Uldana A.
Google
We visited REIF and unfortunately left disappointed, not only with the food but mainly with the level of service and the lack of follow-up from the restaurant.
We ordered sushi, a sandwich, and a salad.
The rice in the sushi was overcooked, and the meat in the sandwich was overdone. The salad was the only dish without any issues, although it is a fairly simple dish. Overall, the meal did not meet expectations.
Even at the ordering stage, there was a noticeable lack of attention. We were ready to place our order and had to look around for some time to get the attention of a waiter. The restaurant was not busy, and there seemed to be enough staff on the floor, so it was unclear why this happened.
We deliberately chose not to leave a negative review immediately and instead shared our feedback directly with the waiter, expecting at least some form of interaction from the restaurant — a comment, an explanation, or an apology. Unfortunately, there was no response at all. Being ignored was more disappointing than the issues with the food itself.
For a restaurant with such a reputation and recognition associated with Michelin guides, this approach to guest experience was unexpected. Mistakes in the kitchen can happen, but how a restaurant responds to feedback is what truly defines the level of service.
I hope the management takes this feedback seriously and pays attention not only to food quality but also to service and communication with guests.