Meghan Thomas
Google
UPDATE—the manager reached out and apologized and refunded me for my order that day! Was so nice to see that they care about their customer’s experience and took the time to make it right.
This location open fairly recently, about 2 months ago so I try to give it some grace. I work nearby so it was a pleasant surprise to have another option, as it is very limited in this area of the seaport!
Pros: Great sandwiches, breakfast and lunch options, lots of vegetarian and even vegan options(hello impossible sausage and tofu cream cheese!!) reasonable prices (food only, I think their drinks are outrageously priced even more than flour bakery at the IDB down the street) cute inside if you want to hang out/work.
Cons: Kind of odd area to access, although there is parking in the back near Pete's. Service can be veryyyyy slow, even when hardly anyone is in there. Like 15+ min--I think they have a kitchen in the back but most of the food is prepared behind the counter and they have one toaster. Not all the people that work there are friendly.... specifically one girl who hardly responds to a greeting.
My most recent experience wasn't that great and this is after visiting about 6-7 times now. I ordered online on toast tab to pick up as I know now they take a while to prepare things and you can't call in. Walked over 20 min later. Said good morning and informed them I ordered online. I was promptly given my order. I took one sip of my drink and knew something was wrong. Turns out I ordered the wrong thing in my haste of ordering online. I wanted a plain cold brew coffee, I selected the malted cold crew coffee by mistake. I realized this and asked the young man working there if he could swap it out for just the plain one nothing else, he agreed and then went to charge me! $4.35 when the one I originally ordered was $5. I was so confused, I figured that was an easy and simple customer service fix/swap but he said because I ordered it online I had to pay for a new coffee??? I try to support these small biz's but even Dunks or Starbucks would have amended that request easily. It was simple too, not like a crafted foamed hot drink......just a cup of ice and coffee without the weird malt syrup. I was so shocked and annoyed. Breakfast sandwich was great as always but ended up throwing away the nasty coffee.