Ashley H.
Yelp
Nope! Not happening, at least for a long, long time. It doesn't matter how much I love the place, terrible and unapologetic customer service is absolutely inexcusable.
A few of my coworkers and I go after work on occasion, and I've also gone with other friends, organized a girls' night out for my former part-time job, taken my hubby several times, and we even took my son one night and enjoyed a pizza. We've never had service issues to speak of.
To celebrate another paralegal at my office's birthday, we decided to order a cheese board and an antipasto board. The receptionist told us they were extremely rude when she called to place the order. She picked up the order with no problem and we all enjoyed it immensely. We assumed the rudeness was a rare occurrence or misunderstanding and continued to visit the place. Last week, we decided to do it again to celebrate the birthday of one of our attorneys. It was his choice. This time, the receptionist placed the order a few days in advance, and was told when it would be ready for pick up. She went to pick it up as planned, but it wasn't ready. They didn't offer to get it ready while she waited. They didn't even apologize for it not being ready. They just matter-of-factly told her "the lady who prepares those won't be in until 1 today so you can pick it up later in the afternoon, or you can pick it up tomorrow." We had appointments all afternoon and couldn't do it then. This was planned for a reason. Why tell her to pick it up at 11:00 if they knew it wouldn't be ready? Why not call her that morning to say someone isn't coming in, so it will be later in the day, so she won't drive all the way to get it? Why not at least say "I'm so sorry it isn't ready"? Better yet, if they don't want to serve those to-go, just say so. We're an understanding bunch. The way they handled it was so grossly unprofessional that it makes all of us not want to go back. We ended up making our own and celebrating a few days later.
For the record, their pizzas are delicious. They're cooked in a brick oven. The red and white is my favorite, and the chef's specials are usually unique. The cheese boards and antipasto boards are exceptional. My favorite cheeses are the Belle Chevre and another goat cheese from California that is infused with honey and lavender. Also, warm olives are a thousand times better than cold or room temperature olives. Who knew?
As far as wine, they obviously have a large variety. I typically go with a rosé. They also have a nice beer selection. If you're a teetotaler, no worries, they have soft drinks.
I'm not going to lie and say I'll never go back, but it will be a long time before I do. I loved the place and hate that they did this. Fortunately, they have a sister location in Fairhope, and there are other wine bars in Mobile we can enjoy after work.