Lawrence C.
Yelp
The food here is good and I love the activities that they have, but the reason I'm giving 2 stars is because I made a reservation for a large group for this weekend on OpenTable, but I found out that they are actually closed on that day. The only reason I found out is because I went on the website to look at their menu and there was a little note that said "closed December 12-19". This note was not there when I made the reservation, but nobody bothered to inform us about it. Were they just gonna wait until the day before to tell us? I feel this was very irresponsible and I even checked and they are still allowing reservations on OpenTable on the dates that are closed. We also called to confirm and they did say that they were closed and the representative for Resorts World offered to book us at a different restaurant, which was nice, but not what we wanted to do.
Last time I went too, we checked in after reserving online, but they never marked me as checked in, so OpenTable emailed me, saying I was a no-show and if I did that again, they would put a ding on my account, even though I was there and checked in with the restaurant. It's almost as if they don't communicate at all with OpenTable, so why even use that service?
Ugh, I hope they get their act together because this is a great place to go and have a fun time, but they drop the ball with their reservation system and lack of communication. Even when calling the restaurant, they have no direct phone number, so the representative on the phone for Resorts World had to call the restaurant next to Red Tail to get in contact with someone there. I'm still gonna go here, but don't plan on having an event here if you don't want to risk something happening last minute.