Refuge du Montenvers

Turned up at 11:15pm after a 14 hr climb and missing last lift by 5 hrs. The receptionist was so kind, friendly and helpful. Booked us in and made us feel so welcome despite the very late hour. Room was lovely. Enjoyed 90 minute buffet breakfast. Will be back with my wife.

I had a very disappointing experience with this hotel regarding a promised refund. I booked this hotel through Booking.com and paid the full amount at the time of booking. Unfortunately, the train to the destination was cancelled due to severe weather conditions. The hotel contacted me directly and informed me about the situation. They gave me two options: either change the dates of my stay or cancel the reservation for a refund. I chose to cancel and receive the refund. Because this was only one day before the check-in date, the cancellation option on Booking.com showed that the reservation would be fully charged. Before cancelling, I asked the hotel about this. The hotel told me to proceed with the cancellation anyway and assured me that they would approve the cancellation and arrange the refund afterwards. I followed their instructions immediately. After cancelling, I followed up about the refund. At first, the hotel told me that the refund would be processed within the same week. However, after two weeks passed, I contacted them again and was suddenly told to follow up with Booking.com instead, as the hotel claimed they were no longer involved. When I contacted Booking.com, they explained that they require written confirmation from the property before they can process the refund. Booking.com also advised me to contact the hotel again, which I did. At this point, I honestly do not understand why I have to keep chasing this issue back and forth. I have already paid in full and followed exactly what the hotel instructed me to do. Yet I am the one having to repeatedly contact both the hotel and Booking.com just to resolve a refund that was promised. It has now been three weeks, and recently the hotel has barely responded to my messages at all. The whole experience feels very frustrating and unprofessional. Guests should not be left in this situation after simply following the hotel’s instructions. Unexpected situations like severe weather can happen, and I completely understand that. However, the lack of responsibility, communication, and follow-through from the hotel is extremely disappointing. I hope the hotel will take responsibility and resolve this matter properly.

Writing this review after visiting in December for drinks to see the place gone to Pot Great to see the lovely Amy but Elizabeth had gone🥲 We stayed with 4 couples in summer of 25 and the service from the staff was amazing Amy always smiling , Elizabeth infectious love of the place and service of the customers. These girls were amazing Roll on to December 25 Rude , scruffy and unhelpful Elizabeth lit up the hotel such a shame she’s not now greeting your guests and making sure everyone is having an amazing stay 🥲

Le Refuge de Montenvers is undeniably beautiful. The decor is refined, warm, and thoughtfully designed—exactly what you’d hope for in a high-mountain refuge with a touch of elegance. And the view? Absolutely insane. Overlooking the Mer de Glace and the surrounding peaks, it’s the kind of panorama that stops you in your tracks and makes the journey feel completely worth it. That said, the location has unfortunately become far too touristy. The area around Montenvers now feels overrun with selfie sticks, TikTok stands, and even drones. Many people seem to come up solely to snap a photo and leave, which creates massive crowds and insane lines—especially when trying to get back down on the train. This takes away from the magic and serenity you’d expect from such a spectacular alpine setting. The restaurant experience was mixed. The food itself was great—well prepared and satisfying. However, the service seriously detracted from the experience. Two waiters were very rude. One of them outright refused to give us a table for lunch because we didn’t have a reservation. We were not informed that hotel guests were required to make a lunch reservation, and at the time, the restaurant was clearly not full. The attitude was condescending and unnecessary. Thankfully, another staff member—much kinder and more professional—stepped in and gave us a table. Overall, Le Refuge de Montenvers is stunning and memorable for its design and views, but the overwhelming tourism and inconsistent service prevent it from being the exceptional experience it could (and should) be.

Very disappointing. The location may be nice, but it’s a nightmare to get there, but apart from that they charge you like a luxury hotel for what is basically a dump. The shower was literally dirty, there was no shampoo or hair dryer, and overall the room felt very cheap. The hotel wasn’t heated; at the restaurant we had to sit with blankets and it was still cold. The food was mediocre, and we ended up with diarrhea afterward.

The most special accommodation I have ever stayed at. The staff were so lovely and helpful, and went above and beyond to make sure our stay was super special. Food was spectacular. The accomodation itself is beautifully restored and in keeping with the landscape. It felt like a dream the entire stay. Can’t wait to return.

Absolutely magical stay at Hotel Montenvers. The experience was made truly unforgettable thanks to the incredible manager, who went above and beyond to make us feel completely at home. His warmth and attentiveness set the tone for the whole visit, nothing was too much trouble. One of the standout moments was how they kindly prepared a raw meal for my dog, which was so thoughtful and appreciated. The setting is beyond breathtaking. There’s nothing quite like waking up to sunrise over the glacier and towering peaks. With the train not running until later in the morning, we had a rare moment of total tranquility to take in the views before any crowds arrived. A stunning and peaceful escape with genuinely exceptional hospitality. Highly recommend.

We really enjoyed our stay, such peaceful and magical place. Nothing better to recharge one's batteries. The evening was spectacular, eating and hearing the big waterfalls, one could stare at the mountains and the glacier for days. I can only try to imagine what it would have looked like in the early part of the 20th century. The refuge is definitely a special place. We will be back again!