Relaxhotel Pip Margraff

All in all was a very good experience. Everything very clean and good facilities. But the fact that during dinner i had not one but two broken glasses (one was already in the table for water the other one was served with my beer) and not the waitress nor the receptionist at the end of our stay said anything, not even sorry for the inconvenience or at least a treat for the fact that i had two broken glasses,for me as a customer is unacceptable. You can't call yourself a good hotel/restaurant if you don't notice this details and even if you didn't notice, at least make up for it. Last but not least during the breakfast EVERYONE got a "good morning" and "whould you like a coffee", except me and my partner.Which i think is also unacceptable for a good service hotel/restaurant. 340€ in total with a good and clean environment but no manners. basically they care only to get paid when they ask you if everything was ok(totally mechanical question) and they don't really care if you had a good stay.

The room and hotel in general were clean and well-maintained. Especially the spa, saunas and wellness area must be rather new or at least well refurbished, we enjoyed a lot of our time in these facilities. We stayed in room number 1, otherwise charming, but it’s situated right on top of the kitchen. So in early morning you will need ear plugs otherwise the dishwasher and cooking will wake up and keep you up. The room door and window are very good insulated for noice from outdoors or the corridor. Lack of fresh air in the room was however a slight problem, in the morning the air was really thick (during the summer you can of course keep the window open more easily or use the air conditioning which was now disabled). We had a four course meal in the restaurant on both evenings, portions were tasty and big. Only table available for us was a big round one near the restaurant entrance and waiters “hang around” area. It was rather uncomfortable, unfortunately a change was not possible, even though we saw new-comers getting a romantic window table on the second evening.

What a great hotel! Awesome new luxurious Spa, very good food, clean, details on point. We had an amazing night here after 2 full days of hiking. We will be back!

A two day relax trip to this Hotel and it was a great stay, beautiful surroundings an quiet. Great staff helpful and willing to accommodate. Nice to relax in the pool and sauna accommodations. so overall very nice two days.

This hotel is at a very noisy road. Also in the middle of the night trucks started making a lot of noise. When i confronted the owner with this, she told me that the website was mentioning they are a city hotel. In a hotel i want to sleep so that should be possible. When i told them i wanted to leave they still charged me for the night i was not going to use. So customer service and understanding are not available. Only looking to get the money in.

We are on a 9 day cycle trip through five countries so we have seen our fair share of hotels and this one tops our list. Well located in St. Vith. We had a beautiful corner room. Took a refreshing dip in the pool and checked out the infrared sauna and steam "capsules". The breakfast buffet was excellent. Highly recommend this hotel.

We enjoyed our stay and the facilities provided. The staff was very kind and made an effort to speak in our native language (dutch) however they speak English, German and French aswell. The spa had enough to offer to completely relax and the pool experience was great. The environment is really quiet and an ideal place to relax and relieve some stress. There is parking next to the hotel however this is time limited but an unlimited parking opportunity is just a few minutes walk away. Lastly, I would like to compliment the hotel staff for the breakfast provided this was absolutely subliminal. I definitely recommend this place.

Hotel overall seemed nice, but was assigned Room 30 which is at street level (with no air conditioning - so obviously requires windows open in Summer) and situated next to the hotel’s loading dock. Loading and unloading of food and drink from vendors started before 8am. Upon check out was asked of any issues, mentioned the issues listed above, and received a shrug of shoulders from the front desk staff, whom clearly didn’t care. Had we been informed at check in of possible issues with room (and possibly given earplugs or a complimentary drink with explanation of location of room) would have gone a long way in understanding.