Remota Patagonia Lodge

We had an amazing experience here! This hotel is perfect for relaxation and soaking in the Patagonian atmosphere. Above all is the excellent staff! We forgot our money and documents in the room’s safe and the staff made above and beyond to send it to us on time in our next destination. Thanks a lot to Carmen Berrios who handled the whole thing from top to bottom! And also the housekeeping department for keeping the money and being awesome ❤️🙏🏻

Overall a good experience. We opted for the all inclusive package which i am not sure i would do again. Lunch/dinner menu remained same all 4 days we were there. Bath tub was very hard to get in and out of. Otherwise rooms were nice and spacious. Location was reasonable to get to national park and great proximity to airport. Had great experience with guides used by the resort.

We stayed 3 nights at this hotel. Overall, it was an enjoyable experience but feel it could be bettered. Not having internet access in the bedroom (when we wanted to keep in touch with family) was a downside for us. NoTV in the bedroom was not an issue but it would have been nice to have a comfortable chair with a suitable light for reading in the room. Lighting in the bathroom also could be improved. A covered walkway from the spa to the main area of the hotel is a must to make it accessible for all. Food and general service at the hotel was good.

very pretty but not very practical. Extremely disappointed and overall not impressed. Restaurant was unavailable!! as the clue is in the name, the 'remoteness' of this hotel means you have to drive into town to get dinner. Staff were verging on rude in explaining this and generally not terribly helpful. Little things as well like no robes to go access the pool, the pool was not open until 10:00am and therefore the sauna and hot tub were not hot! As this was booked as a post trek treat, limited access to the sauna was also very disappointing. A single seat in the room clearly designed for 2 people (and an uncomfortable wooden cube at that). etc. wifi only in public areas - which were indeed quite comfortable. The breakfast was nice. But overall this was poor value for money.

I stayed at the Hotel Remota for several days before and after a trip to Torres del Paine National Park. The Hotel is located on a fjord that eventually feeds out to the Pacific Ocean and is roughly one mile from downtown Puerto Natales. The location at the top of a hill overlooking the fjord is perfect for viewing sunsets and looking north at mountains toward the Park. The room was comfortable although the lighting in the bathroom was a bit dim. The shower is a bathtub/shower combination so anyone having difficulty stepping over the edge of the tub would need to be careful. The fact that wi-fi is only available in the public areas of the hotel is a minor inconvenience. There are no TV's in the room. Since I was there to go hiking and take tours of glaciers there lack of TV was not really an issue. I enjoyed the restaurant but keep in mind that the Hotel does not have a snack bar, if you need food during hours the restaurant is not open you'll need to head into town (there was actually a restaurant within a couple hundred yards of the hotel). Taxi rates for running into town were pretty reasonable but you needed to build in at least ten minutes for a taxi to get to the Hotel.

An Experience That Left Much to Be Desired||We fell into a trap by choosing this hotel. At first glance, the magnificent view and harmonious architecture with nature are impressive. However, this exterior beauty hides a series of shortcomings that make the stay frustrating.||The hotel's distance from the city is a significant drawback. The transfer service, besides being charged at exorbitant prices, is operated by rude drivers, turning a simple trip into a true discomfort. Since this is a transfer offered by the hotel (albeit for a fee), one would expect the driver to have at least some information about the hotel, such as meal times. However, not only did he not know the schedules, but he also responded in a rude manner, which is unacceptable.||The tours offered are also scandalously overpriced, costing nearly double what is available in the city, leaving us feeling exploited.||The service at the reception is, at best, disappointing. The impression is that the staff are there merely out of obligation, with a blasé attitude suggesting they are doing us a favor by assisting us. This lack of cordiality is disheartening and does not align with what one expects from an establishment of this caliber.||Additionally, the absence of porters and an elevator is a significant oversight for guests, especially those with mobility issues or heavy luggage. The hotel structure, which could be a positive differentiator, ends up becoming a hindrance.||While the lunch and dinner menu is of good quality and reasonably priced, the lack of options for those who do not wish for a full meal or alcoholic beverages is an unacceptable limitation. Furthermore, the hotel claims to provide 24-hour service, but this information is misleading. The hours are strict: lunch is served from 12:30 PM to 2:30 PM, and when we arrived at 2:00 PM after a five-hour journey, there was nothing to eat. Snacks are served only from 3:30 PM to 5:30 PM, and dinner occurs from 7:30 PM to 9:30 PM. The breakfast, equally limited, is served from 6:30 AM to 9:30 AM. Even after explaining that we hadn’t eaten since 5 AM, no exceptions were made.||Lastly, the internet connection is only reasonable, further compromising the experience for those who need to stay connected.||In summary, this hotel has potential, but the lack of attention to detail and disregard for guest comfort make it a difficult choice to recommend. The beauty of the location does not compensate for the numerous failures in the services provided. An experience that, instead of relaxing, left a bitter taste. For the price charged per night, there are much better and more interesting options available. I do not recommend this hotel!

Remota is a tremendous place to lodge while visiting Patagonia/ Antartica. The staff are very kind and make you feel at home. They attend to all your needs with complete detail. The food is excellent and they have great wine selection. Kitchen staffs Catalina and Akim were very personable with meal requirements. Dante at the reception was very helpful with efforts to secure a lost hand baggage. The excursion packages through Remota offer a friendly and knowledgeable guides who also care about your safety. Remota Manager Ms. Carmen went out of the way and surprised us in preparing Indian dinner for our group which was uniformly declared delicious by the entire group . One of the dishes was prepared by Carmen's boy-friend Nicholas who we had a chance to meet as well. Over all on behalf of our Pittsburgh group of 11 we have no hesitation in giving Remota and its staff an A + rating for their dedication and services despite their busy season . I am sure future residents will receive the same hospitality .

Interesting architecture where function slightly outperforms design. Staff are friendly, efficient and the overall experience positive. The views are lovely and the option for half-pension (Breakfast + lunch or dinner) is ideal as day tours, activities are long, sometimes strenuous and a day off at the hotel or town center quite welcome. The menu is diverse, the food well prepared and house wines acceptable. Downside: Poor lighting and the Shower/Tub combination is frankly unsafe. Ventilation is lacking in the common areas during summer months.