Richard M.
Yelp
Music is often way too loud for the few people in there, Long wait times for food, and the service is horrible
I've been here several times, a lot of the time this was a first stop for me the night. I tried to like this place. They have cool retro games (arcade and video games). They have dart boards. From the few food items I've tried they were really good.
I would even go out of my way to tip the bartender a lot more than needed just to kind of establish a relationship with them..
The bar tender , who I thought was unhappy and hating life just based on his demeanor, made a good drink. So I over tipped him and went back to the darts.
It was a decently busy night and he came out from behind the bar just to thank me and shake my hand.
Even though it took us around 40 minutes (no joke) or an order of fries. thought to myself he was just maybe having one of those nights and overall is a good guy. I'm coming back!
At the same time, we were at the dartboard and not the bar... so out of all my visits it's never very clear if there's a server handling specific section. I see a lot of staff running around, but it's unclear as to what they are doing.
Therefore during the rest of our visit it was very easy to notice a decline in what little service we did have and the desire to go back.
As I mentioned before it took 40 minutes to get a side of fries, that was all we ordered. They were super delicious, but still not worth the wait.
Another night we stop there first to get some food and drinks. After waiting a while server came over and frantically introduced himself and explained that they are busy the orders may take a while, which is common during the time (post quarantine) so we were cool with that. However I told him right then and there we know what kind of food we want and what we want to drink and if we could give him the order he said he just wanted to drink order for now.
We gave him our drink order, waited a long time, when he returned he asked if we were ready to cash out, we explain that we didn't even receive our drinks yet. He disappeared for a long while, finally returned with our drinks, and then immediately as we were ready to cash out. I reminded him that we are looking to order some food and he said he would be right back to take our food orders, he didn't return for sometime.
When he did return yes we are ready to cash out, I said no we were ready to order some food and another round of drinks.
We got our orders in he disappeared for a while came back with our drinks after a while, and again asked us if we are ready to cash out so I said yeah. He then quickly returned with our bill...
The drinks were on the tab, but the food wasn't. So I shrugged my shoulders paid the tab and we took our time finishing our drinks. As we were about to leave, I'm lady came by asking all the nearby tables if they had ordered chicken tenders and fries. That was what I ordered over an hour and a half ago. I didn't say anything, because I thought there was no way it could be mine, and then our server returned to our table with that food and apologize for the delay.
Shockingly the food was so hot, of course we ate it because the food is good, but I didn't bother bringing it up that it wasn't on the tab, and I didn't feel bad for that.
I believe the service name was Brandon or Andrew but we returned again a few weeks later and he wasn't anywhere to be seen. So he must've found his calling in the snail racing profession..
We returned a few times after that night, our most recent visit , we entered, found a table sat down and waited over a half an hour and received no service.
There was a nearby server leaning on a railing and chatting with the bartender. Multiple times they made eye contact with us but never once directed us that we had to go somewhere else for service or if the server would be with us anytime in that century. The bar was not busy, and the music as normal with super loud which was usual.
I'm my opinion, given the hard times restaurant owners are experiencing. This place didn't seem to try very hard or maybe the owners are trying too hard and hiring the wrong people?
Regardless that was it for us. Sorry.