quite-opinionated
Google
Unfortunately, this did not meet my expectations for a four-star hotel. We booked two rooms, and both had a strong smell of mold or mildew coming from the bathrooms. The cleanliness was far below expectations — the carpets clearly hadn’t been vacuumed properly, with visible food remnants and a thick layer of dust between the beds and nightstands. We even found Cheetos crumbs left behind from previous guests. In one of the rooms, turning on the heat released a burning dust smell, and both rooms felt quite cramped.||That said, there were some positives. Valet service was excellent — very attentive and courteous. The Dust Cutter restaurant was a highlight with delicious food and friendly, attentive staff. The art in the lobby was beautiful, and having a Starbucks on-site was a convenient bonus. The location is also great, just a short walk to both Footprint Center and Chase Field.||One issue: at check-in, I was told I had a $25 restaurant credit per room per day, but this was never applied to my bill. I didn't notice until after checkout, and by then it was too late to resolve.||Overall, while some aspects of the hotel were impressive, the room conditions and misleading information at check-in made this a disappointing stay.
