suggestions for how to add sides cost effectively. The crab and lobster were fresh and flavorful! The interior decor could have even more New England touches.

Came for Snow Crab Legs - Tuesday with my friend. We both ordered a house salad, lobster cheese fries and the crab legs. We sat at bar because there was a little wait to sit at a table. Our bartender was nice and recommended a few drinks for us to try. Our food came out fast. The crab legs were good and worth the $20! The lobster cheese fries were ok just wished it had more lobster pieces in it.

need to share the worst experience I have ever had with Red Lobster in Madison Heights, Michigan. I placed an order on Sunday May 4 with Door Dash for Red Loster. The driver arrived with only my biscuits and Mozzarella Sticks. The three Admiral feast were not in the bag. The driver explained ... this is the only bag they gave him. I called Red Loster and spoke with manager Shana... Who said oh the bag is here do you want to come and get it? I told her I would come to pick it up. I arrived at Red Loster in Madison Height only to receive cold food with the incorrect order inside. I explained to the manager that the food is cold and the order is wrong. She said she would fix it. Only to bring a bag back 10 minutes late with the incorrect vegetable in one of the orders... keep in mind I paid $135 for this order my food at home is getting cold, my out in the rain and the staff still can't get my order correct. The manager brings my missing vegetable back along with an apology and says she will notify corporate for compensation for me. That was Sunday. Today is Thursday and I have not received and email a refund or anything from anyone at Red Lobster. Red Lobster GOLD MEMBER

got a 50 dollar meal only thing cooked right was steak. broccoli was old shrimp breading feel off when handeling it. baked potato wasn't done. biscuits were stale. what a waste.

I was excited to get some time out with my cousin after we'd had a family day at the movies. I was hesitant once we pulled into this location as Id had an unpleasant experience here years prior. We were serviced by Jessica and she turned the entire dining experience around. She was extremely pleasant and the food was cooked to perfection. My cousin and I both had the Crab Alfredo extra Alfredo sauce.

Serving was very good. Went for lobster fest. All 3 lobsters were overcooked and chewy. Everything else was good.

Don't know what the hate is about. This place is an american institution and the service here is friendly.

Steven, our waiter, literally made our experience. It was my first time at Red Lobster and the best part was how kind and attentive he was. My group and I walked away talking about how we haven't had that level of kindness in a while. Thanks Steven!!! The bibs were tight too.

Service was great the atmosphere was great our sever was excellent only thing I didnt like was we sat all the way in the back I like to watch my surroundings but the experience was ok I'm not a seafood eater so I probably won't be going back but the experience was great

Was quoted a pick up time for food of 6:05 and I'm here at 6:35 still waiting for my biscuits to complete my order.

Didnt even get to eat. Drove 25 mins to be told they were no longer taking guests because they were short staffed... it was 2 hours before their actual Closing time. Really just annoyed at this point

Christina was our amazing server! She was quick and got our orders right! It was wonderful to enter this establishment and not get hit in the face with nasty carpet dirt smell. This location actually smelled clean!!! Our booth was also very clean! My husband ordered the lobster feast and everything was well seasoned and perfectly cooked! We also enjoyed our chilled salads!!

A sweet moment of nostalgia! I had the traditional Ultimate Feast I was pleasantly surprised at how hearty and well prepared the meal turned out to be Service was great our waitress was helpful and prompt There was minimal to no wait time to be seated , I haven't been to Red lobster in 30 years and it was my daughters 1st time what a treat !

great service fast and our server was very friendly ..food was yummy as always.. nice clean restrooms.. nice laid back ...

Decided to try Red Lobster after not going for awhile. Came in Thursday night. Service started good but not overly crowded and food took awhile to come out. I asked for grated cheese for my pasta dish but never saw my waitress again. She did mention she was busy with a large group. How do I factor that into my dining experience? I have no control over who else eats there. Next time Bahama Breeze.

I couldn't believe how busy they were, and how upscale the crowd appeared to be (think impeccably dressed people coming from a church where they tithe 10%). It was a Sunday afternoon, around 4:30, and they had a 40 minute wait for tables. Thank goodness for immediate bar seating, but I still had to wait quite a while to be seen by the barhand. She took my drink order first. I asked her favorite cocktail to make, because I couldn't decide between a Daiquiri and one of the seasonal options, and she pointed out the "Sangria Snowglobe." I'm a big wine fan so I'd already been eyeing it, so I asked her to make one for me. It was absolutely beautiful to behold, if a little too sweet for me. It was also a bit expensive (10.75, I believe), but that's what happens when you order seasonal specialties with gold glitter in them (oh, and for anyone who's curious? I've seen no glittery poop since I dined there. It would've happened by now). I actually went there meaning to get soup. I don't want to spoil the review, but I should have just gotten the soup. I've had their lobster bisque and chowder before, and it was great. But the prospect of a lobster tail was too tempting to pass up, so I ordered the Holiday Trio (30.99) with the Maine lobster tail, Parrot Isle coconut shrimp, and Cheddar Bay shrimp, with a loaded baked potato (slight upcharge) and a side salad with ranch. Then that slattern had the gall to ask me if I wanted biscuits. ... ... ... Of COURSE I want biscuits! Why in the HELL do you think I came to Red Lobster? Anyway. I got the drink first (as I mentioned, festive but too sweet for me), followed promptly by WARM biscuits protectively ensconced in a napkin. They tasted great, but they were a little gummy, like maybe they were slightly underbaked. I ate about half of one of them and re-wrapped them, dedicating myself to the task of trying them again. I don't recall if the salad came with the biscuits or shortly after, but it was really well done. All the ingredients tasted fresh. I prefer a slightly saltier salad than this, but heck, that's what salt shakers are for, right? I could have asked to doctor it up, and did not. The red onions were so crisp and tasty. The lettuce was fresh. I wasn't a fan of the croutons, but hey, not every restaurant is Ruby Tuesday. And then, I waited. And waited. And waited. And I'm not mad about it, because honestly, I was feeling sated by the half biscuit and salad, and I recognize that an entree can take a while. But it seems pretty clear that this restaurant is understaffed on their busy days. Sidebar time: despite the apparent understaffing, the barhand, the hosts, the servers and the manager, EVERYONE seemed to be having a good old time. EVERYONE was in the holiday spirit. And that's why I go to restaurants in the first place. Not to mention, as a chain, they can't directly control their pricing and their ability to pay a living wage, so it is NOT the fault of this location that the service was a bit slow, or that the biscuits weren't perfect. Sidebar over. Moving on. Before the entree came out, that absolute SUCCUBUS of a bartender brought me a basket of THREE MORE BISCUITS that I did not even ASK FOR. How dare she. How dare she. I asked her to take them back because I didn't have room for them, but she refused, advising me to take them home. And I'm glad I took her advice, because THIS batch was perfectly baked and crispy. See, THIS is why people still go to Red Lobster. To sail the crispy waves of Cheddar Bay. More waiting, more wishing I had more room for biscuits, then finally, the main course! It looked *amazing* on the platter. I think I went for the potato first. I was surprised that they loaded everything onto it instead of putting the sour cream on the side, but it tasted really good. The bacon was perfect. My only complaint is that the jacket was chewy. Red Lobster Corp? If you're listening? Bake the potatoes bare next time, the jackets will be crispier. Look up J. Kenji Lopez-Alt if you want to know how to REALLY bake a 'tato. Next, the lobster tail. It was small and sad and a bit rubbery and I immediately regretted ordering it when I could've gotten some steak instead, at the same price. I want to say it was probably overcooked, because it was shrunken in the shell. But to be fair, this was DISCOUNT lobster, so I can't complain about the size. Next time I want great big bouncin' lobster tails, I'll go on a cruise or something. Parrot Isle coconut shrimp. OK, I know I complained about the sangria being too sweet, but this shrimp never fails to satisfy me. I love the sauce, and I use it on basically everything I can. And heck, no one forced them to butterfly the shrimp to encourage even cooking and maximum breading potential. They did that all on their own. Because they *love* us. Cheddar Bay shrimp. Too salty, disappointing, the ranch sauce only added to the salt factor. Let's make shrimp extinct from Cheddar Bay next time.

Look man, Idc how many countries I travel to. Red Lobster will always slap. And this location is no different. The service is always very nice here and recently I had an issue using a birthday coupon, that the manager was kind enough to override without much of a fuss. While prices have certainly gone up on some of their menu items, I never leave Red Lobster feeling unfulfilled. The biscuits, salad and Walter's trio never fail to amaze me. A great meal that leaves your stomach and wallet feeling satisfied.

Worst sit down Chain in this area. Loud customers and unprofessional staff. We hated it 10 years ago, we went back, hoping for change it was the same thing. Just never going back

In my 26 years I have never had Red Lobster. Ive heard about the biscuits all my life but I've always thought, how good could biscuits be? Well let me tell you, these biscuits were FIRE! I've had the premade mix biscuits to make yourself and they don't even compare to these! These biscuits were so good and warm and I want to eat 17 more of them. For my entree I ordered the sirloin with mashed potatoes and had the brussel sprouts for an upcharge. The steak was cooked and seasoned well, the brussel sprouts were incredible, and the mashed potatoes were creamy and nothing special. I do have to admit though, the food was a tad bit salty. I found myself wanting to drink 7 glasses of water after every bite because of so the salt. Overall, the service was fine, food was good, and I'm happy!

Visited the Madison Heights Red Lobster location for an early dinner. Our server, Royel was excellent. She was friendly, her service was fast yet unrushed, she checked in to make sure all was good and to our liking. Her competence and outstanding congeniality definitely made our visit enjoyable. The dishes we ordered were delicious too. Kudos to Royel and the chef! The only sad note to our experience was the hostess's lack of any greeting when we entered the restaurant and her unfriendly demeanor as she seated us. It's so important to have a "people person" in that role!

This is a good spot for crab legs and yummy biscuits. It's my dad's go to for a monthly dinner. It's usually quite busy on the weekend. I can't imagine the wait during the 25% capacity right now. Their biscuits are so good that I once bought 10 boxes of the mix online. Their box doesn't yield the same great biscuits from the restaurant, even if you follow the instructions to a T. Their crab legs are usually good, tend to get cold before I am half way done with the pound, but still good. Their salad and slaw are always pretty decent too.

I love lobster and steak. great place for a great price. The waitress was very polite to me an my friends.

I enjoy eating at this location very much, however I had a few issues with the food that I had ordered to-go. Firstly, I spent over $80 on a few different dishes and I noticed that the food was not fresh or warm! The lobster tails were old and rubbery, almost impossible to swallow it. I just chewed it up until I couldn't anymore and then spit it in the trash . Second, I didn't get everything I ordered I noticed that I was missing my salad I ordered along with my other lobster dish I ordered. The woman who took the to-go orders ignored my questions about where the rest of my food was and then she didn't even wrap my order properly because it spilled out in the bag and it was soggy. I don't want to return to this location unless it's a last minute resort. Don't waste your time with the rude service. Ultimate Feast

I visited this Red Lobster location yesterday evening with two other friends. We were all excited about the Endless Shrimp special, and decided to go to this specific location; as this was a neutral location for everyone. Once we arrived, there was no wait, so that was cool! However, as we walked to the back room where we were seated, there was no tables that were clean. So the hostess had to clean a table for us; and clean the seats. It was very crowded in the restaurant; so I was trying to be understanding as to why we literally waited about 12 minutes for someone to come and take our drinks orders. So after 12 minutes of waiting, the waitress came, took the drink orders and we also told her we wanted to order our food as well. The drinks came out shortly afterward we ordered, but we still waited another 10 minutes for the salads and soup that was ordered. Also, another 20 minutes for our entrees to come out after the salads and soup. So our food finally came out, and one of my friends sent an order of Sesame Ginger Shrimp back twice. The food was cold, and when we kept ordering our new orders of shrimp, we continuously received different shrimp. My other friend re ordered Shrimp Scampi and Sesame Ginger Shrimp. She kept receiving orders of regular Fried Shrimp instead. So as I was waiting on an order of Shrimp Linguini, my friend noticed there was a bug crawling on the wall next to her. Our waitress had not come back, and we were still waiting for about 15 minutes, when a lady started bussing our table, and we weren't even done eating. We wanted our food boxed up at that point. We then asked for a manager, which the manager did come out and stated "This is the first time somebody has ever complained about bugs". Then she rang us up and gave a 20% discount. Which, ok, that was appropriate. She also apologized. Which was also appropriate, however, there was no regard for our leftover food, a to go for the sodas we had, biscuits, nothing. I did receive a box for the Shrimp Linguini at the end. But my other friends still had a Baked Potato, Broccoli and other sides that could've been boxed up. So overall, terrible experience and terrible customer service, and the food was just ok, Bc it was cold. And the wait time was horrible. We arrived at 5:20 pm, seated probably at 5:30 pm. Did not leave until 8:00 pm. I enjoy Red Lobster, however I will not visit this particular location again.

I live next to this place and rarely go in there, normally a long wait, food is average at best and service is also average at best. Recently decided to try again and not much has changed. Very average food with no much flavor. Waitstaff is slow and food takes longer than it should, in my opinion. Doubt I will be back soon. Salmon was hard with little flavor and fried shrimp were just bland. I understand Red Lobster is not fine dining but it should have been better than this. Given there are much better seafood options around for a similar price there is not much of a reason to stop here. I will admit, I love the biscuits. If I ever stop back it will be just to buy a bag of the biscuits and go home.

I served in the military and have more PTSD from this food than years in service, the food was unseasoned cold and poorly made I'm currently on the toilet shitting this food out and I'm certain if I took my shit and put it on a plate it would taste better, would rather attend Auschwitz than any red lobster establishment.

Enjoyed a quick lunch special solo. My server was quick, efficient and attentive. Biscuits always a favorite.

Although over the years real lobster has become commercial but you can still get a decent seafood meal in the Midwest especially when it's really fresh I ordered lobster Alfredo I think the lobster could've been fresher being that the food had a very fishy smell, but it was lobster meat just A thought for the menu, let's come up with a lobster crab and shrimp trio Alfredo

Took my son out for dinner and our server greeted us as ladies. That's ok mistakes happen. However, after I corrected the server they looked my son in the face, laughed, and said "are you serious!" Then continued laughing.. we moved to a different table in the bar and had our bill transfer to another server, which clearly annoyed them. Maybe rethink working in the hospitality business if you cannot be hospitable.. by the way my son dresses masculine and has a semi-deep voice. Men can have long hair. It's very normal for 14 year olds now a days...

December 3, 2023 I ate at Red Lobster in Madison Heights Michigan. I sat at the bar. There were only 4 customers sitting at bar. The entire bar counters needed wiped off. I had to ask barmaid to wipe down. I ordered water, shrimp scampi, coconut shrimp and salad. A fry to go. The barmaid flipped it as my fry for side and salad as extra so she could charge me more for salad. The scampi was translucent (under cooked) and disgusting. I took fries home in take out box. When I got home to warm my fries, I noticed a brown thing about an inch long in my fries. It was a deep fried cock roach. IN MY FRIES!!!! OH. MY. GOD!!! It made me sick for 2 days now. I'm so discusted. I have pictures. What a filthy place to eat your dinner. NEVER EVER AGAIN WILL I EAT AT RED LOBSTER. Their days are done. Close them up. Nasty.

Whenever I visit home we always go to this Red Lobster. We never have any problems. The food is pretty good. I had a salad and the lobster pizza. I love their lobster pizza. It's my favorite thing to order from here.

They really deserve no stars. Don't take reservations that you can't honor. I had a 6:30 reservation and wasn't sat for another hour and half. Took the server another 30 min to come say hi at the table. Waited 30 more min with no water or anything. Got up and ended up leaving. Save yourself time and do not come here. No one has any sense of urgency in that building.

Horrible service waited over 45 mins to not even get drinks. Waited an hour past our reservation just to get a table and be ignored for 20 + mins until we went up to the staff.

Went to Red Lobster today and had an excellent server her name was Francis I didn't have to ask her for anything she kept appearing at the table asking me if we need anything very pleasant young lady!!

horrible no drink refills. paid for all could eat couldn't he service e. told manager no help. it was a joke I haven't this upset since I move further north SHAME ON. YOU

Absolutely amazing service tonight by Brent and DeAngelo! Customer service tonight was there best service I have had at a fine dining restaurant in a long time, especially with all the Covid issues! The staff this evening was great! I'd like to say Thank you for the great staff Thank you to the staff for coming to work and working hard and most of all thank you for the great customer service! Kudos go out to this evenings staff for being super stars! Thanks again for being amazing to my family and I! Karen M

My family and I went here to take the graduates out in the family for dinner and it was the worst food ever. If you had high blood pressure, you would have to go to emergency because the food was so salty. The bake potato wasn't cooked, and my sister ordered the endless shrimp (shrimp scampi) and it had so much butter sauce she couldn't even eat it. Of course, she complained and they took it off the bill. How can you mess up broccoli, well they did. They drinks had absolutely zero alcohol. The only good thing was the waitress, she was nice. I WILL NEVER EVER GO BACK THERE AGAIN! Madison Heights location.