Red Robin Gourmet Burgers and Brews

The food a the server Ana was very sweet after a hard day of working choosing where to eat is difficult especially when you are tried! First time at this location very clean expect for the manager was rude he just brought the food I ask for A1 steak sauce he said they did have any please stock get a better manager where he ask if we need any refills

Stopped in for a quick lunch and couldn't resist the jalapeno heatwave. Management brought free sample fries and dips. Staff was very professional and the restaurant looks very nice. Appears new.

Always a good time at this Red Robin location. I had the Avo-Cobb-o salad with ranch and it was amazing! Tasted fresh, nothing old. Our waitress was very attentive the entire time and even the manager/supervisor went around asking if everything was alright. In my book, this is a great spot for a night out with friends/family or a date night. P.S. the pineapple upside down cake shake is super delicious. I wish I had gotten one for myself (I stole some from my partner).

Ordered the new Impossible cheeseburger (without the cheese) and sweet potato fries, since I’m dairy free and also often avoid meat. Went around lunch time. Plenty of available seating and service was great. Only reason I’m giving a 4 star is because of the limited options for dairy-free / vegan options.

Right when you enter the Red Robin. You are greeted by a host/hostess. He/she guides you to your table. There is a tablet on the table where you can automatically place your order or just wait for the waiter/waitress. The tablet also have games for children for an additional cost. For the kids, they receive a activity paper with a double ended crayon to entertain them. The appetizer we ordered was fried pickles. There was hardly any on the plate. I had ate a couple before taking the photo. The sauce was good. The burgers were cooked correctly. The steak fries where great. Nice and fresh! When you finish your fries. You can ask the waiter for more with no upcharge. Like the fries being endless. There also other menu items that have endless servings also. Not just the fries. The mac and cheese was nothing to brag about. It's just mac and cheese, Endless also. I had no problem with the service. Waiter/waitress was always checking up on us every few minutes. When you're done you can pay on the tablet that I mentioned earlier. Card only on the tablet. For cash payment, you have to wait for the waiter/waitress to handle your transaction.

The food was delicious, the taste of the hamburger tasty, the shovels delicious, but above all the customer service, their very friendly employees and manager, the super nice and perfect place to spend the time, I would definitely come back 🤩

The food was delicious. The atmosphere was calm and laid back. Today was Wednesday so we got our kids meal ½ off!

I have never-ever had a good experience at Red Robin in my life. For a restaurant that specializes in a Gourmet Burgers one would think the atmosphere would be fun and upbeat not boring like the weather channel. Two things, I do like the bottomless kids food and bottomless fries on the adult menu. Your crafted beer is ok With a hint of hops and it’s light. Personality is the key to this restaurant and it shows in the servers and the hostess. I’m pretty sure I’m not coming back considering this my third try out of 2 other locations. The burger was good I will say that.

Here I am again. It's been several years since my last visit but it was definitely worth coming back. I took my friend who loves burgers and has never been to a Red Robin. I must have found the only guy like that. Well he ordered the big bacon cheeseburger along with a side of sweet potato fries. Hold on to your hats, he never heard of or had sweet potato fries before our visit. He loved the burger but he couldn't stop talking about those fries. Me, I love spicy and messy burgers. Well I wasn't let down by ordering the Scorpion very spicy burger. Man, it was juicy and really messy. It even had fried jalapeno in it. My fries were the garlic fries. Trust me these fries are not for the faint hearted or for people that have a tendency of getting heart burn easily. Though it was bottomless we couldn't get anymore. I think it was because of the size of our burgers. Our waitress was awesome and attentive to my friend. I can't remember her name but it started with a V. Check her picture. This was the 4th burger joint for my friend and he will be raving for a while.

The waitress was less than attentive, my burger was wrong and we had to get up and go ask for more refills. I think waiters feel like they'll get 20% for bare minimum. Bathroom had no paper towels and several tables had dirty plates and trash all over. We will not be back. RI Red Robin

The sides are 'endless' in store, but they don't even give you 10 french fries on a to-go order. I paid for a $2.99 'side of coleslaw', and the gave me a half-full 2oz container. Unbelievable. This is most definitely the very LAST time I will ever order food or go to eat at a Red Robin.

I came during lunch time on a week day and I was the only person there. I received top tier service being the only customer and I was not mad at all lol. Had the whole place to myself before a group of people came in. I ordered the Madlove Burger with fries and the crispy Parmesan brussel sprouts. Food came out piping hot and looked exactly like the pictures. I was in paradise. The brussel sprouts were the bomb.. The burger was also juicy and full of flavor and hit the spot. I barely was able to finish half of it .

Miranda was incredible! Her attention to detail and kindness really showed in our dining experience. With so many bad reviews, we were hesitant to stop by, but this is why you can't always count on reviews. 10/10

The food was mediocre. The fries not hot warm like they been sitting . The shrimp from the new entrée was awful everything about. Not worth the 16 I paid . The broccoli was cold . First time and a really awful experience. The place was decently clean . The waitress was ok and respectful and it's seem like she was overwhelmed. The busser was helpful when the waiter was occupied but the food I give a 3 stars . Maybe I should of got a burger.

Well -first of all we were seated almost immediately. It was 5 o'clock so early for dinner I guess. A young lady appeared who was our server and took our drink orders. My dining partner got a fountain Coke and I ordered a house Pear Margarita. It was a bit of a risk since I don't tolerate poor quality tequila- it makes me sick to my stomach almost immediately. Lucky for me it all worked out and it was a very nice margarita probably about 6 ounces so perfect size. Good flavor. I ordered some Pretzel Bites and beer Cheese to share. IHubby orderied an entree' of Fish and Chips with Regular Fries as his side. The side dishes are endless here but that wasn't necessary..... he really enjoyed his meal. He said everything was good, the fish were small but the batter was perfect and the fries were perfectly cooked and salted. I ordered a Black and Bleu Burger with Sweet Potato Fries, it came with sautéed Portabella mushrooms and sautéed Onions along with shredded lettuce and mayonnaise. Also good-fries salted perfectly. Neither one of us usually eat dessert nor do we need it but again in honor of my 70th birthday I chose to order the mile high Chocolate Pie. ----Ended up being a good choice because hubby liked it as well so we shared it and it was certainly big enough to share!! Delicious mile high chocolate ice cream topped with whipped cream-over a toffee? Ice cream 1/2 " layer on top of an oreo crust!! Now honestly we don't go to Red Robin at home because we had a one time experience that wasn't very good. This experience has completely changed our mind and we are going to try our own Red Robin very soon!

In my 27 years of life I have never been to Red Robin... until recently. OH MY GOD. I cannot believe this is what i have been missing!!! There is a specialty burger there for everyone, so many different flavors and options! The "Madlove" burger was my first to try. Different cheeses, avocado slices and a jalapeño relish. So unique and delicious. The "Scorpion gourmet burger" is hands down my favorite. With fried jalapeño pieces on it it's got the perfect zest to it. The burgers, fries, fried pickles, onion rings are BOMB Also you get a free burger and fries for your birthday and occasionally I receive emails saying to come get a FREE BURGER with purchase. So I got a free loaded burger with steak fries and purchased an appetizer of fried pickles. $7. That's it. You're missing out if you're not using rewards and eating here. Seriously so good.

Wanted something besides fast food for Burger Friday. The location is pretty new. The restaurant was pretty clean. It has been awhile visiting Red Robin. I guess there was a reason for that must have forgot lol. Menu prices are high for burgers. I ordered the double cheese burger. The patty was juicy and the flavor along with the bun was decent. My wife ordered a chicken tender salad and she loved it. Our daughter ordered chicken tenders on the kids meal which came with mandarin oranges but didn't come out till my 2nd request for them not good. Upon trying to pay out with a 3rd party app it didn't work according to the waiter.I don't understand the disconnect between management and their employees with the lack of communication about the various ways a guest may pay. He was ill informed about the app I was using. This took about 15 mins to resolve. Won't be back anytime soon.

If I could put zeros start I would. Our server was so rude. Our server argued with me from the second we sat and left. Other than the service our food tasted great! Btw servers name is Maverick

First time to visit this location. Must say the service was fast and professional and the burgers and bottomless fries were really on point. The drinks were great also.

This was the WORST experience I have ever had. I don't play the race card. But, out waitress was TRULY RACIST. . Never told us her name. When a Hispanic family came she told them her name and they received their drinks before us. The food was not hot. She gave their child a balloon. I asked for 1 for my daughter and was told they were in the front. Last straw. I asked for the tap. Paid it and left $0 for the tip. I normally tip at least $20. Will not come back.

Only reason that I am giving a two star is because the facility was nice, clean, well maintained, and the staff was friendly. The food on the other hand, was horrible! Great burger concepts, but the burger patties were way overcooked, thin, and extremely dry. Any fast food burger would be a better choice than one of these. Not to mention extremely overpriced. We had one alcoholic drink each, and the consistency of alcohol was horrible, one appetizer, and two meals, and the bill was close to $80. DO NOT GO HERE save yourself a bad experience.

My first review was 2 stars because, let's be honest, it sucked. Why did I find it in my heart, or stomach, to return? The Impossible Burger. I was super surprised this location had the Impossible Burger, but surprise, surprise! The Impossible does happen and it happens at Pasadena's Red Robbin. I know! Who knew? Anyway, the Impossible Burger was impossibly awesome. I had no regrets. Our service was actually ok. It wasn't at some other tables, as disgruntled people sat disgruntled all around us, but our little dude was decent. He wasn't the best, but hey, we didn't leave hungry (like I did the first time after waiting an hour with no food). My girls are well. My hubby ate well. Again, I ate impossibly well. And yes, I will return when I feel the need for an Impossible Burger. NOTE: You canNOT call and get the Impossible Burger for take away. Due to the "high demand" it is done-in only. (That's one star Red Robbin.)

Red Robin for me is a place to visit every blue moon. "Gourmet" is the wrong word to describe their burgers, it's more like "Standard" because that's the quality you will receive. Guacamole bacon burger: (2.5/5) Decent. The burger had all your usually fixin's, but the taste wasn't nothing worthy above Whataburger level pricing. The patty was just OK, I don't recall tasting any seasoning or anything making me go mmmmmmm. I requested the gacu on the side to taste it by itself, and it did not taste like the store made the gacu itself. Maybe my expectation of a "Gourmet" burger isn't realistic, but for $13 I expected way more. The steak fries were good as usual. Nothing to complain about with the service as well. I sat at the bar and watched the game until my food came out. The lady at the bar was attentive and other waiters spoke as i sat there as well. I gave them my once a year visit though, so I will stick to my usual spots when I want a quality burger.

Good burgers + Bottomless fries + Lots of options + Tasty shakes + Rewards program = lots of reasons to eat at Reeeeeeeeed Robin... Yum! Oh, but beware... the floor is occasionally mysteriously sticky. The last time I went in there, I was wearing flip flops and I kid you not, my shoe stuck to the floor and when I picked my foot up... my flip flop didn't come up with it. It was grossly unappealing. -1 star

This is a relatively new location. The food quality is about the same as other RR restaurants, the decor is pretty cool, my kids love looking at all the rubix cube stuff and creative art work. The waiter we always seem to get is really nice, he's just pretty slow with the service. I'm not sure if it's him or the kitchen. Bottomless steak fries aren't that bottomless if you have to wait until you run out of time and have to go. It's close to home, so we will probably be back, but they really need to get better with their timing.

If tonight's meal is typical of the quality of food served, I wonder how this location stays open! I ordered a Southwest Salad. The lettuce did not look fresh, looked like it was dumped straight from the bag with no removal of the thick, chunky pieces. There were few "vegetables"', NO avocado (which I did not realize until after leaving restaurant) and no jalapeño medallions. The waiter did bring some per my request. These medallions should be named "fried crust" medallions as the slices of jalapeño were so thin the flavor was non-existent. And what was up with the dressing -- it had chunks of something in it.... My daughter ordered garlic fries. There was no apparent garlic seasoning and they were dry, seemed stale. I see very little resemblance to was is advertised versus the salad that was served.

Been wanting to check out this new location since they opened, finally happened yesterday. Our sever was great, I think maybe she had too many tables thou. I got the bacon cheeseburger and a side dinner salad. The salad was pretty sad and no where near worth $4.99. The burger was good. Not sure it was worth $11.49. Love the concept and the art on the walls.

First impressions were not that great here. This was our first time coming to this location. I saw it had bad reviews and I can see why. So we get there and they tell us it will be 15-20 minutes when literally half the restaurant was empty. I used to work at a restaurant so I understand how the seating works. And certain sections get closed and cannot be seated. But other people weren't so understanding. We saw three people look at the hostess like she was crazy and walked out. I felt somewhat bad for her because I'm sure she's just following instructions from management. But she wasn't super friendly and didn't apologize to the customers. Not that it's her fault but providing an explanation and an apology for the inconvenience goes a long way. So I can see why previous reviews complained about their poor customer service. We finally were seated after waiting 20 minutes. My boyfriend ordered the Bacon Cheeseburger. I couldn't decide what I wanted. I was very interested in trying The Madlove Burger. I was intrigued by the description like candied bacon, avocado and a Parmesan crisp. Our waitress was very sweet and recommended they could make that large burger into a "petite" burger since I knew I couldn't finish it all myself. She said she'd go find out how much it would cost for the small burger. To clarify, this burger is $15!! That's A LOT to pay for a burger. So I was hoping it would be half the price for the smaller size or at least maybe $5 off. NOPE!! They said they would knock off $2! Seriously?? That's ridiculous. So again, bad customer service! Our waitress Linda was very kind and apologetic. It was totally not her fault. She was actually surprised too! So I opted for the mac and cheese that comes with a side salad. It was all OK. Nothing remarkable. We also started out with the pretzel bites. They had a cheese sauce to dip them in. Those were tasty. Warm and salty. The sauce tasted like it had beer in it. It might have. The total was $32.97. Not too bad for a burger, Mac and cheese, pretzel bites and 2 drinks. I will say the burger was delicious! I love that the Bacon was crispy. It was cooked perfectly - no pink. The steak fries were OK. I prefer skinny fries. But it's nice that they are bottomless. Overall, it was not a bad experience. They just need to work on their customer service skills.

I'm so disappointed. This is one of our favorite places to eat. We order the o-ring shorty every time and always select the ranch and the campfire sauce. Every time we order curbside there is no sauce. We have to go back in and request sauce. This time we didn't get any sauce, the fries were small portions and cold. Also-our burgers were labeled incorrectly but worse was that they were Luke warm at best. The one-star rating is because the food is cold, they don't pay attention to detail, and we have to go back for something EVERY TIME. There were no napkins or utensils in the bag either. Sad! To top it off this time we went back in and there was hardly anyone in the restaurants. Employees in their phones. We asked for sauce, received attitude and got enough sauce for three orders. The onion rings-you guessed it-COLD!

The food here is always delicious. Every burger we order is always good. The house strawberry margarita is great it will definitely give you all the feels.

We walked in and we were sat immediately should have know something was wrong, as this is a first for me at Red Robbin. Once we were seated our waiter Christopher came and took our order. I ordered water with lemon and had to wait on my lemon and shakes. I made a comment about the lemon and it appears this was ignored. We got our food and the ketchup was empty at our table and the table next to us as well. We asked for ketchup and this took almost 5 minutes to get. We had to ask for refills on our waters and again I asked for lemon and did I get it? No! We asked for refill on fries and was told you're going to have to wait, waiter informed us that other tables were waiting too. I signed up for the rewards program and the machine print out a paper. The waiter took the paper and after several times of asking for the paper from the waiter he showed me a blank paper. This is odd so I will be watching my bank account. If you visit this Red Robin, good luck with customer service.

This is only getting one star because my server Juan was really nice. Now on to the food. My husband and I ordered pretzel bites as appetizer. Literally had 5 tiny bites in an order. Our burger "The Bonzai Burger" was a disappointment. The burger patty on a McDonalds value menu is thicker and has more flavor. The garlic herb fries were soggy and cold. My first time eating at a Red Robin and I looked forward to the delicious burgers advertised. Save yourself the heartbreak and pop into McDonalds at least the disappointment is cheap!

Parking and building still looks new, the inside of the restaurant looks nice. Was seated right away and the waitress was right over to take my drink order. I got a new Red-Eye Rambler Burger -LIMITED TIME ONLY it's brown sugar, black pepper and coffee-rubbed patty with Monterey Jack, candied bacon, a fried egg, Nashville hot sauce, crispy onion straws and Bistro Sauce on a toasted ciabatta bun. Served with Steak Fries. I got the Bistro Sauce on the side and I'm glad I did. It was kinda gross. Tasted like a mayo, Ketchup, horseradish and dill mixed up. Not my thing. The burger was cooked perfectly, the coffee rub that was in the description was either not out on or has 0 flavor to it. The egg was cooked runny which make the burger yummy. All of the flavor came from the maple pepper bacon. The steak frys were good. Over all I was satisfied with the meal except the 0 coffee flavor on the burger.

Food is always good. But service is the worst. That is so unfortunate. We have been to this location about 5 times. Service is awful every single time. Why do I come back? Because I keep hoping that it'll be better this time around since food is consistently good, but somehow the service gets worse every time. They need to train their staff better and leadership too. Managers just bring out food and do nothing else. Don't waste your time or money here.

Eh...... I dont have pictures of the food or location however, I do have a picture of the outrageous total (will post later) ! Family of 4. All got burgers nothing special added. Appetizers were fried pickles and spinach artichoke dip with stale chips. Not to mention they were greedy ‍with the chips and fried pickles . Drinks were 3 sweet teas and 1 Sprite. Well my 1st bite and the flavor was okay. It was almost like Burgers Kings Whopper for real. Their steaks fries were counted for sure maybe like 12 on each plate. The restroom is dirty and the mirror is disgusting for it being a new establishment it seemed like an old run down restroom yuk. First thing I noticed when we came in was that it was empty. For it being a Tuesday 5:30 to be exact there was no one there but us. The restuarant around us were busy with customers. As far as the service no complaints, our server was on top of things. But, then again we were the only ones lol. Our total was $85 dollars I was like wth!!! My husband and I don't care about prices but damn i was not expecting that for burgers that tasted like a fast food chain. Well 1st and last time for sure.

Disappointed with this establishment. I walked in and there was no hostess. I told my wife I was going to go to the bathroom & passed the hostess chatting with a server on the way. The bathroom was unkept. The dining room floor needed attention. We sat in a booth in the bar and the ledge was sticky. The music coming from the kitchen competed with the music from the dining room. The server was stretched too thin to give proper attention. On the upside, the beer was cold, the food tasted good the refills were quick to come, and the staff was friendly. Ultimately, it feels like the place isn't managed very tightly and is missing the mark. Lots of potential: not there yet.

Update to my updated review: No doubt, the food is great! I love that they offer a bun less option. The fries are bottomless, so you can get as much as you want. They are definitely understaffed. Way understaffed, which led to issues that weren't the waitresses fault because she seemed to be the only one working. There wasn't a hostess and our waitress was the only one working that I could see. Update visit: Originally I gave 5 stars. After another visit, I wouldn't consider it 5 stars. When we arrived we were: Greeted immediately Seated immediately Then we sat at the table for 11 min...yes, 11 min and were never greeted. Ironically, the server assigned to our table was the exact server mentioned below who took awhile to come to our table during our previous visit. After 11 min and not even a "hey, I'll be with you shortly" or anything, I went to the front and requested to be moved to Lakelynn's section. That girl was on top of things. She's very out going and super sweet. She's the reason I'm giving stars. Restrooms- I thought it was cute that they have a low sink for children. Loved it! The trashcan was overfilling and it wasn't even a busy time that we went. It was around 4:30pm on a Tuesday. No reason for an overfilling trashcan. Garlic fries are really good. Royal Robin Hamburger is a huge mess. It has an egg on it but the egg is really runny and it's extremely messy. You can add an egg on your burger at Smashburger and they make it just right. 1st review: We went on the first day of the soft opening. Wow! We were welcomed by so many smiling faces! So much so that it was almost overwhelming. We were seated immediately, but it took a while for our server to arrive. The manager quickly saw that and handled it. He had another server come take care of us temporarily. Her name was Lakelynn and she was amazing! She was very kind and on top of everything. When the other server came, she wasn't as on top of things as Lakelynn. I didn't want to deduct on the stars because of that server though. It was a soft opening and she will get better with practice. The freckled lemonade was really good and the burgers were great too! Especially the burger with an egg. Issac was another server that came over and he is so outgoing and fabulous!! Way to go Lakelynn and Issac!!!

Quick spot for a work lunch. We had a good experience with service and zero wait time on a Friday visit at noon. Stormie did a great job and delivered everything as ordered, including the substitutions requested on a few menu items. The burger was fine - I appreciated them swapping the bun for a lettuce wrap and the options to have fruit instead of fries. I'm not a fan of the self check out at the tables. I realize it should provide a quick check out process versus waiting on a check out with a waitress, but it's annoying. Just deliver good service and you won't need to have a table kiosk. Seems simple enough to me!

Service is not very fast but not incompetent. Gourmet burgers are expensive. If you know the menu and limit your choices you can get burgers at $6.99 including bottomless fries, salad, or broccoli but menu greatly emphasizes selections $10 - $13. Very good tasting veggie burgers are a no additional cost option. Some interesting beers and drinks to try.

I've come here a couple of times for family birthdays. I try to avoid all of the fried food and opted for a salad this time. I had the chicken Cobb salad and I was very pleased with it. It came in a huge bowel and everything tasted fresh. The bad part was that the amount of chicken was pitifully small compared to the salad. The bacon had sugar on them which was distracting. I could feel large granules on my teeth and tongue. We happened to be dining on an afternoon when they were down to one cook, service was slow but the server did all she could to keep everyone happy.

Excellent service at the bar by Hali, I will definitely come back, they have so many good dishes on their menu and the staff is super friendly OMG I was blown away by Jasmine service, I went with my family on Saturday and she did an amazing job, I've been in different restaurants in the past week and their service was nothing compared to Jasmine's, I will recommend my friend and family to come to this location and ask for her.

This is the third time. I told my self this is the final and last time. No more chances. I don't even know where to start. The floors were filthy and tables surrounding us were dirty. Went to the bathroom the lady's room had no toilet paper. Garbage can running over on the floor. We order the prime rib dip. We had order with no horseradish and it can out with it. So we had to wait for the reorder. The meat had no flavor. And the temperature of the meat had a mix of cold spots and Luke warm. The cheese was not even really melted. The coleslaw was a dry pile of cabbage of the plate. The only good thing was our server. Keep driving and don't stop!

Finally had a chance to check out the fairly new location off the beltway in Pasadena and it wasn't too bad. Our waitress Jennifer was very nice and help us sign up for the rewards program and being our first visit explained the program to us. The food was pretty good I'm not so sure about gourmet but it was decent. The steak fries and sweet potato friends could use some improvement because they were a bit soggy and overly salted. I will say it is a bit pricey for a burger place too.

My wife and I decided to try this place out, we've never been to a Red Robin and we were excited to finally try it out. We sat in the bar area and ordered drinks, and that's when we heard the Manager. He was obviously having a hard time with the employees, we could hear him cussing at them. As he was doing this and yelling "you're all F'ng fired" he made eye contact with me, you would think this would slow him him down... it didn't. He continued on his rant and asked told an employee to just clock out and leave. I understand that this kid may have deserved this action but I do not agree with the way he handled it and especially in front of customers. I had direct sight of the kitchen & we pups hear everything he was saying, very unprofessional. I looked at my wife and we agreed we would not be eating at this establishment. The waitress came back to take out order and we explained to her what we witnessed and that we wanted to pay for our drinks and would not be eating after all. She apologized and thanked us for looking out of her employees. This is unfortunate because the menu looked good. They need new management

This place is way over priced and the food is not good. Burgers, shrimp, and chicken strips are not any good. Oh and they did not have any ice cream on 12-14-20. Service was very slow as well.

UNACCEPTABLE I'm so outrageously uphappy me and my friends were here for like an hour and they just walked past us and didn't take our orders after 90 minutes we decided to just get up and leave I love the food here but the service at this location was horrible

DO NOT COME HERE. If I could give 0 stars I would. We (my date and I on Valentine's Day) waited 15+ minutes just for a waitress to forget our drinks. Then a different waiter came back and brought us out our food before our appetizer and drinks arrived. I asked for a water with my margarita for my waitress to again forget my drink. She came by 10 minutes later to ask if everything was alright and completely forgot the water. When they did finally bring out our food and drinks my date received the wrong drink because they were "out of strawberry lemonade" only for the table next to us to receive 2 strawberry lemonades after 10 minutes of bringing us the wrong drink. Overall this restaurant has no idea how to run a business and did not offer any incentive for their mistakes. DO NOT COME HERE.

The last couple of times my friends and I have eaten at Red Robin and it has been terrible. We often try to give benefit of the doubt, however this was the last straw. The waitress took our order and we waited about 20-30 minutes for our food to come out. Which normally , it takes less time than that. Not a big issue. Well when we get our food, I went ahead and order more fries. Because they are notorious for closing the kitchen right before we order another basket and claim they didn't know we wanted more. The order of fries took 20 minutes and by the time we were ready to leave. Then one of my friends ordered a burger in which it shouldn't have mayo. She has severe allergic reaction to mayo. Again, not a big deal since the kitchen was willing to fix her order. HOWEVER, they fixed her order but gave back her same fries that was cold and now old. The whole time our waitress is staying in the kitchen and is no where to be seen. She only had two tables to wait on. Overall, we will not coming back to Robin for awhile because this has happened on multiple occasions. Not sure if it is the wait staff or not enough cooks available. Hopefully, someone in management will read this post and make some changes. Robin just lost four loyal customers for the time being.

I have to agree with pretty much most of these reviews about Red Robin and give them the two stars they deserve. The food is decent - your average Red Robin (about the same as a fresh Sonic Burger, IMO) but the service is atrocious and the cleanliness of the entire place and bathroom were horrible. Our waiter forgot about us a few times which led to us having to ask another (very busy) waitress to assist us. He ended up leaving in the middle of his shift and he was replaced with the good waitress. Super weird. We came in on a Wednesday night and we were seated immediately. To a dirty table that was still sticky with the previous inhabitants food. The busboy came over and gave it a quick wipe down with a dirty rag. Awesome. So salmonella is how we're gonna start this adventure. Cool. Anyway, we decided to go ahead and eat because we were starving and ordered the fried pickles as our appetizer. Big mistake as they were covered in grease. After dotting the grease with a paper towel and covering them in ranch, they were edible. I decided on the grilled turkey burger on a whole wheat bun with fries and my husband had the Sauteed Shroom burger which was chock full of delicious mushrooms and was actually pretty tasty - he and I ended up sharing his! My burger was still bloody which is pretty gnarly for a turkey burger. It was also weirdly watery? It wasn't good and it made the bottom bun too soggy to eat. Overall, there are too many good restaurants in Pasadena (and even right next to Red Robin) to handle crap service and "okay" food. The burgers aren't gourmet and honestly aren't worth the hassle.

Service was awful. Went about 4 & there was not even a person to seat you. When the lady came out she was the only employee to seat, wait on & the bar. Wow! The bottomless fries came out cold sitting in a pile of grease. My burger at best was Luke warm. Good luck with every getting a refill on the fries. Doesn't happen. Place could be good if they hired servers & made sure food was warm. My kids pizza was hot.

They charge almost $4 for cream soda but yet all it is sprite with whipped cream on top.

Very disappointed. Been to many Red Robin's. I love Red Robin. I will not willingly be back to this one. I am leaving a review mainly for my reminder to avoid this one. Positive note, it was not busy and was seated and served right away. The waitress seems to be very attentive however, I asked for the chips and salsa and the guacamole (it is a combo) I asked if it was fresh or premade ( I have a thing with my quacamole, I do not like it smooshed, I like it fresher sliced (chunky) with just the pico mix in it add some lime and cilantro accordingly. Completely expected to not receive it because the concept seems to be hard to grasp. So, the waitress asked do you want me to go ahead and order it if it is not chunky. I said no. She brings it out, it's smooshed so I ask, is this premade or fresh, trying to nicely point out the lack of chunkyness. She says and Im blown away.... she says well it's both....... I'm just gonna leave that right there .... chili cheese fries is not going well either but I could be in a mood by now. So I will not be back anytime soon to this location if at all.

I went on a Tuesday night and it was so relaxed. No one was really there the houseee. The service was great, the food was amazing AND they had on This Is Us and I flipped! I had the avocado burger and I recommend it. Go on a weekday cuz its not packed at aaalll.

I was so excited to be able to get an impossible burger so close to home, but unfortunately, the burger I ordered not only WAS beef, but had bacon and cheese. Even on the label on the to go container of my food, it clearly said no bacon, no cheese. They also didn't even get my sweet potato fries right. Plain steak fries. Disappointed to say the least.

Horrible service waited for like 20 mins the guy that sat us down kept looking at us and it wasn't busy their was only 3 more small tables around us horrible

Pretty standard Red Robin here. It's mostly quiet this Friday evening and there's plenty of open tables around. We got seated right away but it took a very long time to get our drink orders taken. And even longer to get the actual drinks. We ordered maybe 20 minutes after sitting down and got our food after another 15-20 minutes. The guacamole and bacon burger seemed to be missing the guacamole, but I found it as a thin spread on one of the buns. The burger was otherwise unassuming and average. I did fill up on bottomless fries though, and they started coming out fresh after the 3rd batch or so. Their boneless wing deal is pretty good but the food itself is kind of a fried mess. We had asked for a side salad in place of the fries but got both instead and were charged for it. The service sort of brought down my perception of the already average place so I'll probably just reserve my visits to when others insist.

Food was fine but it was so cold you couldn't enjoy the meal. Multiple people complained but they didn't care. The AC just kept on blowing. We will never go back!