Patricia R.
Yelp
While traveling though we saw this bakery and were very excited to try it! Once inside we probably got carried away since we skipped breakfast and we ordered over $40 of food plus a $25 book. We got a blueberry muffin, a donut, sausage & jalapeño muffin, sausage scone, cinnamon roll, two cupcakes, sausage biscuit, and a coffee. We gathered our goodies and got back on the road.
Almost immediately we noticed my choice for breakfast, a blueberry muffin, had been left out. Quickly scanning the rest we thought that was all that we were missing.
I figured correcting the issue of one single muffin would be no big deal, but boy was I wrong! To be a cute little rural place in the country they sure have some major trust issues! They did not believe me that I had purchased said muffin or perhaps that I'd purchased anything at all. I'd like to point out that is hadn't been 10 minutes since I'd ordered and paid. I'd like to also point out I have NEON PINk hair! That usually makes me a little memorable.
After having to repeatedly list our purchases they did finally locate the sale in their system. Then they verified yes I did buy a muffin, but they are still staring at me like I'm lying.
I ask if I can get the muffin I paid for only to be told they don't have any. WAIT - HOLD UP! WHAT?
A.) what's in the case w/ the blueberry muffin label?
B.) why did you sell me one IF you were "out" of them?
C.) how could I be lying about not receiving my muffin if they never existed to be ordered, sold, and put in my bag?
I'm told those are gluten free muffins in the case, but that's not what they sold me. At that point I'd had enough and since I don't believe in being rude to retail workers I decided to just leave. I hoped they enjoy the $ they took from me. It was only then that they bothered to offer me a replacement of some sort, but at that point for a bare minimum of 5 minutes they had insinuated I was lying. Every customer in the place had caught on and were shooting me looks. It was incredibly embarrassing to be treated as a dishonest crook when in fact it was the bakery who stole from ME not the other way around.
We once again hit the road and my dear hubby is enjoying the items he ordered for himself while I stare out the window since I got shorted my breakfast. He finished one item and asked for the donut he ordered. I'll let you guess - yeah we got shorted that too!
Look, straight talk here - mistakes happen. We're all human! However, when you screw up you have to be ready to make it right. You don't deny it so hard you end up insulting the person you've already wronged.
We did attempt to make contact with the shop once we realized we were short other items. We couldn't ever get a clear connection with them. This started out over a simple mistake and a muffin of all things, but it ended very badly because of staff escalating to the point of insult instead of simply correcting their mistake. They preferred to assume I wanted to take advantage of the bakery and really became the thieves themselves. Shame on them!