Redbeard Bikes

Had such a great experience. My concerns about my bike felt validated and I was in and out in 20 minutes (maybe less!) I can tell they really care about their customers! I felt very taken care of and I’m ready to get back on my bike! THANK YOU!!

I love my Brompton C Line bike from Redbeard. We can find any bike everywhere and purchase bike online from Brompton website. However, I still went back to Redbeard Bikes Shop for my purchase because the service is really good!!! They are so kind to everyone. I ever stoped by any bikes shop in Manhattan(for Brompton purpose). The service wasn’t bad there but they just let you tried bike and didn’t explain anything. Therefore, I decided to buy my bike in Redbeard Bikes. I believe the service is more important than everything. 👍👍👍👍

Went in for a test ride, left with a brand new Brompton. The staff here were wonderful. Very knowledgeable and made sure I was comfortable with my bike. They even had me fold and unfold the bike a few times until I was confident. I was ready to load up my new ride with accessories, but they prioritized my actual needs and talked me out of some accessories I wouldn't need right away, encouraging me to get familiar with my bike first and then assess what I really need to add. I appreciated that a lot. They took the time to answer all my questions, give the bike a tune up and inspection before I rolled it out the door, and gave me advice/tips about my Brompton that I won't just find in a manual. They really made an effort to fit me to the right bike. Will definitely be a regular at Redbeard for tune ups and I recommend checking them out for all your cycling needs.

I have been riding, fixing, and racing bikes for over 15 years. Redbeard was the nicest experience. I bought a Brompton bike that they quickly customized to mi taste with lightweight parts. They explaining very well not just technical details but also talked about practical usage. They are highly knowledgeable. Great experience.

I dealt with the staff from a distance (Iowa!) via email, telephone, & text, and I'm very pleased with the promptness & courtesy I experienced. They were happy to change out seatpost & chainwheel to suit my height & our terrain here in town. Looking forward to receiving my Brompton which is on its way by UPS ! Yay !

Redbeard has the goods and the know how to get it done right! Top tier products, incredible service. There’s no other shop like it in NYC.

Extraordinary experience! Choosing my Brompton was a hugely enjoyable journey with Redbeard. Ilya And Kasia are simply amazing. They are kind, knowledgeable, honest, and helpful - providing great service and terrific advice at every turn. Top notch bespoke bike services, quality products, exceptional customer support. Win win win.

Redbeard is a truly unique place to get an amazing bicycle. Ilya and Kasia have always made sure my partner and I have the right bikes and accessories for how we ride, and Ilya is a patient and thoughtful bike fitter who has both fit me for an incredible custom gravel bike and made sure my hybrid bike and Brompton fit me well to reduce injuries and ensure comfort. Can't recommend Redbeard enough!

Booked a bike fit from Redbeard and it went very well. Made a lot of adjustments to my bike and it feels great. This will be my new go to bike shop.

Really pleased with this place! Searched all over the city for any spot that had Brompton's after the warehouse was emptied. Due to covid they are appointment only at the moment. I texted the number on the site asking about the bromptons and they were honest about what they had in stock, or would be receiving over the summer. Made an appointment, tested all the styles, and ordered the bike! Due to short supply it took about a month to come in. They texted me as soon as it arrived and had my dynamo light installed. Steph was awesome showing me the different bikes and teaching me the fold and unfold. Free tune up within the year and any brake or gear issues she said would be fixed for free. Easy process, and I'm happy to support this business!

I'm a first-time bicycle buyer and Kasia was incredibly helpful. I probably wouldn't have bought a bicycle in 'normal' times and was glad for Kasia's kindness and patience with all my questions about the Brompton bicycle. They had the model I wanted in stock and we easily made an appointment for a test ride. They were good about social distancing and limiting the number of people in the store.

The previous review was incorrectly applied to your shop.Below is my updated review: High end bike shop with super friendly staff. I brought in my Brompton for maintenance and mechanics did a superb job. Also, they have store non drop guide bike ride. I highly recommend!

Got a tune up here. What I can say is that they are great people. They made sure that I didn't have any questions before I left. They did an awesome job with my bike. They made sure everything was relubed and trued. Once I rode my bike, it seemed like it was brand new like the day I got it. They also host group rides on Sunday mornings at prospect park for free. Join the fast group with Johnathan, it's a blast!!

I never write reviews. But Redbeard Bikes is the best bike shop I have ever been to. Super patient and informative about my questions regarding my first-time Brompton bike purchase, the challenges of the 2020 Covid summer notwithstanding. Great communication regarding the status of my order, despite atypical customs delays with the Brompton shipment containing my order. Super happy with my new bike. Love this shop and expect to be a customer for life.

I got a flat tire on my bike yesterday.... 1 block from home! I found Redbeard Bikes on line and walked my bike there. They are only letting a limited number of people into the store and came outside to help. They took my bike inside and 10 min later I was on my way! Friendly, helpful and fast... also reasonably priced! They are VERY busy this time of year so call ahead, but I highly recommend these fine folks!

This place is a gem. I emailed ahead asking about a bike and explaining that I'm a first time buyer. They were able to bring me into the store that day itself, maintained all the social distancing guidelines during the visit. At no point did I feel like they were trying to upsell me on anything, and I walked away with a brand new bike and as their customer for life. If there's a bike available at this time (as of May 2020, there's an acute shortage of bikes in the city) don't hesitate and reach out to the good folks there!

Got my bike fitting done recently here and Ilya / Kasia, the shop owners, are amazing. Ilya did my fitting and not only did he have an incredible depth of knowledge about bikes and physiology, but he was also very friendly and not intimidating in the least even for a beginner like me. The whole process of getting a fitting went smoothly and I felt taken care of throughout. We had a slight delay in getting bike back, but they made sure it was returned in top shape and just in time to head out of town. Even offering to deliver it given the delay. Overall highly recommend this shop and I'll be calling Redbeard my LBS from here on out just bc of the personable experience I received. Day and night from the other shops I've been to.

My chain fell off my bike. I was pretty flustered, and at first they weren't sure if they could help me. Then one of them knelt down and put it back on in two seconds. It was such a nice thing of them to do and they were super lovely and helpful. Thank you, Redbeard Bikes, for getting me back home on my bike in one piece! Go support these lovely people.

One of the only bike stores in the area during the pandemic, by appointment only which apparently means if you don't have an appointment you are denied simple services. My anger stems from a desperation, a phone that would not be answered very time I called. And the literal grate being lowered as I stood trying to see inside. I know everyone is struggling and that includes small businesses, but if that is how they will prioritize without any means of "I'm sorry" or plainly a response, I will never bring my business back. Honestly because of this experience one star is generous.

Ahmad to replace my back tire. When it was done they had replaced it with one of a different size without telling me because they didn't have the matching size in stock. The new tire was also $60 plus $10 for service. Total ripoff

i've been going here since it was located around the corner. since then, i've had a wide variety of experiences. they can be very neighborly and attentive, but also dismissive and snarky. which is fine, i get it, they deal in customer service and it can be frustrating. however, the last time i went in was the last time i'm going in. i brought my bike in on a tuesday afternoon around 3pm. a chain link had snapped. so had the front derailleur cable. the female owner of the establishment greeted me kindly at the door. i explained the situation and asked if they could fix it that day (they're open until 8pm) she said they were short a bike mechanic and very backed up. too busy to fix it or give me a quote. unfortunately, they're closed on wednesday so this meant i wouldn't have my bike back until thursday afternoon. i requested they call me with an estimate before working on the bike. i also explained that it was just the quick link on the chain that had snapped and that i'd prefer they replace it, rather than the entire chain. she said they'd see if they could. ok wednesday passes. thursday i get a call. it's gonna be $60 plus tax i know i'm being overcharged but ask for the breakdown anyway. one chain= $20 labor=$10 one cable= $10 labor=$20 i don't really feel like getting ripped off or engaging in a debate as to why they have to replace the entire chain so i say, ok thanks, don't fix it, i'll come by later today and pick it up. fine. fine. i pick up my bike. female owner asks me why i'm not having them finish the job. because the other place around the corner and down the street is going to do it for half the price. she looks disappointed but also pissed off at me for having the warewithal to call another shop and compare prices/services. well i wish you would have told us you were looking somewhere else. i did, on the phone. i really wanted to give them my biz but how can i when they're charging me double for the same job. do you mind if i ask you where you're taking it? recycle a bike. oh, well i'm happy to give them the business but i'm just annoyed b/c the bike sat here for 2 days taking up space. you were closed wed. actually we had an event oh did you? and that is relevant to my situation how? is it worth losing a customer who lives across the street over $60? was the bike really taking up that much space? also, why didn't you just replace the quick link? that would have been the right thing to do. then we wouldn't even be having this conversation. and i'd be back, again and again. i wheeled my bike out the door, dismayed. her annoyance palpable but at what? overcharging me and being called out on it? losing a $60 sale? who knows. who cares. obviously i'll never be back. they don't want me anyway. not unless i'm wiling to be overcharged.

I had a bike fit done last year, not by Red Beard, and knew things had changed as my riding matured. Also because it was getting colder and my spins on the trainer with Zwift were getting painful. My lower back and shoulders were getting tight after each ride and I was getting some numbness as well, which is never good. So I reached out to Red Beard to schedule a fit. They day had come and I met Ilya at the shop and we walked across the street to the fit studio. We sat and talked...for a while. For a good hour plus we talked about how I got into cycling, what I like about it, how it felt mentally and physically, what my goals were, what else I do besides cycling, what sports I played as a kid, any surgeries or injuries I've had, my job, and life in general. It was a bike therapy session, he scratched a lot of notes as he was getting inside my head as it related to cycling. He had me stand up, checked my posture, asked to do a few balance positions, took some measurements and then it was time to get on the Retul bike and start spinning. Ilya started making adjustments, some gradual and some extreme, he measured, took pictures and video, walked around me studying every move and angle, making faces like a mad scientist working several calculations all at once in his head. We changed seats, measured some more, changed seats back, swapped out with some others to try a few more. He paced about some more studying me, analyzing the pictures and video, took some more measurements and made some final adjustments. The slight grin that emerged told me he was happy with the results. He showed me the pictures of how my posture on the bike was before and after, on the bar, the hoods and in the drops and explained what he was working to achieve. We had shifted my whole geometry on the bike. He took down all the measurements he needed and we headed back to the shop to translate them onto my bike. He changed the stem, gave me a new saddle to try and confirmed measurements as his staff inspected the bike and got it ready for the ride home. It's a few rides later on the trainer with the new setup and it has been great. I am much more comfortable on the bike, no pains or numbness and can ride much longer on the trainer trouble free. I will report back in a few weeks after I settle in to the new fit and see if we need to make any adjustments. Not only is Ilya a damn good bike fitter, he is a super nice guy, very knowledgeable and meticulous in his work. The shop is nicely setup and has friendly staff, no bike snobbery, just people that like bikes. So do you need a bike fit? I know a lot of people say to just go by how it feels, but there's much more to it than that. There's a science to it and geometry that matters that you are unlikely to get right by playing around making adjustments on your own. Ultimately it's really up to you, but if you're someone that has the riding addiction and trains several times a week or are trying to reach some personal best I would encourage you to get a fit done. It will help you achieve the balance of comfort and performance you need to reach your goals.

I think I found a really cool and competent bikeshop , bought a helmet for my daughter yesterday , pretty impressed with the joint . I wonder if they can help me with my fitting issues , that's where I'll find out out if they really " got the goods " ?

In alot of ways you should trust your local bike shop owner like you would trust your doctor. They've put in the time and money to know bikes best and can "diagnose" your bike health and well being and prescribe whats best for you. There are good bike doctors out there and there are bad ones, Ilya and the crew at Redbeard Bikes are the best. TRUST THEM! I've been taking my bikes for service and purchasing bikes from Redbeard Bikes for the past 4 years and they have always taken care of me. When looking to purchase a new commuter bike recently, I spoke with Ilya and talked about my wants and needs and he steered me in the right direction. Like any good doctor he looked at my symptoms and prescribed what was best. A word of warning though. Once you start going to Redbeard Bikes you'll be bitten by the bike bug so hard you're symptoms might include: - An over abundance of bikes and parts in your tiny apartment - An insatiable desire to ride - A constant urge to build up yet another dream Ti custom bike - Finding yourself at the shop just to stare at the beautiful wall of bikes and drool - Increased fitness - Elevated levels of smugness because you now ride more than all of your co-workers and friends

I'm a relative newcomer to the cycling world, and have been looking around the city for a new bike for about a month. Unfortunately, most of the shops I've visited in Manhattan and Brooklyn have been awful - mostly due to dismissive employees that don't seem to have much time to treat a newbie like a human being, let alone explain what derailleurs and gear shifters are. But WOW... Redbeard is another story altogether! I walked in recently with a bare minimum of knowledge, and walked out feeling like an informed consumer - all thanks to the guidance, patience, and knowledge of a salesman named Herschel. Herschel took the time to understand what I was looking for, and made considered recommendations that made sense for my level of experience and my budget. He walked me through the essential components of a bicycle and explained how they would impact my experience, and helped me to understand the difference between the $500 models and the $2,000 models. I actually felt empowered to make a decision after speaking with him. I've visited a few other shops since Redbeard, but this is the one I can't stop thinking about - I'm certain I'll be back soon to buy my new bike. Highly, highly recommended!

Thank You to Red Beard Bikes, a great resource in my neighborhood. Kasia and Ilya may run things at a quick clip but their focus is always on good service, good bikes, and good repair work. With the current demand on bikes, you're not going to find too many inexpensive options anywhere and also face waitlists, but these folks are hustling to serve everybody to a high level of service and have been doing a commendable job during the pandemic. They ordered and built a Specialized in a relatively quick timeline, and having a solid, fully outfitted bike has made a major difference. I had a couple follow up issues, and they accommodated me very quickly. You may save a buck or two elsewhere, but I've never regretted a dollar spent here.

Everyone here is so nice. Most of the time if it's just a flat tire or tube they fix it within a few hours. I highly recommend them and don't go anywhere else!

I've been here a few times either to look at Bromptons, a flat fix, or to purchase some accessory or other. Each time, I've been treated like some idiot who rides a bike twice a year with half a brain and judged for not riding the right kind of bike. Newsflash Redbeard Bike owners/staff: bikes are not rocket science and not everyone wants a spandex kind of bike life. I visited the shop to buy a bag and bag mount and was repeatedly and condescendingly discouraged from a slight adjustment due to b.s. safety concerns. Then, when another customer arrived to buy a rack, assisting me was entirely forgotten. I also heard the owner scold two young customers awaiting their quick bike fixes. The only positive thing I can say about this shop is the mount was installed free of charge. Their flat fixes, on the other hand, are way overpriced. Although this shop is close to my office and therefore very convenient to my daily bicycle commute, I will avoid this shop. Their customer service is atrocious. I spent over $100 and it will be my last purchase there -- unfortunate since the owners live in my neighborhood and I was interested in supporting a local business.

I had a single speed bike that I wanted upgraded and the Redbeard team was great - I'm glad I found them here on Yelp. Ilya and one other gentleman helped me pick out all the parts and worked around my budget. They explained the difference between the upgrade they recommended vs. what I currently had. Ended up getting a new brake, new wheels, new seat, new handlebars, etc. The upgrades took about 2 weeks and when I picked my bike up I was extremely happy. It looks great and rides even better. A world of difference from what I had before. Customer service was top notch. I called to check on my bike and they gave me the latest. They needed to make a few last minute adjustments when I came to pick it up and a very polite girl at the shop offered me a seat and was very apologetic that I had to wait even though it wasn't a big deal. But nice to see they actually care. These folks are pros and don't treat you like an idiot for not being a bike expert (something most of the other bike shops in NYC seem to do, at least in my experience). I'll definitely be back for any other parts or a tune-up.

I had a great experience buying a bike from Redbeard! The staff was super friendly and knowledgeable- they took tons of time to answer my questions and let me try out several bikes. When I finally decided on a road bike (my first!), Ilya took the time to make sure it fitted me to a T, adjusting components and making sure I was comfortable. He said he wouldn't sell me a bike if it didn't fit and I believe he really meant it. Ilya and his team are the best. I'd shopped around at a few bike stores before finding the bike and the atmosphere here. At other stores, I felt like the sales people just wanted to sell me the priciest bike possible- here Ilya wants to make sure you fit your bike, love it, and use it. Five stars!

Puchased some replacement tubes here yesterday afternoon. I put them in after work and one of the tubes exploded. Took it back today to find out what happened and confirmed that it was my fault. Nevertheless, I was given a replacement with the promise of attending the next tire changing class. Knowledgeable and helpful crew.

Live nearby and like having the convenience. Also, bought a Brooks saddle and it didn't feel comfy so wanted to trade in for another one. Missed the return window by a month or so (traveling!) and they were super chill and nice about exchanging. Great service!!

This place is by far the best bike shop in New York City. Herschel was extremely helpful in getting me a good commuter bike (a Giant) and did not try to upsell me like most bike shops. He got the bike all set up with the right accessories, and when I needed to bring the bike in for a few adjustments, he got it fixed right away. It's amazing that for the first year you can bring your bike back and they will fix or adjust anything except for flats. A lot of places don't do this. I also had issues with the security lock on the tires and another bike shop damaged the locks trying to get them off. Ilya fixed it and threw in replacement locks for free, which was way above and beyond what was necessary. I can't recommend this place enough. I used to buy most of my bike stuff online but I'm now sold on the value of a traditional bike shop again!

Nice place. Great people. I do some racing. They treat everyone who walks in with respect. I've been to nearly every bike shop in the city and this is the best servicing around. The trip is terribly inconvenient from the UES but worth it.

These guys have been my go to shop for the last two years. My first experience with them is indicative of why I've stuck with them. I went in looking for a pair of lights for my handle bars, nothing too expensive. I picked up the cheapest pair I could find and bought them. Just as I was about to leave, the owner pulled me aside, and said something to the effect that the lights I had bought weren't good enough. He pulled another brand off the shelf which were slightly more expensive, took the ones I had just bought and gave me his selection. Then, and this is the moment that's kept me coming back, he didn't charge me for the difference. The difference wasn't exorbitant, but that little gesture is so indicative of the type of service I've received from them over the years. Knowledgeable, thoughtful, and kind.

Ilya is the man. Seriously, you're in good hands for all your biking needs. Lots of high-end bikes and gear, backed by super professional service that is the polar opposite of douchey. The guy loves what he does, and it shows. Keep in mind it's a tiny shop, so you're better off coming in early in the morning when they open. Custom fittings are their specialty, so if you want a bespoke fit make sure to reserve 3+ hours for it. Meanwhile, check out some of the Bromptons!

Stopped in on a rainy sunday afternoon with a snapped chain on my road bike. The owner got me riding again in less than an hour and was quite friendly. the knowledge and expertise of the owner and his father was really apparent. There labor prices were quite reasonable and I felt like I was given good advice. It was nice not to be told that I needed an expensive tune up or overcharged for the repair. I ended up buying a bunch of small parts and a rack because of the friendly service. If your in the DUMBO area and need a bike fixed come here.

I had been riding my bike with the seat too low for 3 weeks. I had lost a bit of air in my back tire. My aching knees screamed that it was time to raise that seat and put some air in the tires. When I asked how much money I could give them, they should their heads and wished me a nice day. In the less 5 minutes I was on the road again. Thank you, Redbeard Bikes!

Went in for help adjusting my brakes and making sure my new road tires were secured properly. Received very professional in a very timely matter(under 10 minutes) service for a very fair price Staff was very knowledgeable and answered all my questions with good advice for purchasing bike accessories. Ended up walking out with a new bike pump from them. You can definitely count on me being back for my next bike service needs!

I had an outstanding experience here when I needed some fit help with my old commuter bike. I've suffered with an uncomfortable seat for a long time because I thought it wasn't fixable but I stopped in here on a whim and the owner explained that my seat was wrong for my upright cruiser position and sold me a more appropriate seat. He also had the installer secure the seat as far back as possible to try to help with the handlebars being too close (which was causing my hands to be tingly) I went on a 10 mile ride yesterday with no hand tingling or seat discomfort. I especially appreciated his willingness to modify my old bike without even mentioning buying a new bike. I've been in other bike shops that are constantly trying to sell me on a new fancier bike rather than trying to fix what I have. I am more likely to come here when I'm ready for a new bike even though it's not in my neighborhood because they know what they're talking about and they're not so aggressive sales wise.

Awesome service, people who know their stuff. Just an all round great bike shop. Grateful to have it in the neighborhood.

My girlfriend bought a rather expensive seat here about a month ago. Rode the bike twice and wasn't comfortable. Took the bike / seat in and explained the situation to the owner, who no questions asked switched it out for another model and I was on my way with a more comfortable one in five minutes. Very rare to have service like that with no attitude. Thankful and highly recommend.

I recently had a really great experience with Redbeard. I rented a brompton case for a trip abroad and the airline lost the case for a couple days. I was three days late returning but didn't charge me anything extra. Great bike shop and even better staff. Thanks so much Redbeard Bikes!!

Had a small emergency and needed a new bike to be assembled. I didn't have the right tools and wasn't familiar with how to work with some of the newer types of bike parts. Ilya was still there at 9:45pm and I called and he said sure, bring it on over. Turn around isn't that long and they seem like a great local bike shop that sells some great brands too. Highly recommended. Don't bother buying a cookie cutter bike - they are all the same and made in the same factory. RedBeard will set you up with something unique, fun and very high quality.

Finally, a nice local bike shop that doesn't require you to have a fixie to be spared the attitude. Hobbled into Redbeard with a flat that Ilya fixed up in no time. Also tightened my spokes and lubed up the chain too while he was at it. But the next morning my tire was flat again :(. I went back... and he graciously fixed it and replaced the crappy rim tape that was causing the problem to begin with without charging me extra. Very friendly, knowledgeable and stocked with just about everything you would need to maintain your bike. Space in the shop seems a little tight though, so I'd get your bike tuned up before the season rush starts.

Ilya helped me out in a huge bind. I got a flat front tire around 11:30pm, and had (luckily) passed his shop earlier, and saw that someone was inside. I came straight to the place, he fixed me up, and I rode off happily into the night. Similar to what many of the reviews state, it's a great and humble shop. You won't find that annoying pretension innate in so many NY cycle shops. Just a guy and his love for bikes. Highly recommend this place, even just to stop in and say Hi.

Best tire air in New York City! Staff here really know what they're doing. And I did't get any strange or pompous attitude like what I'm use to getting from other shops. Not sure why arrogance is so common at bike shops. Like the one on Atlantic Ave. That one's the worst. I hope the best for their business. It's an ambitious space - must be 1600 Sq. Feet.

I discovered this place after I bought my Brompton and I wanted to get some accessories. I'm so happy there is a bike shop outside of Manhattan that sells Bromptons and their accessories! The owners and the staff are super nice and very helpful. I cannot recommend them enough. Both my wife and I got our Brompton's equipped with a rack and it didn't take long at all to install. Bottom line, it's a great place to find a Brompton you want and customize it the way you want. Ask tons of questions and be ready to listen, learn, and if you like purchase.

Went all the way from the UWS, and i don't regret it. After all the bicycle shops i visited in Manhattan and Brooklyn, this is THE BEST. Best bikes, best staff, and best prices. I met Ilya too, the shop owner. He gave me all his attention to make sure i made the best choice. He also has a great sense of humor! The shop's location is also great for servicing, as i would go after a ride on the Brooklyn or Manhattan bridges. I definitely recommend this shop:)

I put a ton of miles on my bike and always come to Redbeard for service. My fiance also got a bike fit here which was outstanding. Everyone has been very helpful in both fixing the problems that we have identified and going above and beyond to make we are able to get back on the road as soon as possible when we have an issue on the bike. I would highly recommend Redbeard for their expertise and service.

Came in around 1 PM on a Tuesday to get my beloved Cross-Check boxed so I can ship it to my new home. They were unfortunately all booked for the day (tip: make an appointment!) but were incredibly generous: they a) called Recycle-A-Bicycle around the corner to see if they could do it for me, b) gave me a bike box because R-A-B didn't have one, and c) walked the bike box over to R-A-B for me so I didn't have to make two trips. After two days of nonstop packing and 4 hours sleep per night, the obscene levels of kindness they demonstrated made me want to cry. I was too tired to do much more than grunt some sort of lame thank you while staring aimlessly into the middle distance, but I hope to come back and spend actual money on bike stuff when I move back to Brooklyn.

The absolute best! Kasia is incredibly friendly and helpful both through email and in person. Ilya is a certifiable genius at bike fitting. I was having all sorts of issues with my bike fit, so I went through the professional fitting process and it has been a complete game changer. I feel SO much better on my bicycle. My only regret is that I did not do this three years ago! If you are on the fence, just do it. It's worth it. Thanks Redbeard Bikes!

Warm, knowledgeable, and I would definitely go back. I only visited them once so this is my first impression. I test rode a Brompton. Although I bought a different type of bike that they don't sell, they would definitely be a first choice of places to go if they did sell a bike that I wanted if the prices match of course.

Horrible customer service and terrible job they did putting my bike together that fell apart a month later

This is probably the least arrogant/pretentious/rude bike shop I've ever been to. Stopped in for a flat and they had me back on the road in ten minutes. Super friendly staff and looked like they had a good selection of cycling gear as well. Although it's not in my neighborhood, I'll definitely be back.

Brought my bike in to get the rear wheel 'flipped' from being a fixie to a freewheel. I was told that it would cost me only $10. When I came to pick it up, I was told that they had to add a new freewheel, which is okay being that I wasn't sure what the condition of the old one was. However, they told me that when they were installing it, the chain just crumbled to bits. After it all added up, I ended up paying over $95 for something I thought would only cost me $10. But what bothers me the most is that I was slapped with the bill only when I came to pick it up. Not looking to make a fuss, I just paid and left. But I refused the additional service they told me my bike required. This kind of service, and treatment, I would expect from a sketchy mechanic and not a 'friendly' neighborhood bike shop.

Great experience buying a gift card for a friend. They made the graphics for the gift card that day because they didn't have anything like a gift card prior. I guess that means that the bike people who work there are also sometimes graphic designers (of course they are). Way to go, Brooklyn and your spirit of make-it-happen.

These guys are great. Really know their stuff and don't try to sell you stuff you don't need. My front tires went flat today as I was biking across the Manhattan bridge. Brought it straight there and they fixed the flat while I waited. The mechanic also trued the wheel which they initially said I would have to come back for. Overall great experience. Prices are generally reasonable as well.