Residence Inn by Marriott Austin Downtown/Convention Center

Great hotel with kitchenette that is clean and well stocked. Could use an ice bucket. The free breakfast was probably the best I ever had. I don’t know how they made their scrambled eggs but they were the best ever.

My experience was exceptional. We were greeted promptly every time we entered the hotel and were met with an array of luxury items and amenities in and out of our hotel room. The complementary breakfast had choices from healthy fruit to Indulgent pastries. I was never disappointed throughout my multi night stay. The beds are comfortable and the bathrooms are spacious. The view was beautiful and we will be returning again.

Great location. My initial impression was that a 4pm check-in seems quite late. I overlooked that when Ladyfair upgraded us to a suite with two bedrooms and two bathrooms. (I am a Marriott Bonvoy member-maybe that helped.) Ladyfair was professional, generous and kind. She was simply wonderful and Residence Inn Downtown Austin is lucky to have her; especially compared to the desk clerk i spoke with earlier in the day: she was no help at all. The rooms could use an upgrade especially the bathrooms. Bathrooms and kitchenette are quite dated.

So far our stay has been great. We added valet onto our room service and they were fast and friendly. Upon check-in, Jazzie was the attendant at the desk. She immediately greeted us with a smile and informed us of all the hotel amenities. I had to questions about a Marriott gift card that I keep forgetting to used and she said explained exactly how I could apply it to my stay. The rooms were really nice and clean, as well we were on the highest floor. Our flight came in early and they worked hard to get us in a room with early check-in. This is why I’m a big fan of Residence Inn and an even bigger fan of the Marriott brand. It’s the only brand I stay in.

This is our third time staying at the Residence Inn in downtown Austin. We are thankful to all the staff because it takes an army to maintain a hotel and run it efficiently. Every single stay has been consistently identical. The rooms are impeccably clean, everything works, the hallways are clean and the high volume breakfast bar area runs like a Michelin restaurant. The staff at the restaurant are courteous, professional and they are very well trained. The tables, floors, the buffet area are spotless and the food never runs out. Thank you to Lizette, Gretel, Carman and Frida. One last thing, checking in. We had a long travel day and we were tired. We were checked in by Ms. Reagan. She was extremely pleasant, professional and a good listener. She provided us with all the lay of the land. An additional thank you Pauline and Lady Sarah at the front desk. All the necessary information on breakfast, gym, elevator location, etc The check in, is the first step in your hotel experience. Thank you Ms. Reagan for your smile and willingness to help.

First time in Austin and I had an AMAZING trip because of the Residence Inn staff and the hotel’s location. Specifically, would like to spotlight and thank Oly and Lady Faye for their warm welcome and assistance during my trip. I checked in at midnight after a ride with a rude Lyft driver, and Oly and Lady Faye turned my night around and set a new tone for my trip. The two pair their professionalism with big smiles and genuine conversations. They made great efforts to be personable and treated me so kindly that it was like coming home to a close friend after a day out and about. Couldn’t get a better front desk crew! Jazzie was also very nice. Location is great, rooms were perfect, and breakfast was something I looked forward to every morning. I am trying to convince my family to come with me to Austin later in the year so they can meet the lovely staff and enjoy a similar experience.

We walked in during rush hour check in and Ladyfair greeted us with such warmth and welcoming, despite the line forming behind us. She even upgraded our room without additional charge! Ladyfair is an absolute gem to the hospitality world and Marriott is so lucky to have her on their team! Our room was cool, not stuffy, clean and so comfortable!

I had such a warm and memorable stay here, mainly thanks to Ladyfair at the front desk. From the very first greeting, she was incredibly kind, attentive, and genuinely caring. She didn’t just do her job, she truly paid attention to how I was feeling, both physically and emotionally, after a long flight. She quickly helped me with everything I needed, responded immediately to any questions, and even arranged a quiet room for me. She also kindly offered bottled water and meal vouchers, which meant a lot after such a tiring journey. This was my very first stop in the U.S., and the level of service here instantly made me feel welcomed and at ease. It honestly wiped away so much of my travel fatigue. Highly recommend this hotel, the service alone makes it special. Huge thanks to Ladyfair for making my stay so comfortable and human.

Why 4 stars? Because it was mostly a good experience for me. --- --- --- I was in Austin for one night for an event that was taking place nearby. Despite it being a work expense, I was hoping to find a place where parking wasn't insanely pricey, just out of principle. But I chose convenience over money saving (sorry, CEO) and paid an other-worldly $70 for the privilege of having my car nearby. One positive note is that the automated valet service was clutch and allowed me to time up texting the number with when I was heading downstairs. I waited maybe 2 minutes once and the next time my car beat me to the spot. The good: -The room is spacious and comes with basically a full kitchen (minus an oven). I didn't really need it, but it was still nice to have. -The AC works great. The room was set to 67 when I walked in and I never had to change it. I like to sleep cold and was able to achieve that goal. -The shower gets hot and there's no issues with water pressure. The not so good: -The aforementioned price to park. -The couch was almost concrete-level hard. -And the bed was too soft for my preferences (cheers to lower back pain). The pillows were also too soft and too small, but again, I know that's a personal preference thing. All in all, it was fine. 4-stars since I wasn't paying for the parking, but 3-stars if I had.

I am really late in writing this, but I just wanted to say that the Residence Inn truly surpassed my expectations. I'm pretty much a Marriott Loyalist, and I've stayed in my fair share of properties. Every single person I intersect with was exceptional. Starting with the understaffed valet guys. There was a new guy starting and wasn't quite sure of all the processes. His shift leader, I think his name was Binghamton(?) sorted things right out, helped New Guy, and got me squared away to check in. At the front desk, I have a question about my reservation - I prepaid my pet fee, but was unable to bring my dogs. Oly checked with her manager who came over asked me what the situation was and quickly took care of things. Oly was so kind about my patience through the whole thing as to give me a 20% discount at their restaurant. Later, my room was freezing cold, despite turning the temp to 78. A maintenance guy came up, at like 9pm, fixed the AC (it took like half an hour) and got my room nice and comfortable. When I woke up, there was a hand-written note slipped under my door apologizing for my room being cold. They included two Starbucks gift cards. This was my second time here, and it will probably be my default hotel when traveling to Austin for either business or pleasure.

Came here for a business trip, and the hotel is nice for your standard Residence Inn. I didn't do any parking, so I can't comment on that, but Ubers were easy to get outside. The hotel is a great location and was walkable to a lot of stuff around downtown. You do get free breakfast if you stay in the Residence Inn side. It is served it in the restaurant. You give them your name and room number, and they let you in. The breakfast was fairly impressive with a wide selection. You can sit at one of the tables or take it to your room. Pool and gym weren't too bad. They were nice to use since it was a little hot outside when I visited. Rooms are pretty much what to expect at a Residence Inn. Lots of room to spread out, a large fridge, and a nice table. Our view wasn't anything exciting. If you need the location, this is a solid place to stay. But if you have a car and don't need to be downtown, you could consider looking elsewhere.

First review for first review of 2025! Stayed here 4/5th January while attending a tournament at ACC. Location was perfect. We stayed in a king room with a pullout bed. It was pretty comfortable but the bathroom was tight. It had a full kitchen, which would be nice for guests staying longer. Breakfast was better than the usual hotel breakfast. I have to say it's the best I have had so far. The front desk people were always friendly and very helpful. The Residence Inn currently shares an entrance and check-in desks with the Courtyard, so be aware of that. Lots of restaurants and bars in the area plus it's just a 5min walk to the convention center. If there is something I don't like about this hotel, it's how expensive their valet parking is(which is normal in the area) and how tight their courtyard/driveway is.

THE COURTYARD MARRIOTT AND RESIDENCE INN ARE CONNECTED... This was not a good experience. The day I arrived at 12:30 pm in the afternoon, they said there were no rooms, yet individuals kept checking in. Once it was sorted and I was in my room - I went to take a shower (I was on the 9th floor for reference) - it took 7 minutes to get to cold to luke warm water... ultimately, I took a very cold shower and hopped off to work. I skipped the breakfast the next day and made my way to a different hotel for the remainder of my stay. (Which was amazing!)

I last time I stayed at this Residence Inn was 2012. At that time, I remember having a good experience. This time around, it was GREAT. The service is extraordinary. Barbra at the front desk went above and beyond to be sure my friend and I were comfortable and had everything we needed. Any other staff members we encountered in our five day stay were just as wonderful. Breakfast was fantastic, so many options and it never felt overly crowded. We had a one bedroom suite and it was a perfect fit for our needs. The common areas are also great. Comfy seating to do work or have a coffee. Also, everything is in walking distance, we did not need a car. I'll be coming back every October and I won't even bother to look at other hotels in the area. What a fantastic stay! Thank you.

Clean. Conveniently located. Lovely 1BR with a living room. Easy check-in and free breakfast with an attached Starbucks. No complaints

Our stay at the Residence Inn was amazing!! One of the easiest, hassle-free trips i've ever planned! Everything from booking the reservation and check in/check out to any accommodations needed, the staff was amazing! special shout out to Pauline at the front desk, she was amazing, remembered me (even from calls about questions before booking!) and was so so helpful when asking questions and making requests. The room was beautiful and the view was even more beautiful. the only semiiiii negative thing about this reservation is valet is $69 a night, but honestly any downtown city you got to, that can be expected. keep up the great work!

Longstanding hotel in the Austin area, but still looks kept up to date and family modern. Tiny lobby though, so be prepared for not a lot of sitting area. Usually I never have an issue with front desk staff and service. But the front desk here takes the cake in not caring. Drove 3 hours to Austin, the valet is backed up so had to wait 20 minutes to even put the car somewhere to get to the front desk. I stand in the area marked for customers to give the front desk staff (sole female) and currently serving customer privacy. Other customer just walk around once the current ones are finished and the front desk staff just spends the next 10 minutes serving them and completely ignoring me. Not great. And when I brought it up, all she said was "too bad, I'm overworked". Rooms were fine, parking is expensive. At least the property is comfortable. Amenities all worked well. Didn't try the breakfast so couldn't comment but residence inn breakfasts are normally decent. Wanted to like this hotel, but the staff need much more training, or just find friendlier people.

- Room + bathroom: clean, very large. AC worked great. dishes/utensils available in the suites. No robes but I believe you could ask the front desk. Not sure if they're complimentary though - friendly staff - Free breakfast was good; your basic eggs, bacon, fruits, yogurts, French toast set-up. - dining area: large and clean - Starbucks - check-in is a bit confusing at first when you walk in since you check in on the Courtyard "side" not the Residence "side", so the Residence check-in desks will be empty - Gym was clean + there was a nice balcony outside the pool area - Refillable water station in the gym but the water did not taste good so I'd stick with bottled in the lobbys marketplace or from Starbucks - Easy pick up for Ubers - ordered Uber Eats and they delivered straight to the "check-in" lobby

It's nice! You should stay here! This hotel is interconnected with the Courtyard by Marriott Austin Downtown/Convention Center. The entrance, front desk and lobby for the Residence Inn side is currently not in use. So in order to get in, you'll see that you have to go through the Courtyard entrance and check in at their front desk. Right now they are only doing valet parking, so you have to fork up $50/ night if you have a car. I know, that's expensive. However, you can't beat the proximity to all the coffee shops, bars, and restaurants downtown, which is why I love this hotel so much! Our hotel room (815) was pretty clean! Yes, there were the occasional hairs found around the room, but other than that, it was spotless! I really liked how they sanitized the remote and put it in a plastic casing. You could really stay a long time in these rooms! They have everything you need in the kitchen. If you're like me, and you like to boil when you shower, their shower did take about 7 minutes to get really hot. And the bed was super comfortable! I slept like a baby! The hotel has a gym, a small outdoor terrace, and an indoor pool on the second floor. No jacuzzi though. They have a nice seating area on the first floor with an electrical fireplace (that doesn't get hot) and another seating area with a large game of connect four. They offer free breakfast for those checked in under the Residence Inn side, however the Courtyard side will get $12 charged to their room for breakfast if they choose to partake. In my opinion, that breakfast is not worth $12. The coffee tasted like bad tap water, the scrambled eggs were hard, and the waffles were cold and bland. The only thing that was good was the bacon and the orange juice. Just search for a nearby breakfast restaurant or coffee shop and walk there instead.

Stayed here a few days for SXSW, and I had pretty low expectations given how I was treated by the Marriott Courtyard staff last year. I was still willing to give it another shot, as this is a great location to stay during the conference/festival. When I saw that the Residence Inn desk was actually closed and I had to check in on the Marriott side. I was a bit bummed, but it ended up going very smoothly, and I was treated with upmost respect and kindness by every single employee during my stay. The room was spotless! I stayed in a corner queen bed room- it was very cozy, and I actually spent a full day in my room at one point because of the weather. HUGE TV - loved it! Even though I didn't cook, it was great having a kitchen and a full-size refrigerator to keep all of my drinks in. The downstairs renovations on the Residence Inn side are really attractive and comfortable. Their lounge areas have a lot of seating room - definitely a nice place to meet up with friends. Looking forward to another stay in the future!!

We loved our room at the Residence Inn! We had an amazing view of the Austin skyline, great kitchen with a full size refrigerator, tons of space in our room, large tv, updated finishes throughout, and great service from the staff! We loved the complimentary breakfast buffet and there were a lot of choices for our whole family to choose from. My son's favorite was the Texas shaped waffle maker with chocolate pieces sprinkled on top. The gym and pool were under renovation but that didn't bother us since we spent so much time exploring Austin instead. We will definitely return to this hotel for our next visit to Austin. Having the kitchen in the room is perfect for families with kids. We brought lots of drinks and snacks. The courtyard hotel is connected and we did valet our car both nights. The car was brought out fast whenever we needed it. Also, we noticed a few dogs in the hotel so that's a nice option if you want to bring your pup on the trip.

The people here are very friendly and I enjoyed my stay. It was a great central location where every place was easy to get to and I appreciated all the staff answering all my questions in a friendly courteous way, and also all the suggestions. The rooms were smaller than other Residence Inn locations I have been at, however this was in downtown so it made sense. If I need to stay in downtown again, I will choose to stay here again!

Exceptional renovations this year! This place is absolutely beautiful- modern and meets every possible need a traveler could ask for. Gracie DeCastro welcomed me at the front desk checking me in on the Courtyard side (as they both are attached) and walked me to the elevator! Impeccable customer service here every time I stay. What I love about the Residence Inn side this time around- I don't even have enough devices to use all the outlets they provide me both at the working desk that over looks the city and by my bedside. Wish other hotels would do the same. TV's on swivels, plenty of coffee to last my whole 4 day stay. Massive 1 bedroom suite. Starbucks in the lobby- chips and salsa as you walk through the door for a quick snack in the afternoon if you are so inclined. Thank you note for my stay under the door my 1st morning from Gracie who checked me in. Tons of couches and high top tables and seating for business meetings and friends to get together in the lobby if you need to. This place is A++ My only regret is now leaving this review may mean I have a harder time getting a room next month when I'm back! Hmmm (crunchy face here)

The entire team is absolutely amazing! I was in the elevator and a member of housekeeping thanked me for staying with them. So awesome! Best service I have received in a long time!! Also, a special thank you to Karen M, Sales Manager. She is the best and will work miracles for you! Thank you, Team Residence Inn Downtown Austin TX! Kim B.

This hotel is in a very good location near many restaurants, bars and of course the convention center. They now require valet parking (approx $40) for your car so beware. The staff from the valets to the front desk were very friendly and helpful. This place has a strange set-up because it is both a Residence Inn and a Courtyard in the same building though there are two check-in desks. The room had a full kitchen and a small bedroom. The couch was incredibly hard. Another gripe was that many of these nicer Marriott hotels do not have quiet closing toilets. The breakfast which is included in the Residence Inn rate but not the Courtyard rate is served in the sports restaurant in the building. The buffet was pretty extensive and much better than at the many Fairfield Inns we stayed at on this trip. Overall a decent choice when in Austin.

A standard Residence in experience - the blow dryer didn't work, the ac went in and out, the front desk was as pleasant as they come....cough. Overall, it did what we needed it to do - house us for the night. Nothing stood out. Nothing screamed customer service. We even had to wait over 2 hours for our room after we confirmed check in... lucky they got 3 stars!

This hotel is in a good location in downtown Austin. Right next to the Metro 100 bus that drops you from the airport via bus for $1.25 in 30 minutes. Convenient and cheap! Metro bus goes every 30 minutes and you can take your luggage on the bus. Hotel is comfortable, reasonably clean, with minimal amenities for a Marriott. However, the breakfast is fabulous! Full breakfast with sausage, bacon, pancakes, waffle maker iron, lot of fresh fruit, and oatmeal. Dry cereals, juices, and eggs with biscuits and gravy. If you stay in the Residence Inn, breakfast is included. If you stay in the Courtyard Marriott which is connected, breakfast is not included. Parking is $37/day or watch specials from the hotel where cars stay free. That was the deal I had, but the front desk wanted to know what "code" to use - I dunno. Showed them my "special" rate via email to get the Parking charges waived.

I stayed here for almost a week during a conference at the JW Marriott and was super happy with my choice. I saved $100/night vs. the JW and for walking two blocks also had a nice complementary breakfast and full hotel service. There are enough restaurants and excellent taxi service in the Austin downtown that I didn't bother to rent a car and pay the $35/night parking fee. Unlike other RIs that I've stayed at (100's of nights in dozens of places) this one has full hotel service: bellmen, room service, etc. The RI amenities in-room are the usual. My room was very nicely kept. It was also quiet (8th floor, end of hall). It is in the center of downtown, where most of the nicer hotels sit. It is the left half of the same building as the Courtyard and shares the same lobby personnel/desk. It also shares the "Champions" sports bar and restaurant. This is cool because the comp breakfast seemed a lot better to me than at other RIs due to the full kitchen. Finally, this is the most attentive, helpful and friendly staff I've seen in a while at any hotel, let alone the "self-service" RI line. Just great. So, when in downtown Austin, give these folks a shot at your business - I believe you'll like it as I did.

Checked in with the other hotel and walked across to get to our room, wasn't a hassle at all and the staff was nice! Room was very nice and the comp breakfast was also good! The fire alarm went off and no one said anything about it, which worries me... wasn't sure if we needed to evacuate or if things were okay... also saw someone being denied to get an extra yogurt??? That was weird. But over all good service. We tried to get our car via the valet service if you want to park there... wasn't really valet because of the volume of people needing to go, we ended up getting our keys and driving out ourselves. This is solely on the hotel that valet is mandatory to park there where you pay 55/day but I needed to get my car and they asked when I needed to leave or when I needed my car because they close the garage at some point... it's unlimited in and out?! The Valet people are sweet and do not deserve any issues but the rules?! Crazy. Anyways good hotel, but the valet stuff wasn't desirable, so 3/5 stars. The valet people have to deal with this and that's unfair!

I couldn't rate the hotel zero stars but it's not an option. From moment my family arrived, the front desk receptionist was very condescending and abrupt. She did not know how to work the system properly and was providing us false information that was clearly stated within their website. She refused to provide an explanation for the actions she took against my family, except for "because I said so", instead of saying terms along the lines of "because of policy, unfortunately this...so on and so forth". My family came in town for graduation after driving long strenuous hours and having to deal with a hostile, lazy front desk receptionist. So that they wouldn't miss the commencement, they complied and were forced to pay $200 more than they booked for the reservation before checking into their rooms. My family had the paper for family discounts and the front desk associate refused to use the document even after speaking to the our family member who works for Marriott. The rooms were not at all meeting the Marriott expectations and as a regular Marriott member I am very disappointed in this hotel. After making a complaint to possible change the rooms if possible, my family was treated with the upmost disrespect. Instead of politely saying no, she acted hostile towards them and threatened to cancel their rooms. The next morning the hostess and receptionist asked them if they were guest of the hotel. I hate to bring up race in established businesses because it's bad for representation and publicity. However if you are of a certain race please do not stay here. Hopefully the lady is no longer there and maybe she was having a bad day, but please learn how to compartmentalize your emotions and separating your personal business from work.

We came into town for one night to visit friends. This hotel is convenient location for south Austin and downtown. Having never stayed at a Residence Inn before we were surprised with how nice the hotel is overall. The Residence Inn and Courtyard are conjoined and check was in the Courtyard area. There was a line for check-in but it moved quickly and a manager was offering complimentary water while we waited, which was a nice touch. The room (pics posted) was large with a full kitchen, sofa, queen size bed, and good sized bathroom/vanity area. We didn't spend much time in the room but we're happy with it and it was relatively quiet. We were on the 10th floor and couldn't hear any street noise. I should also mention that at check-in you need to inform the front desk if you're self parking so that you can get a card for in/out privileges. Checkout was easy. After which we went to Champions, the restaurant/sports bar on site for the complimentary breakfast. We were not impressed with the restaurant, long wait to get seated, wait staff was inattentive and the food was not refilled often enough. I can't knock the hotel for this as it was complimentary. In the future I will definitely consider staying here again.

The Marriott Residence Inn on 4th St. in downtown Austin is a solid hotel. A group of us booked three rooms here over Cinco de Mayo weekend this past weekend. The hotel is conveniently located just a couple blocks south of 6th St. and a few blocks north of Lady Bird Lake (Colorado River), making it easy to walk to all of the city's popular bars, restaurants, and tourist attractions. In addition, the city bus (Capital Metro) stops right at the corner of 4th St. and Trinity, next to the hotel, making getting to and from the airport an absolute breeze. The theme at Residence Inn is the hotel rooms are supposed to feel more like a home than a hotel room. For example, our "room" actually had two rooms inside -- the bedroom/bathroom and a living area/kitchen. The two rooms were divided by a wall with another door. The kitchen came fully equipped with a full-sized fridge (and ice maker), stove/cooktop, dishwasher, microwave, coffee maker, and kitchen sink with garbage disposal. Other kitchenware such as silverware, cooking utensils, pots and pans, plates, bowls and glasses, even knives, a cutting board, and paper towels were provided. The living area had an L-shaped couch, a section of which folded out into a bed. Both rooms had Philips flatscreen TVs mounted onto the walls with swivel brackets, so we could watch TV from the couch or in bed. Satellite reception, but no HD unfortunately. The hotel rooms were very clean and the place felt relatively new (carpet, wallpaper, furniture, etc.). Thermostat worked well. The rooms had nice views of downtown Austin. My room on the 11th floor was nice and quiet at night, so I slept well. Comfortable bed, but the pillows could have been bigger. Note: My room faced 4th St. The rooms on the opposite side of the building face 5th and 6th Sts, so they might be more susceptible to late-night noise from the bars. Valet, front desk, and housekeeping staff were all friendly and helpful. Free buffet-style breakfast at the adjacent Champions Sports Bar next door. It's not bad, but nothing special about it. I did like the Texas sports memorabilia on the walls, TVs playing ESPN, and the waffle machine that made waffles in the shape of Texas. The breakfast staff also did a good job. Attentive and welcoming. The Residence Inn is also connected to the Courtyard. Free Wi-Fi. No password or Web login required.

I called the front desk twice about sending the shuttle to pick me up from the airport. Waited an hour and finally decided to an Uber that was $30

My family and I stayed at this hotel this last weekend. We reserved one of their 2 bedroom suites. Check in was smooth and easy. We found all of the staff members to be very friendly and helpful during our entire stay. The hotel takes all the recommended Covid precautions. Understandably, the hotel does not offer it's usual breakfast buffet but does offer an apple and granola bar as a substitute. The only negative that I can say is that both bedrooms were rather tiny. I didn't measure, but I would guess there was no more than 4-6 inches between the end of the bed and the wall which made it VERY difficult to maneuver. Other than that, it's a very nice hotel and within walking distance of some good restaurants. (Our favorite being Moonshine Bar and Grill.)

What I loved: -THE ROOM: It was clean and spacious. Having a full-sized fridge and kitchen amenities was so handy. And we had a beautiful view of the downtown skyline, which was really nice since I was working from our hotel room during much of our stay. -LOCATION: The hotel is situated in a great central area of Downtown, making it so easy to access so many great attractions and restaurants just a short walk (or scooter trip) away. -COMPLIMENTARY BREAKFAST: As guests of the Residence Inn, you can enjoy breakfast at the Champions Restaurant & Bar, which is attached to the Courtyard side of the hotel. Best hotel breakfast ever! -STAFF: Everyone I encountered was incredibly kind and really made an effort to greet guests and showcase true southern hospitality. Many thanks to Dianne, who checked us in when we arrived and really made us feel welcome during our stay. What could use work: -TRANSPARENCY: My only gripe, but a few things related to this. When we checked in, we were made aware that due to renovation the fitness center and pool were unavailable. Totally fine, and they even had an arrangement with the Westin one block away so guests would be able to use the fitness center there (though pool access was not available). However, we were not told that renovations would be extending to the guest rooms as well. They had notices & earplugs on one of the nightstands, but I didn't see those until the second day of our stay. I can deal with a little noise, but I think the contractors were working on our floor (the 6th floor) were under the impression that it was completely vacant. There were at least two instances where someone from the hotel actually opened the door to our room using a master key card to grant access to the contractors. This was followed by profuse apologies once he realized we were in there, but it definitely shouldn't have happened more than once. There was also the issue that due to the work being done, the elevators on our floor were completely inaccessible for two days as they were taped off and covered with plastic tarps. I had a mini panic attack when I first discovered this, not knowing how I was going to get downstairs, but fortunately was able to use the elevators on the Courtyard side of the building. I asked the front desk if they knew how long the 6th floor elevator bay would be unavailable, but they said they didn't know. I appreciate the efforts that this property is taking to improve the aesthetics of the property; however, more information needs to be given to staff about how this will impact those staying in the affected rooms, and it needs to be relayed to those guests directly as well. These concerns are really only due to the renovations that were undertaken during our stay, so I do believe that in another situation our stay would have been problem-free.

I like low key, low maintenance types of places to stay at when I'm away from home. The place has to be where all the action is or at least a few blocks from it. I definitely found that here. By the time you're reading this, you've realized The Residence Inn in Downtown Austin is just two blocks from 6th street. So, keep that in mind if you're trying to enjoy a quiet weekend getaway from the world. You won't find that sleeping here. Checking in and out was a breeze. The app wasn't working very well at all during check in, so we had to physically check in. No big deal. I could have gone my trip without that roller coaster ride into the parking garage, but hey! It's an underground parking garage. I get it! The room was exactly like the photographs. Cute kitchen, fully stocked cupboards with all the cutlery, dishes and cookware, an inviting sofa, desk, breakfast table, swivel TV stand, it was all there. Super comfy beds with more than enough pillows and blankets made this one night stand just right! I could definitely imagine myself staying here longer, but it's Austin, So just one night stands for you! Here comes the cons... 2:30-5:00 am drunken debauchery. You either are them or you join them. It was fun. All you out of towners need to know there are no liquor stores open in Texas past 2 am. Stock your damn fridge before you go out. No one wants to hear you going door to door looking for the liquor store. You aren't gunna find it! Since I'm on the topic of liquor stores, Champions downstairs does not start serving alcohol until noon on Sunday. So you can forget about your hangover Sunday Funday starting any sooner than that. The free breakfast was nice. Fresh grapefruit juice, apple juice, water, coffee, orange juice, all the hot food you could want. You get the idea. This place was pretty great.

We stayed here during a recent weekend trip to Austin, and the location of this hotel allowed us to make the most of our short, 24 hour trip. The hotel is within very comfortable walking distance of 6th St, Rainey St, the Capitol, and a few other tourist attractions. As with all Residence Inns, our room had a well stocked kitchen and a refrigerator. We also had a comfortable sofa bed in addition to the queen sized bed, and the room had some awkwardly arranged furniture (dining table, chairs, desk, coffee table) that we were able to rearrange to make it spacious for 3 people. There is attached parking available for $39 a night plus taxes, and the costs can be reduced or waived if you have a discount code. I didn't have one, so we paid the full cost, and the parking location was attached to the hotel so very convenient. Residence Inn has free breakfast at the champions hotel next door at the Courtyard Marriott. The breakfast spread had all the usual suspects (scrambled eggs, bacon, breakfast potatoes, breads, waffles) and is very good, as far as free breakfasts go. We highly recommend this hotel, both for business, and for leisure!

I travel quite often for work and I gotta say this was my favorite hotel this year. From the moment I walked in, I knew it was going to be a great stay. The hotel is right in the middle of Downtown, walking distance from many great restaurants and bar. And the staff greeted me as if I had arrived home. I loved my room's layout and the fact that there was a kitchen. When I read the continental breakfast was complimentary I was expecting crappy food, but to my surprise they had a lot of options and everything was delicious! Don't forget to tip your waiter!!! Lastly, I want to give a shout out to Liberty from the Phillipines. She made my stay so much better by being the most friendly and thoughtful check in person I have ever met at a hotel. Highly recommend this hotel!!! *****

Great staff. Great location. Came here for a girl's weekend during ACL and everything was great! We arrived early (around noon) and there was already a room ready. The front desk attendant, I think her name was Gracie, was super friendly and she had really good recommendations for places to hang out. The rooms are very spacious and come with a kitchen. Best part is the full size fridge. The couch is also spacious enough to nap/sleep on or you can pull it out into a bed. The location is central to everything. It is a skip away from some nice restaurants or a jump away from the bars on 6th street. The noise level wasn't bad at all for us on the 6th floor. The only noise we really heard was from the ice maker in the fridge (super loud!!) and what we thought was the neighbors turning on their water? Breakfast is free every morning in the Champion's restaurant. It's a pretty good assortment of food and it rotates daily. If you're feeling fancy, you can make a Texas shaped waffle. They even had country fried steak and chicken tenders for breakfast one day. One thing that made a huge difference was the staff. Everyone was super friendly and made an effort to know us. They even remembered who we were and asked about our day.

Where to begin.....I checked in during evening hours of May 24th. I forgot my cellphone that day I was unable to find my Rez. The gentleman said he could not help me and instead I could use the guest computer to locate my Rez. 30 min later after waiting for a kid to get off the computer I accessed my email and found my Rez. The clerk was leaving for the night as I approached the desk, he said sir I found your Rez, you're good to go, I was like WTH!!! Later that night security knocked on my door asking I lower my music, yet I had no music playing. It was me and my 84 year old grandmother who was asleep. Prior to leaving I asked the check out agent if the stay was add to my bon voy account, she said yes you're all set! A month later I found out my stay was not recorded. I attempted manually to add it on the app as a missed stay, well that's app a joke too! The paper invoice is not sufficient with Marriott Rez number, they're asking I call the hotel to obtain a digital copy! What a joke, Marriott never again!!!

The hotel is connected to courtyard Marriott.. both have the same breakfast.. the service here has been phenomenal.. next time, when I come back to Austin.. I m definitely here.. the only issue I I found out.. you have to carry the key with you in order to use there facilities..

Very nice room!!!! I did have issues with the staff. Nafees who checked me in charged my credit card the full amount even though my company provided a check for the hotel cost. Then there was a beeping in my room and Nafees said he would have it fixed, but he didn't. It took 45 minutes to fix the dishwasher beeping when I returned for the evening. One last thing that occurred was the internet would not connect and it took another 45 minutes to get connected. I wish the staff was as nice as the actual room.

My friend and I stayed here for a night on our weekend in Austin. Pros: -easy to find -check-in was quick and easy -receptionist was very helpful and suggested some places for dinner -room was clean -walking distance to everything in downtown Cons: -normally $180/night if we hadn't used points -garage parking is $21/day -had to wait 10 min for our room since it wasn't ready around 4pm

The best thing about this Residence Inn is probably the location. It's only a couple of blocks away from 6th street so you don't have to worry about finding parking or taking a cab home after a night of drinking on 6th st. The bad part about this Residence Inn? Its location! Because it's smack in the middle of downtown, the rate at this hotel is high!! You can expect to pay upward to $300 or $400/night if there are events in Austin. I stayed here to do Tough Mudder but at that weekend, they also had the moto grand prix and the MS150 going on so their rate was about $300/night. The only reason I'm not complaining is because I used my Marriott points so it didn't cost me anything, but even so, I had to use A LOT of points to be able to stay here. The hotel is nice and they provide either garage or valet parking. Garage parking will cost you $23/night + tax and valet will cost you $29/night + tax. When I stayed here, they had a sign outside of their garage saying "garage full" and to encourage you to use the valet. However, when we went inside, there were still plenty of spaces available. I believe every room comes with a full size pull out bed and they provide extra blanket in the closet. Very convenient if you have multiple people that would like to split the rate of the hotel with you. Wi-fi is complimentary. I didn't even need an access code to connect to their wi-fi connection. This is very convenient since I don't usually remember their access code when I want to connect, say, at the lobby. Let's not forget the complimentary breakfast that you get at Champions sports bar which is attached to the Courtyard (same building). It's real breakfast, and not just some toasts and butter that you would otherwise get as "continental breakfast" at lower end hotels. If you can afford to stay here, or if you have friends who are willing to split the rate with you, I recommend staying here.

I was in Austin for work recently and stayed for two nights at the hotel. It was a nice hotel though they are remodeling the connected Courtyard Hotel. But overall the remodeling did not affect my stay. I had a nice upgraded room on the 10th floor. It was very spacious with a full kitchen, couch area and bed. The sink was separate from the toilet and tub/shower. There was tons of staff around while I was there always ready to help. The restaurant had a nice breakfast buffet and looked like a fun place to hang out for drinks in the evening. Overall a good stay.

This is probably the best Residence Inn I have ever stayed at... Location, Location, Location.... Also, and I normally will NEVER rave about the complimentary breakfast of places I stay... The complimentary breakfast here was GREAT! You got meat! Bacon, sausage, real eggs... Good / fresh selection of fruit... Everything was cooked fresh. ALL of the Staff were excellent, from the valet parking attendants, to the hosts in the front lobby, to the ladies that were workin' the complimentary breakfast... This hotel is co-located with the Courtyard, they are essentially the same / right next to each other / share the same lobby. I would ABSOULTELY stay here again.

Excellent customer service and great location! We paid for a queen + sofa bed studio, but was upgraded to a 1 bedroom suite that had a kitchenette. They provided us with Paul Mitchell toiletries! The free breakfast was delish! We didn't park in the garage and was always able to get street parking. Even though we still had to pay for street parking, it was less than paying for daily parking. The location was convenient to walk to restaurants and bars and even campus if you're up for the exercise. My only complaints: 1-sofa bed... NOT comfortable. You can feel the springs. My sister-in-law actually slept in it and said it was okay, but I thought sleeping on the sofa itself was more comfortable. 2-Residence Inn is connected to Courtyard so the breakfast is actually in Champions restaurant on the Courtyard side. I felt awkward going down in the my pjs and getting breakfast in a restaurant. I'm used to breakfast being served in a small dining area in the other Marriott Inns.... or perhaps I just shouldn't been so sloppy in the first place getting breakfast. 3- Being in downtown has it's price. At night, we heard sirens every now and then - not sure if it was because it was graduation weekend and people were partying way too hard. Overall, I would definitely stay again.

I ended up having to do another staycation in my own town. Unfortunately this time it was due to an unfortunate home situation. This place was one of the options our insurance gave us. Pros 1. I guess this is a given for all Residence Inns but there was a good size kitchen and a full size fridge. There was also a couch that pulls out if you have more people. 2. they allow pets! 3. they offer a pretty decent continental breakfast...my highlights of the breakfast - a lady who cooks your made to order omelets at the omelet station, texas shaped waffles with a variety of toppings, biscuits and gravy station with breakfast meats, and on Saturdays, Chicken Fried Steak! 4. they have a lot of staff around downstairs on the main floor and everyone was always super nice. 5. check out is 11a 6. our room was pretty quiet and nice 7. multiple down pillows - awesome 8. when we got home late night (1am) someone asked to see our keys outside before letting us into the hotel (not sure if this is a total pro...maybe a little bit of a con...) 9. elevators are secure to where you need to enter your key to select a floor. Cons 1. The comforter was super thin. I was super cold even after getting the back up blanket in the closet. We ended up just bringing our down from home to the hotel.

Don't take this as a hotel review per se, I just waited in the lobby for the shuttle to go back to my hotel but I enjoyed the space, and it made me second guess not choosing to stay here. If the price is right, definitely give this hotel a shot. Especially if you want to be closer to downtown. Good: -convenient downtown location -front desk employees were polite and well informed -free shuttle with Couryard-Marriott that shuttles between this location and the Austin Marriott South -huge open lobby with plenty of seating if you are waiting in the lobby -huge sports themed restaurant (Champions) if you do not want to venture for food nearby in the downtown area Bad: -None

With only a week's notice, hotel rooms were a bit tight for downtown. Luckily, a quick Kayak search gave us this hotel in our preferred area, and within our price range. Parking here is either valet or a $30 per night garage for self parking. I recommend either of these options, as street parking and other pay lots aren't very plentiful this close to 6th. Once inside, we were greeted by super friendly staff who got us checked in in roughly 4 minutes, complete with a tacked on $5 ben and jerry's from the little market to the left of the counter. The room was pretty gigantic and most likely rivaled the size of my first apartment out of undergrad. And like all other Residence Inn locations, this was a FULL size kitchen, complete with a gigantic fridge that we would never be able to fully utilize. The bed was perfect for passing out on at 2:30 in the morning following a midnight movie at the Drafthouse Ritz location. And the free wifi was faster than other hotel wifis that I'm used to. Unrelated, the view of the Frost Bank building from the west side of the hotel is absolutely stunning. Though we spent around 14 hours in the city of Austin, I want to thank the Residence Inn for making 7 of those hours super relaxing.

Great place to stay in downtown Austin. Walking distance to almost anything you want to see here, convention center, 6th st, capitol, football, lake... The front desk staff are fantastic, you feel like you are walking into a signature Marriott resort. Rooms are modern, clean, spacious. It can be a little bit noisy but hey, you came to Austin to have a good time right? I love this place, so don't tell anyone ok?

I mean I spent a few hundred dollars a night to come here, the bed with squeaky, uncomfortable and the pillows were not supportive. The water took about 10 minutes to finally get warm in the shower. I wasted about 50 gallons at least. Nice facility but this place is run like a budget motel. For over $300 a night I would expect better. Management, up your game. I stay in Marriotts about 100 nights a year and this was probably one of the worst experiences I've had in a few years. Pretty shameful on the management part.

AMAZING experience! Our stay was incredible thanks to one individual ... Matt Mroczka. Matt is the hotel manager. From the start to finish ... he was simply stellar. I am an SPG gold member and have stayed at SPG and Marriott, 5-7 star hotels worldwide. Matt made my family's stay incredibly safe, comfortable and pleasurable. Due to my family's immunocompromised state, Matt went above and beyond his call of duty to do extra disinfecting, upgraded us to a less busy floor, gave us several great recommendations for safe dining, etc. Matt's smile is contagious and his heart is compassionate and caring. Even though I CAN stay at any of the higher end hotels in Austin at my future stays as I visit my daughter at UT, my first choice will always be the Residence Inn because of Matt Mroczka. Matt is a true asset for the Marriott family and I hope he is awarded for doing such a great job!

The location and style of the hotel are great. We had a wonderful experience with the valet and the employees during our stay. For how nice the hotel is the sound is awful. You can hear everything in the hallways and at least our room you had complete daylight coming through the door. I was very disappointed when my daughter left her one souvenir and we immediately called to try to find it that day. We were told to call back the next day to track it down which was more than reasonable. We were so excited when the employee told us that they had it safely located our item and put it in a safe they let us know what to do in order to get our items shipped back to us. When I finally went through the process and was getting ready to ship the item back to me the same person who told me that the item was there and locked up in a safe place now told me that they never had the item and they were sorry. Overall the location is fantastic but for the price of it I was very disappointed with how noisy the rooms were, and very disappointed with their customer service.

This hotel was okay. They are in the process of remodeling. It's in a Great location!! A few blocks from 6th street and a multiple selection of restaurants as well. However, we stayed in a suite. The room had a damp wet feel. The rug had a slight odor. Sofa bed is AWFUL!! Bed lining was clean and fresh. Stay was very helpful and friendly. The complimentary hot breakfast that was GREAT!! Also, we had a queen bed in the suite instead of a King bed. Lastly just a FYI there aren't any Bluetooth or usb charging cables.

Imagine walking in and feeling like a celebrity. Everyone looks you in the eye and greets you with a smile and asks how your day is. I'm definitely not from Austin, but in Vegas if you get a hint of a mumble from any one, it's a good day! This place gets 4 stars because of its customer service. The people are friendly, the location is optimal to the convention center, and guess what friends? It's close to voodoo donuts! (Which is where I'm headed after check out) The beds are incredibly firm, but the pillows are cloud like, making rest peaceful. Oh, if the coffee maker doesn't work, just reset the plug and boom! Fresh bold coffee at your service! Free breakfast at champions, ask for Mariana and tip her well, she is deserving!

One of the best things about this hotel is the location, it is in the heart of downtown. One of the WORST things about the hotel is the location because at 2AM you can hear all the drunks outside the building whistling and hollering, also all the drunks coming back down the halls having the loudest conversations ever. Horns constantly honking..oh and if you are bringing your dog during your stay, next door is a fire station with also very loud sirens every hour , so That's something to consider. Our fridge was making weird screeching noises all night and they keep the thermostat entirely too warm. Thermostat lies. Says it's 65°F I have a personal thermometer actual room temp 73°F .... I understand most of what I've said isn't Marriotts fault I'm just warning the readers to not be stupid like me thinking it's going to be a little relaxing getaway when in fact you will be fighting for your sleep every minute of the night. If you've booked and can't cancel, invest in some good quality headphones and possibly a personal fan because your comfort actually doesn't matter only the hotels electric bills