Ryan M.
Yelp
This place just doesn't care about their customers. On a Saturday night, we were one of four tables on the patio, and each one had a problem. Sadly, we were the first of the tables sat, so we got to experience our issues, then watch those sat around us experience their own issues.
In our instance, we think our server just forgot to do his job, at least, that's what we're hoping instead of the alternate option of him just choosing not to do his job. Though with it taking up to 10 minutes to get a canned beer, on two different occasions, the work ethic definitely needs to be questioned. Our app took 20 minutes to get to us, and when the table behind us got there's before us, after sitting down way after us, we should have seen the writing on the wall. Shame on us for not trusting our gut and just walking out then. If we had, we could have simply avoided the unneeded drama to come, but sadly we didn't trust our gut and I guess just hoped to fill it instead. That hope proved to be a false one and then some! When our app did come the runner gave us 2 side plates for 3 people. We asked for another, she checked the nearby bus pan for one, and when one wasn't there she couldn't bother herself to run to the kitchen and come back with one for us. Then the entrees took forever (another 25 minutes), but we did get an update 20 minutes in (after we got the app) that my daughter's kids menu fried shrimp and French fries came up undercooked and needed to be redone. Not finished for some reason, but started from scratch. I asked how the cook didn't catch this before plating it, and we were told the cooks are students from Asia and don't really know how to cook using a deep fryer. Ok, that's concerning to say the least. Then 5 minutes later our food did make its way out of the kitchen. My wife and my food were ice cold, yet my daughter's was piping hot, but "not all the shrimp were cooked yet", so "more were on the way" according to our server. We got the "privilege" of speaking to the manager after sending our cold $30+ entrees back, and were met with nothing but a combative attitude from a manager who can't take responsibility for the failure that was happening all around him. I asked why the entire table wasn't refired when the simplest entree wasn't cooked properly, and of course there was no reason given, so they were perfectly fine serving cold $30+ entrees to save a buck over making sure everything served was 100% up to par and honoring their restaurant's reputation. This shows they have no standards except penny pinching and hoping the customer is dumb enough to eat and pay for their failures.
In the end, the manager was so delusional that he thought we'd return another time. This, after he came to us not to apologize, but to be combative. Ultimately, we're on vacation and thought we'd try them out. Big mistake! Not only did they fail miserably, they left my wife and I stuck trying to figure out where to get dinner in a pinch before everything closes for the night. Clearly, we have zero reason to return. After dealing with the manager, the decision not to return was a no brainer, and the desire to save anyone who would listen to do the same led to this review. Don't make the same mistake we made. Don't go here. They want your money, but they don't deserve it. They simply aren't willing to put in the effort to earn it, so don't give it to them.