Renaissance Phoenix Downtown Hotel

This hotel was clean and very nice. The lobby bar is great with excellent service. The concierge lounge was open 7 days per week with great options. The staff was very courteous and friendly. The only disappointment was the rooftop pool. There’s no food or drink service and it’s very outdated versus the rest of the hotel. Overall, a great stay!

I attended a conference here recently. This hotel's best assets are the staff - just wonderful! Ken at the front desk was especially helpful, along with a couple of other ladies (didn't get their names)! Our room was clean and comfortable, however, the bathroom needs work. Whenever we took a shower water leaked out onto the floor. Fortunately, the housekeeping staff was amazing and helped us to keep plenty of large towels in our room to soak up all of the water. Very poor shower design. I heard other conference attendees say their bathroom had the exact same problem. The bed was very comfortable, and it was really nice to have a fridge that maintained an ice cold temp. The very large TV was also a plus. We made good use of the swimming pool - it's not large, but it was clean and especially nice to go to at night. There are a lot of good restaurants within close walking distance in all price ranges, as well as a grocery store. Chase Field is also a super easy 10 minute walk.

We came to Phoenix and stayed for a week. What a beautiful and pleasant day! The hotel is beautiful! Location is perfect to get to anywhere under 20 mins. The rooms were clean and spacious. What we really loved was the food!! We took advantage of the credit we get as Marriott Bonvoy Platinum and looooved the hummus and the wings! Everything we tried was very tasty! The service was excellent too! The lounge was sooo beautiful! We totally loved our stay! Will definitely pick this place again if we come to Phoenix.

Stayed here for a work conference, this would be a good choice of hotel for business or a vacation stay. The front desk staff was super friendly and the rooms were good. The restaurant/bar in the lobby was very good as well.

My room is literally amazing. The service was impeccable. I will definitely be back. The gym is pretty big for hotel standards. The pool was nice, except don’t expect to see the sun hit it in October. I sat in the courtyard to catch some rays. Service 10/10.

We had an outstanding stay at the Renaissance in Phoenix. The customer service was truly above and beyond from start to finish. Patrick Howard, the head of security and a fellow Texan, personally gave us a tour of the property, which was such a thoughtful touch. He even sent a kind handwritten note and a welcome gift to our room—gestures that made us feel genuinely cared for and appreciated as guests. Experiences like that are rare and memorable. The property itself is beautiful. The lobby is elegant and inviting, the restaurant was very enjoyable, and the Starbucks on-site was a convenient bonus. We also loved discovering the speakeasy in the basement—it’s a unique and fun feature that added extra character to our stay. The location is also ideal, with plenty of restaurants nearby, and the service throughout the hotel—including the valet—was impeccable. Overall, the combination of excellent service, a gorgeous property, and thoughtful details made this one of our favorite Marriott stays. We would absolutely stay here again, no questions asked.

This hotel is directly next to a building being built and construction happens all night long because of the heat. No one warned me. At least a heads up would have been nice so I could get east plugs. I got maybe 3 hours of sleep. The hotel staff didn’t seem to care and were very dismissive. The features in the room are a bit dated for a Renaissance although the dog lamp was cute. Room service comes as bag and paper container. What happened to nice room service?

I stayed here due to another Renaissance (Glendale) cancelling our stay due to a political event and this hotel graciously accepted us. This was a blessing because this hotel was A+ and the staff were very friendly and the property was very clean with several restaurants you can walk to.||The club lounge is open everyday even on weekends which is a huge plus! There is a restaurant on site as well which we had breakfast and dinner, food was good. ||The valet was also great, just had to text them to bring your car.||I would definitely recommend and stay here again in the future.