Steven M.
Yelp
We walked from our hotel wanting to love this place, and the mission, but it was a huge disappointment.
The service was uninviting and surprisingly rude when we asked about the coffee roast and the morning special- buy a pastry and receive a cold brew. One small example, I had already ordered a pastry but the main hostess denied that I should receive a free cold brew. The main issue though was "tone" and "unfriendliness".
The espresso and pastry were good, not great.
As we know, customer experience is everything and Redemption missed by not understanding that.