Residence Inn by Marriott Philadelphia Bala Cynwyd

Best hotel experience. Courtney, Dominque are top notch in the service field. The rooms are wonderful, lighting comfortable, breakfast desirable, excellent location. Everything from start to finish including parking made for a stay that was finished up with excellence. We got a hotel after over a week of someone trying to break into our Airbnb in Fishtown. The last night at Airbnb the person was screaming and trying to kick the door down, we left at daylight. Dominique helped us get into a room to get some rest. Courtney also worked her magic. All this led to a flawless experience. This hotel is worth every penny spent.

We enjoyed our stay and will definitely be back the next time we’re in the area. We visit the area at least once a year and this is our favorite hotel so far. The front desk staff were great, breakfast was good, and always appreciative of the self-service laundry available at Residence Inn properties. The only thing I would change is to add an additional bike in the fitness center and a different layout in the living room area. When the sofa bed was out, it took up the entire floor space and limited the use of the tv stand drawers and the desk area. Also, I believe the hotel should begin giving out some type of parking pass for electric charging to ensure that only hotel guests are charging their cars onsite. However, we didn’t have a problem finding a charging spot each night.

We had a few issues with the room, eg light not working, toilet clogged, but prompt and professional staff took care of it. We are Marriott Gold and were upgraded to a corner room with great river views. The corner room was a little colder but we turned up the heat and were comfortable. 2pm late checkout was honored. Hotel is located in a stylish complex called the Ironworks. River walk, restored industrial vibe, it has style and flair above most hotels in this class. Loved the cozy fireplace in the lounge.

I travel a lot. And I have to say this is sincerely one of the most wonderful experiences I’ve had in a stay. Greeted every morning at breakfast by a beautiful woman named Helen. My front desk agent Tati gave great recommendations. And what can I say about Lark, the restaurant that sits a top of the property. My own restaurants and I can’t believe how blown away I was by the experience, food and service. I mean, who knew that coming to a little suburban Philadelphia town for another work trip would turn into such a memory that my colleague and I haven’t stopped talking about.|Well done!

My recent stay at the Residence Inn was truly exceptional from start to finish. Everything, from the comfortable accommodations to the beautiful common areas, exceeded my expectations, making for a perfect getaway.|However, what truly elevated my experience and deserves special mention is the outstanding service provided by the breakfast staff. 🥞 🍳|The breakfast service was the highlight of my mornings. Led by two women, Ms. Helen & Ms. Jennifer were incredibly attentive, friendly, and efficient. They ensured that the dining area was always clean and well-stocked, and they consistently went above and beyond to make every guest feel welcome.|• The staff members were always smiling and cheerful, creating a wonderfully positive atmosphere to start the day.|• They were quick to offer assistance and restock the bar, anticipating needs without being asked.|• Their dedication to excellent service truly made the breakfast experience feel special and personal.|A huge thank you to Ms. Helen & Ms. Jennifer for their hard work and warm hospitality!

I recently visited the Residence Inn for 1 night. I would like to highlight 2 individuals who were extremely welcoming and helpful. Michelle and Kira were both very approachable and extremely helpful. In the heat of a breakdown the two quickly help with calming the moment. I truly saw felt the sincerity of the assistance and was very grateful. Service like this makes me happy to share “ Stay at this location “ |Thank you Michelle and Kira from the Residence Inn Bala Cynwyd

We used the Residence Inn Bala Cynwyd as our wedding hotel and booked a room block for two nights. Our experience was absolutely wonderful. So many of our guests commented on how comfortable, and welcoming the hotel was. It helped make our wedding weekend stress-free and even more memorable. We highly recommend!

I give this hotel a 4 star only because the shower was a little dirty. Other than that our stay was good! Dominique at the front is nothing short of amazing!! She was able to help us get a room after having to leave the courtyard unexpectedly. She went above and beyond to make sure we were welcomed and I couldn’t thank her enough. Give that girl a raise!

Great suites. Comfy beds. Free parking. Free breakfast. Plenty of space. Lots of amenities. Restaurants on site. Close to town. We enjoyed this hotel. We would definitely come back to visit again.

5 stars x 2 nights= 10stars Traveling from sports tournament to sports tournament like gypsies it is a joy to find this oasis. Full kitchen, complimentary breakfast, walking distance to any type restaurant you'd like. And the view is so inviting, which is probably why they give you sooo much outdoor space. Courtyards, fire pits, a roof top bar serving great food to weary travelers. Special recognition to Stephanie in sales who helped me feed 40 families traveling with us, Tatiana and Sydney who if they didn't know the answer to a question found the person who did, and Chris for lifting of my shoulders cleaning up our fiesta (God Bless You). The winter will ask what we did all summer and I will reply ...there was this beautiful place beside a bridge that after a night with friends gave me peace of mind and rest for the next day. We look forward to adding 5 more stars next year.

Do not stay here. I was flying from California to Philadelphia for business. While on flight, I received a call from the director neelesh Narayan that the card that was on file was not valid. He gave me until 5 pm to call him. I didn't land until 5:08; however he called me at 330 to tell me to disregard the email and that he was going to cancel my reservation. As soon as I land... I call them to provide my card and they tell me my reservation is cancelled and they're sold out. This is his response when I email him: "We apologize for the inconvenience; in the future we ask that you kindly book with a valid credit card to guarantee the room. " So when they make a mistake like telling me I have until 5 pm but cancel me at 330 it's fine. In addition, if they would looked at my history I've stayed there numerous times and our company has stayed there for 300+ nights. Absolutely ridiculous. Do not stay here.

Beautiful location and great amenities! We decided to stay here for a medical trip and the staff has been so accommodating and helpful. The rooms are spacious and the beds are quite comfortable. The breakfast options are your typical fare, but they kept the chafing dishes full and fresh. There are two restaurants on site, and TONS of outdoor seating to rest and relax with a drink. The 24 hr small market near the front desk is very much appreciated. We will definitely be returning when in the area!

This (pretty) new place has a fabulous ritzy restaurant I'd like to try (Lark), a pool, a small game room, a nice lounge area with a fire place. Only downside is that there isn't enough parking when there is an event going on. The location is very residential and out of the way- it is an odd location. A normal home would not want this as a location because it's right against a river. Sure, the view is beautiful, but it's probably prone to flooding. It's a 'secret' location that is "good enough" for businesses to be in, a hideaway from the real world, but close enough to amenities when you need to or want to go out. There is only one feasible way into this area and one way out. Up/down the hill. So awkward. There was a bar mitzvah going on this day, and some of the kids were trashing up the game room badly and possibly the rest of the hotel. The hotel staff did a great job cleaning it up and dealing with the people. Very clean and super friendly staff. Not a place I would choose to stay overnight at personally because of the location, but a place I would be perfectly fine staying at otherwise.

This place is awesome!! Place has so much character in side and out! they have kept the steel beams and have incorporated them into the structure! the Warmth of the interior is the same we felt with all the staff!! They truly were a pleasure!! they were so helpful and accommodation from the time we entered till we checked out!! We couldn't have chosen a better place to stay with the family!

What a cool hotel. Hotel is "framed" by an old steel mill on the exterior. The interior lobby was very nice. Plenty of seating with table and chairs OR comfy sofas to kick back and enjoy the indoor fire. There was also a fire pit and plenty of seating outdoors. The room was nice. It was like an "extended stay" type of setup. Full kitchen, sitting area with desk. King bed, BR, etc. Breakfast was standard, self serve, with hot and cold choices. All good...and included in the price (which I love). Just feels like extra value. Highly recommend.

Thank you to the amazing woman at the front desk who helped my adult but not-quite-21-year old get the housing she needed while doing medical job training and testing nearby. Two other hotels nearby, both beginning with H, turned her away because she was not traveling with an "adult"?!?! Thank you for your common sense and flexibility. And the great room too! Glad we found such great accommodations near Jefferson University.

This is a very new property so the lack of care is astonishing which included a filthy room, public hair lining the bathroom floor, even in the tissue box on the bathroom counter top, the one thing that should be sealed in a bathroom until you open the box. The kitchen area, dirty dishes, including silverware, pots and pans which were disgusting and left in the drawers to be discovered. The staff is indifferent to requests for cleaning as well as unprofessional and belligerent. The hospitality business has gone out of business here, and it's take what you are given and shut up. Who cares that you are paying for it monetarily or emotionally, they don't.

One of the most beautiful hotels we've had the pleasure of spending a couple of nights. Love the industrial design, the fire pits outside, and stylish room. The staff was accommodating and made our stay pleasantly memorable!

Very nice hotel with great staff! Lovely breakfast and great rooms! Very clean and everything was in order. Only complaint is that while the location is very beautiful (right by the river), it is very hard to find especially at night. Also it is very busy because of the restaurant, and the hallways and elevator reeked of marijuana. Overall small complaints but they needed to be mentioned...

Modern meets retro industrial, this gem sits at a location convenient to walking trails and a short ride to city life. The preservation of the iron works elements in the parking areas and along the river give this site a unique feel. The rooms are clean and modern and the studio is smart and well designed

The air conditioner did not work at all Thursday and Friday. We called on three seperate occasions to get it fixed. A very nice staff member came Friday evening and replaced the batteries, but he was not the maintenance worker. We came back two hour after the batteries were replaced and the entire room was still extremley muggy/ stuffy. One of my sisters were having difficulties breathing Thursday night in there with no circulating air. All of the front desk staff were attentive to our needs and were trying to get someone to fix the air in our room. The positives I can say about this hotel is the breakfast food and coffee only and every single staff member I came into contact with. With that said, I will NEVER stay here again. I will NEVER recommend this place. I will say the front staff offered us a studio king room but that would've been too small for us three. We were credited some money back, but not enough if you ask me. We spent more money outside just not to be in the hotel room. The rooftop is closed until September which pissed me off even more. We were told prior temporarily are living there, I believe due to being displaced by COVID. We should've been informed of that! For $300 a night to get this place it wasn't worth it.

Highlights: lovely riverside location that's slightly off the beaten path but convenient to everything. Right next to a walking bridge that guests can use to get to the community on the other side of the river. Plentiful free charging stations for electric vehicles. With a running/biking path right next to the hotel, it's the perfect location for guests looking to keep fit. The hotel is minimally staffed, but those who I met were all professional and friendly. Opportunities: while this is a very new, modern and stylish hotel, it appears to be struggling in the housekeeping department, which cost it a star. The floors of the room weren't clean, and body hairs were sprinkled around the bathroom. Additionally, some aspects of maintenance are lacking, such as loud, creaky door hinges in the rooms, and room doors that don't always lock. Be sure to double/triple check room doors to be sure they are secure before stepping out. Family stays be be challenging due to the noisy door hinges. Each time someone uses the bathroom, the creaking hinges may wake up everyone in the room.

New hotel. Modern. Great location. Was hoping the service at the in house restaurants were better. Had an event here. Booked many rooms. Overall wasn't too bad but could be better. They definitely need more staff to accommodate guests in a better fashion. Hard to know who to blame for the restaurants on site. Staff all around was sub par. Has fantastic potential but needs to improve to stay relevant.

Amazing hotel! The staff is superb, food is delicious. Location is great. A must see!!