Red's Drive-In

We ordered the bacon cheese burger; the burger was bland and the bacon was under cooked. While we waited we counted 12 employees standing around doing nothing while there was trash to be picked up and tables to be wiped down. The atmosphere had a fun diner feel.

Maybe because I came for the excellent sit down meals at Dollywood and had to eat here because they closed early. But save your money,$16, overcooked hamburger with tasteless fries.

This is an amazing place. If you like hamburgers, Hamburgers, or even bacon burgers you will love Red's.

The food was a cold, unimpressive joke. I can make bigger and better burgers at home and they would be hot and not warm and warm because they are premade under a warmer, same for the fries but they were just about completely cold. The "shakes" were soft service ice cream from the machine that they put whip cream and a cherry on and call it a shake. For 2 people it was $44. Everything else about Dollywood is always so detailed and we would give it 10 stars on everything else, just seems like Reds could be a lot better like everything else in Dollywood.

Burgers, fries, and drinks for 4 people cost over $80. For that price, you'd expect some really good food. Not the case at all. The burgers taste about as good as a burger from public school. The fries were surprisingly good (coming from someone that generally doesn't like crinkle cut fries.) I got chili on mine and it was the best part of the meal. The price is still far from justifiable. Only one of the burgers came out inedible, and the staff was more than happy to refund that burger combo. I know the staff doesn't control the quality of the meat, so it wouldn't be fair to hold this against them. The owner of the restaurant should be ashamed for charging such a high price for crap food. Not to mention that you have to put your own toppings on your burger.

From the moment we walked in, the experience was nothing short of horrendous. It took 38 minutes just to get a simple burger and a wrap—far too long, especially with a hungry child and wife waiting. What made it worse was the customer service, which was by far the rudest and most unprofessional I’ve encountered in a long time. The staff seemed indifferent, unhelpful, and frankly, gave the impression they didn’t want to be there. I’ve had better treatment at basic fast food chains—and that’s saying something. Dollywood, this was a real disappointment. With the reputation and price point, I expected a higher level of service and efficiency. Sadly, this experience left a very bad taste—both literally and figuratively. Would you like to tailor it for a specific platform like Google Reviews, Yelp, or TripAdvisor? Each one has slightly different tone conventions.

It's obviously not a true drive-thru experience. But the burgers are good. We liked and disliked some things. There are 4 options burger, cheese burger, bacon burger, or a turkey wrap. The burgers are decent size and have a good taste. So 0 complaints there. It's the condiment island that's meh. Too many hands reaching in for our taste. The chili cheese fries are great! The chili is really good. Well seasoned and not spicy. My only complaint is that they don't add enough. 😔 The service isn't overly friendly. They are in the mindset of getting as many people serviced in as short of a time as possible. The eating area is clean but can get messy when they are busy. Overall, it's a good spot. We will definitely do it again. Pros: Great chili, good burgers, large eating area Cons: Price, condiment island, service

I’m honestly furious. This was hands down one of the worst experiences I’ve ever had anywhere. The service was absolutely atrocious. From the second I walked in, it felt like the staff couldn’t be bothered. No greetings, no smiles—just attitude and eye rolls like I was a burden for simply showing up. And the prices? Outrageous. For what I paid, I expected at least basic decency and halfway decent service. Instead, I got treated like trash by rude employees who clearly didn’t want to be there. If you hate your job that much, don’t take it out on the customers. I left feeling angry, disrespected, and completely ripped off. There are too many other places that treat people with kindness and appreciation—this place won’t ever see another dime from me. Absolute disgrace.

We really enjoyed this stop for lunch at Dollywood, particularly how the history around the walls and 1950s style diner vibes. The service was quick, which was nice after a busy morning at the theme park. We especially loved the chili cheese fries and wish they had been more abundant with their serving of it, the burger was just fine, but it is elevated by having a toppings bar available.

god that burger was some straight ass. i love you dolly, this ain't it tho. 20 bucks for a crappy patty

Red's Drive In is more about the atmosphere than about the food. Patterned after a 50s diner where Dolly Parton grew up in there is a jukebox dating back to the period and various signs showing the drive in along with the history it played in Dolly's life growing up. The food is typical park fare food. You order at the counter and you are given a number with which to pick up your food when your number is called. Drinks are served in one of those machines that let you select what you would like, get ice and then put your cup underneath it to get your selection. Oddly enough this place has a vegan option here-a salad. Mostly cheeseburgers and fries including chili fries are served here along with a turkey wrap and grapes. Toppings such as lettuce, tomatoes, etc are served at a separate topping bar. The three of us ordered the cheeseburger with fries and a soda drink. I found the cheeseburger was the usual packaged style patty-very bland and well not my cup of tea. The fries were mediocre. Having dined at the Flower and garden festival this place is severely lacking in quality. If you are able to grab the samples at the festival, then you are really getting more bang for your buck there. However, this place is not a buffet which we were trying to avoid but at least learn more about Dolly's history on a replica of a street where she grew up in.

One of the best burgers I've had in a while that's not from home chilli cheese fries taste flawless definitely will be back next time

Took 0.5 seconds to come out Food was some of that MAGICALLY delicious The lady that took our order was maaaaad pressed tho

Barely edible! Weird garlic butter bun made me want to vomit. Dry tasteless meat. Worst than McDonald's or Burger King and cost twice as much!!!

You want burger's, shakes or fries on the premises of Dollywood? Well, this is the place as you can see from the lines of six people at the register. Quite delicious burger which gave me the thought that I was back in the 50s or 60s and chomping into a real meat burger....after I put the add ons for the lettuce, tomato, mustard (no mayo for me, thanks) and such on the buffet style accouterments. Sure, the burger and fries is $10.99 but you are here at Dollywood, and burgers are a throwback to our childhood and is always good for us carnivores. Sure, they have Caesar salads, but beef is best! So find the place there inside of the premises of Dollywood and try and find a seat inside or out to enjoy your meal.

Food was good, order was wrong but to my side. Got two things extra of fries. Little confusing if first time, the combo are burger and fries no drink so be prepared for that. Burger came fast . Fries left much wanted. It's a 50s style diner. All burgers coke plain and you go to a bar to get pickles, tomato's, lettuce, ketchup etc. I could just eat the pickles. The soda is freestyle so the line for getting a drink is longer then food. Just lot of choices and so folks delay getting drink and moving on. Didn't help that 1/2 machines were down. 3 combos (2 with chili cheese fries) and 3 sodas came to $60. Very tight to eat so when I eat I was getting bumped into. No lids for sodas and straws are paper straws.

Great burgers and always packed and busy. Be sure to get here as soon as they open so you're not waiting forever.

This place looks like a 50 style diner. They have burgers, chicken, wraps, etc. no milkshakes anymore. Plus alot of seating. Plus facing lighting rod is areas for u to charge your phone: they have a area to get tomato's, onions, Mayo etc. plus they have Coke o cola freestyle machines. I do recommend this place as a place to cool off and get something to eat

LISA. was horrible. she was my cashier and she was rude to extremes. i felt unwelcome and she completely ruined my day. she was being sarcastic and made snobby comments the entire time i was ordering. she deserves to be wiping tables especially since no body else was doing so.

No complaints, food was amazing, the placed looked great with plenty of seating, and the service was speedy.

$35 for one cheeseburger and fries then made the frozen hamburger wrong. Do yourself a favor and try anything else at Dollywood.

The employees are sooo nice. I was short on money, so they pitied me and paid for it. These people were literal life savers. I can't pay them back, but I can give them this review that displays their love for their customers.

Food is fine, cashier was awfully rude. Patricia. Told her we have a gold pass for the discount and she proceeded to rudely ask if we were wanting to order and said "anything else?" When I was going to give my gold card, she said "well I need to scan it hon". This is my first time with the pass so how would I know? Had rude and unwelcoming expressions the whole time.