Natalia Rabin
Google
Room (superior suite) - I was looking forward to the view, because the photos were showing rolling hills and greenery. Its true if you look out of the window while sitting on the floor (that is the only position you wouldn't see the road). When you are standing, you see the road. And you hear the cars zooming by. Big balcony had a table , but no refrigerator in the room.
Service - felt like we were inconvenience rather than guests. We asked for wine glasses to the room , but were told it will be an extra charge. And if we needed the plates, we would also be charged (that is what we were told).
Location - in the middle of nowhere. Nothing is accessible by feet. It would have been fine, if the hotel would have some reasonable services and welcoming attitude. For example, - wine glasses in the room, small fridge in the room or unobstructed access the the fridge in another area (we had similar situation in hotel in Burgundy where the host provided access to the fridge in a common area for guests, so they can keep wine or cheeses). In Almaranto, they agreed to place our cheeses to their kitchen professional fridge to which we did not have any access, and we supposed to ask the hotel worker to bring it to us before 7pm. This was restrictive and not convenient.
In addition, I had a medical emergency while staying there, and we had to leave several days earlier (we changed the fright as I had to have surgery as soon as possible). I left a note in the room explaying that I have an emergency, and we have to leave. I asked them to consider returning at least part of the money we paid for full stay. Not only they did not return anything, they completely ignored us. We checked email thinking we missed the communication , but no, - the only email we got was the automatic email (the one they automatically send AFTER the the SCHEDULED "check out" time). I think it speaks to how attentive they are.