Renaissance Dallas Hotel

I stayed at the Renaissance Dallas Hotel for a business trip and had a great experience from start to finish. The hotel is spotless, modern, and really well kept. Big kudos to Karina and Valerie at the front desk for helping me in a pinch! They set the tone right away with their professionalism, great attitude, and genuine willingness to help!|Throughout my stay, everyone I interacted with around the hotel carried that same level of service. You can tell the staff here takes pride in making guests feel welcome and taken care of. The whole property has a clean, polished feel and the kind of energy that makes business travel a lot easier.|I’ll definitely be staying here again next time I’m in Dallas.

Visited here for 2 night on business in October 2025. I am currently Bonvoy Gold. ||Positives:||-Relatively convenient to DFW (and Love Field). Maybe a 20 minute Uber to/from DFW. Also very close to a major highway.|-Lobby area was incredibly clean and smelled fresh. |-Front desk clerk (Zachary) was friendly and provided me with some local information about areas for a morning run (a nearby running path). He also had a water bottle for me after a morning run. |-Lobby restaurant (Asador?) was excellent for breakfast. It was just a simple buffet, but everything tasted really good. Service was also very good. Also ate her for dinner on my 2nd night, and again, the food and service were both excellent.|-Hotel fitness center was spacious and well equipped. I especially liked their chilled menthol washcloths. |-Bed and pillows were both comfortable. ||Negatives:|-No Bonvoy recognition at check-in and no upgrade. Not the end of the world honestly, but it’s nice when it happens.|-5th floor room (1 King) was small. Bathroom vanity was small and had NO counter space. No room for personal toiletries.|-Room TV (a ‘smart’ TV) didn’t work. Every channel was scrambled and the ‘smart’ streaming features also did not work. While I don’t normally watch TV in hotel rooms, it was during MLB playoffs and I wanted to watch at night in my room.|-The bathroom toiletries….they had Aveda (rosemary mint) hair products but some random ‘Kevin Murphy’ soap/body wash. The aveda prducts smell fantastic but the soap and body wash were horrible; very perfume-y. Renaissance hotels should just stick with Aveda. This made it look like the hotel was not paying attention to smaller details that make a positive guest experience. 1st world problem I know, but there is a level of expectation and the attention to detail was lacking.|-While the fitness center was nice, it was on the top floor requiring walking 2 flights of stairs. It was also connected to the pool. Pool looked nice, but it was always so crowded that you couldn’t really swim and also unsupervised kids. Also, the water dispenser in the fitness center dispensed warm water. Not good when working out.|-Hotel is convenient to local airports, but it also feels like it’s located in an abandoned warehouse parking lot. The area around the hotel was just kinda desolate. Hard to describe.|-Hotel was hosting the OK football team ahead of the weekend game vs Texas. Because of this, the hotel was mobbed causing long elevator wait times and also VERY crowded lobby area filled with fans and autograph seekers. |-Lobby coffee shop….on day one, the gentleman working the counter did a nice job of getting me something to drink (iced tea) and had to go back into the kitchen to get it. On the 2nd morning, I ordered the same thing, and his response was ‘sorry, we don’t have any’ without ever checking in the kitchen (and they certainly had it). That inconsistent experience detracted from the quality of my stay. |-The toilet/tub/shower room was large but….still using a shower curtain? Come on, everyone knows a glass enclosed shower is the reasonable expectation now. Also, the ceiling in that room leaked. Every 30 minutes or so, water would treat down from the ceiling above the tub and make a wet mess on the floor. It was always like this. The water was coming from a large metal plate in the ceiling above the tub. My guess is there was previously a repaired leak that they then covered with the metal plate….but the leak was still happening. I have included pictures. ||Aside from the restaurant, the hotel was just meh. There are certainly better hotels in the Dallas area that also provide a good guest experience. This hotel needs some TLC and attention to detail.

Nice and convenient to Love Field where we were doing a Aviation Display for a small conference.||Good upgrade to a suite, roomy, comfy, bedroom and nice sized bathroom, with a living room and a nice sized table.||Nice valet parking where the guys always took care of our rental.|Paul and Vincent was always there in a timely matter for our car.||The roof top pool very good, nice condition, water was not cold, clean and even tho you couldn't see the sky line due to the high walls, it was very sunny and relaxing. Plenty of lounge chairs to choose from and towels. Only negative item was there was no guests elevator. You have to notify the front desk and meet security on your floor and they will escort you thru to the gym floor and then you're on your own. It is a service type elevator that goes to the pool top area. If you get off the 30th floor then you have to climb up the metal stairs to the pool deck. We figured it out!!!||Overall, nice stay, comfy rooms, nice staff, nice lobby bar and restaurant where we didn't eat at. We did the lounge on the 27th floor, where there was a very nice breakfast where you can start the day!!!||Enjoy your stay!!!

Check-in was excellent. The front desk staff member was extremely nice and helpful, even through the app. Unfortunately, the experience went downhill after that. The hotel room was not very clean. The floors had visible spots as if they hadn’t been mopped, and there was hair left in the shower when we arrived. At dinner, the food itself was good, but the service was extremely slow. It took 30 minutes just to get drinks, and we hadn’t even placed our dinner order at that point. The restaurant was nearly empty, so there wasn’t a clear reason for the delay. The next morning, I ordered room service through the app. It gave an estimated wait time of 30 minutes, but nothing ever arrived. When I called, I was told that the order never printed a ticket, and they wouldn’t have known unless I followed up. After the call, it took another 20 minutes for our food to arrive, nearly an hour total. On top of that, housekeeping disrupted our morning repeatedly. At 9:00 a.m., they knocked. We said we were still inside. At 9:15, they knocked again. At 9:30, they used their key and walked in without knocking, even though we had already told them we were in the room. Then at 10:00, they knocked again. Checkout isn’t until 11:00, so being disturbed four times in one morning was completely unacceptable. To make matters worse, the self-park pay station was broken. Guests have to ask valet staff to meet them at the exit and process payment on a device before being allowed to leave, which is very inconvenient. Overall, this stay was awful. While the front desk and food quality were positives, the lack of cleanliness, poor service, disorganized room service, repeated housekeeping interruptions, and parking issues made the experience miserable. I would not stay here again.

The staff was super friendly and helpful. From the front desk to the restaurant and the valets, everyone made me feel like I was a special guest. Shout out to Grace, one of the valets who even remembered our group from the year before. What a lovely person. Definitely recommend you stay here.

Staff, rooms, and service was all great. Location is weird and not near anything walkable unless you’re okay walking 1+ miles. Most food options are delivery. Fedex is not onsite. Pool is nicely secluded on top floor with a hot tub right next to the fitness center.

Here's a summary of the hotel review: - Convenience Store: Located on the right side of the hotel for late-night snacks, offering fruit cups, water, chips, and soft drinks. A fruit cup cost $6, but the total for a fruit cup, small water bottle, and chips was $19.45, which raised concerns about pricing. - Price Inquiry: A small bottle of water was found to be more expensive than similar options outside the hotel. - Checkout Experience: Checkout time is at 11 AM, but housekeeping staff began knocking at 9 AM and entered the room with a key, raising concerns about professionalism. - Cleanliness: The hotel's entrance was noted to be unclean and poorly maintained during the night. - Staff: Night and morning staff were described as extremely friendly. Recommendation: The hotel staff should enhance cleanliness and professionalism in housekeeping, while also reviewing pricing for items in the convenience store.

After many times staying here for business multiple times a year for the last 5 years, we were blindsided by an emai that they moved our hotel stay to a completely different hotel 16 minutes away without our consent and never called to let us know. It’s absolute unacceptable.|| When we politely came to speak to someone about our situation, Wesley dismissed us and acted like it was of no concern, no sympathy, could care less and was incredibly unprofessional. When we asked him his name he acted all high and mighty and said “you know what it is.” You would think that they would have handled the situation better and with compassion especially since it was their issue and not our mistake. On top of the unfortunate situation he never gave us a clear reason for the change except that it was overbooking. ||Jordan, the front desk manager, handled the situation with care but unfortunately we were still left with no hotel room close by or of equal property amenities. We are Marriott Bonvoy members and have never been treated this way.