Rick G.
Yelp
I made the order from GrubHub.
it was a very simple order. I ordered pork dim sum, and I ordered their Chinese ribs. To me certain things are just basic's for an American/Chinese restaurant. Fried rice, egg roll, & Chinese Ribs.
Now this restaurant makes great Chinese ribs. Don't get me wrong. It is extremely pricey. Four dollars per rib or 16 for four ribs.
Nonetheless, they are generous in size and I ordered it.
Now here is the problem, halfway through my order I received a text from GrubHub telling me that Red Sun do not have the Chinese ribs that I ordered, so they dropped it from my order. I would not have made the order at all if that was going to happen. I then immediately called the actual restaurant instead of GrubHub. Whoever answered, the phone said, although when saying it, he seemed very confused, he said, maybe they'll have it next week. And then ask, can I speak to a manager. Three minutes later, they said oh we just found ribs!
no, I made the order. I'm what you would expect to be one of their busiest nights, it was Friday at 5 PM. The simple order is as simple as asking for eggs at Perkins Sunday morning at 9 AM.
I then nicely said, great, could you just add it back to my original order? I was told it would be easier for you to just cancel the order altogether and then start again. I am not certain, but I already had been waiting a while before they even told me to cancel it and to go further I don't know if I would've been charged to cancel it. I just accepted the dim sum and was disappointed by not getting what I originally ordered which was there all along.
to me, these basic items are similar to asking for cappuccino at Starbucks. It was a major mess with the order, and as I said, it really makes me think twice about ordering from this restaurant again.
chances are they always have ribs, but they're people that work there don't know how to handle it