Residence Inn by Marriott Philadelphia Bala Cynwyd

This hotel is great for what it is. Rooms are massive, service was good and flexible with early check in. It's kind of in the middle of nowhere so if you want to eat anywhere other than the 2 adjacent restaurants, it's a 20 min walk to Manayunk. Overall, good value for money (though when I wanted to extend the price was double, which was no longer good value for money...)

Great visit to the Residence Inn at Bala Cydwyn for a mini Philadelphia getaway. While looking at various hotels in the Philadelphia area, including the downtown area, I saw there were lots of options but many only offered small rooms and charged upwards of $60 per night for parking. Others utilized parking garages "in the area" that were not connected with the hotel and I had some safety concerns with that. I have always enjoyed staying at Marriott's Residence Inns and saw that this one checked all the boxes: good reviews, free parking, free breakfast, fitness center, within minutes from eating options and only 15 minutes away from downtown Philadelphia. The immediate area of the hotel is unique in that it is surrounded by iron works and the hotel builds on that theme with some lovley decor throughout its space. The hotel is right off the Schuykill River. There is a great walking/running trail alongside the river there as well; the Pencoyd Trail. That entire area is separated from the rest of the town by I-95 and some train tracks...very safe and quiet. Check-in process was simple. The lobby was well-maintained with some business-center style computers off to the side. We ended up getting a studio suite with one king bed, sofabed and a kitchen. The room was great...the full-sized refrigerator, kitchen, microwave, iron, ironing board and large TV with adequate channels (including HBO) are always appreciated, especially when traveling with the family. The TV also allows you to sign into a few streaming apps, including Netflix, Youtube and Amazon Prime. Clean bathroom with good water pressure. Efficient climate control in the room as well. Quiet rooms...we didn't hear much outside noise. Ice machines were seemingly on every floor. There are two restaurants at the hotel...one is casual and the other a bit nicer. Hot tea and coffee, iced coffee, water and cookies are free and available at all times in the lobby. There is a "marketplace" shop that sells snacks and drinks in the lobby as well. There is an adequate fitness center, nice-sized pool, a game room (a few games) and a lovely lounge area with a fire place. The lounge area is a quite big and had some great soft/lounge seating throughout as well as lots of board games. A nice place to kill time before check-in or after check-out, or just relax. The stay price was a bit higher than some other options, but the extras and conveniences make up for that. All staff we encountered were friendly and helpful.

This was the best Marriott I have ever stayed at! The front desk hospitality was the best also. Dominique and Kyra ensured that everything was all set-we needed a handicap accessible room and an adjoining room. The hotel is about 4 years old I think and was super clean. Unfortunately we were only there for a short time so we weren’t able to enjoy the beautiful lobby. There also is a nice area outside that had a Christmas tree. It’s a little off the beaten path which was perfect for us. It was very quiet and just a wonderful place to stay. It would definitely be our first choice to stay if we return to the area. The only downside was they do not have two bedroom suites like other Residence Inns- for our 2 week stay we had to choose a different hotel-we would have loved to stay here for two weeks!!

The staff and accommodations have been wonderful throughout our stay. Everything has been clean, comfortable, and welcoming. A huge shout-out to Amanda in particular—she went above and beyond to make our stay special. Her kindness and attention to detail truly stood out. Thank you for such a great experience!

Best hotel experience. Courtney, Dominque are top notch in the service field. The rooms are wonderful, lighting comfortable, breakfast desirable, excellent location. Everything from start to finish including parking made for a stay that was finished up with excellence. We got a hotel after over a week of someone trying to break into our Airbnb in Fishtown. The last night at Airbnb the person was screaming and trying to kick the door down, we left at daylight. Dominique helped us get into a room to get some rest. Courtney also worked her magic. All this led to a flawless experience. This hotel is worth every penny spent.

We had a few issues with the room, eg light not working, toilet clogged, but prompt and professional staff took care of it. We are Marriott Gold and were upgraded to a corner room with great river views. The corner room was a little colder but we turned up the heat and were comfortable. 2pm late checkout was honored. Hotel is located in a stylish complex called the Ironworks. River walk, restored industrial vibe, it has style and flair above most hotels in this class. Loved the cozy fireplace in the lounge.

We will like to thank the staff members for their gracious support, pleasent smile and good conversation everyday at the Residence Inn. I will like to recognize special thanks to Tatyana Daniel's, Helen Hunte, Jennifer Douglas, John Viscoe and Stacey Hardy. These members show us special love like with are family! My wife and I are so thankful for your outstanding customer service and support. We will be back sometime next year. Have a blessed day and a happy new years! ||Fred and Roshalle McKoy

My one-night stay at Residence Inn Philadelphia Bala Cynwyd was overall excellent. From the moment I arrived, I felt welcomed. The donuts at check-in were a thoughtful and delicious touch. My room was spacious, clean, and very comfortable—everything felt top-notch. Breakfast the next morning was outstanding, with a great selection and well-maintained offerings. Lark, the on-site restaurant, looks amazing. Although I did not have the chance to dine there, the space and menu presentation were very impressive. Michelle, Stacy, and Michelle T are amazing. They work incredibly hard and it shows in the level of service and care throughout the property. In my direct interactions, the staff could not have been nicer. I do feel it is important to share one observation. During my stay, I overheard a staff member—who will go unnamed—make negative comments about Jewish and Indian guests, suggesting they do not supervise their children. I chose not to engage in that moment. However, remarks like that are concerning and should be taken seriously. Guests of all backgrounds are the reason hospitality businesses thrive, and no one should be spoken about in that manner, even casually or privately. I strongly recommend continued staff education and reminders about professionalism, cultural respect, and the lasting impact words can have. Words stay with people. They should be handled with awareness of the lasting harm they can cause. While a guest can’t really walk to anything from this hotel you really don’t need to leave the property and it’s close enough to Philadelphia that you can take Ubers and Lyfts.

Great suites. Comfy beds. Free parking. Free breakfast. Plenty of space. Lots of amenities. Restaurants on site. Close to town. We enjoyed this hotel. We would definitely come back to visit again.

5 stars x 2 nights= 10stars Traveling from sports tournament to sports tournament like gypsies it is a joy to find this oasis. Full kitchen, complimentary breakfast, walking distance to any type restaurant you'd like. And the view is so inviting, which is probably why they give you sooo much outdoor space. Courtyards, fire pits, a roof top bar serving great food to weary travelers. Special recognition to Stephanie in sales who helped me feed 40 families traveling with us, Tatiana and Sydney who if they didn't know the answer to a question found the person who did, and Chris for lifting of my shoulders cleaning up our fiesta (God Bless You). The winter will ask what we did all summer and I will reply ...there was this beautiful place beside a bridge that after a night with friends gave me peace of mind and rest for the next day. We look forward to adding 5 more stars next year.

Do not stay here. I was flying from California to Philadelphia for business. While on flight, I received a call from the director neelesh Narayan that the card that was on file was not valid. He gave me until 5 pm to call him. I didn't land until 5:08; however he called me at 330 to tell me to disregard the email and that he was going to cancel my reservation. As soon as I land... I call them to provide my card and they tell me my reservation is cancelled and they're sold out. This is his response when I email him: "We apologize for the inconvenience; in the future we ask that you kindly book with a valid credit card to guarantee the room. " So when they make a mistake like telling me I have until 5 pm but cancel me at 330 it's fine. In addition, if they would looked at my history I've stayed there numerous times and our company has stayed there for 300+ nights. Absolutely ridiculous. Do not stay here.

Beautiful location and great amenities! We decided to stay here for a medical trip and the staff has been so accommodating and helpful. The rooms are spacious and the beds are quite comfortable. The breakfast options are your typical fare, but they kept the chafing dishes full and fresh. There are two restaurants on site, and TONS of outdoor seating to rest and relax with a drink. The 24 hr small market near the front desk is very much appreciated. We will definitely be returning when in the area!

This (pretty) new place has a fabulous ritzy restaurant I'd like to try (Lark), a pool, a small game room, a nice lounge area with a fire place. Only downside is that there isn't enough parking when there is an event going on. The location is very residential and out of the way- it is an odd location. A normal home would not want this as a location because it's right against a river. Sure, the view is beautiful, but it's probably prone to flooding. It's a 'secret' location that is "good enough" for businesses to be in, a hideaway from the real world, but close enough to amenities when you need to or want to go out. There is only one feasible way into this area and one way out. Up/down the hill. So awkward. There was a bar mitzvah going on this day, and some of the kids were trashing up the game room badly and possibly the rest of the hotel. The hotel staff did a great job cleaning it up and dealing with the people. Very clean and super friendly staff. Not a place I would choose to stay overnight at personally because of the location, but a place I would be perfectly fine staying at otherwise.

This place is awesome!! Place has so much character in side and out! they have kept the steel beams and have incorporated them into the structure! the Warmth of the interior is the same we felt with all the staff!! They truly were a pleasure!! they were so helpful and accommodation from the time we entered till we checked out!! We couldn't have chosen a better place to stay with the family!

What a cool hotel. Hotel is "framed" by an old steel mill on the exterior. The interior lobby was very nice. Plenty of seating with table and chairs OR comfy sofas to kick back and enjoy the indoor fire. There was also a fire pit and plenty of seating outdoors. The room was nice. It was like an "extended stay" type of setup. Full kitchen, sitting area with desk. King bed, BR, etc. Breakfast was standard, self serve, with hot and cold choices. All good...and included in the price (which I love). Just feels like extra value. Highly recommend.

Thank you to the amazing woman at the front desk who helped my adult but not-quite-21-year old get the housing she needed while doing medical job training and testing nearby. Two other hotels nearby, both beginning with H, turned her away because she was not traveling with an "adult"?!?! Thank you for your common sense and flexibility. And the great room too! Glad we found such great accommodations near Jefferson University.

This is a very new property so the lack of care is astonishing which included a filthy room, public hair lining the bathroom floor, even in the tissue box on the bathroom counter top, the one thing that should be sealed in a bathroom until you open the box. The kitchen area, dirty dishes, including silverware, pots and pans which were disgusting and left in the drawers to be discovered. The staff is indifferent to requests for cleaning as well as unprofessional and belligerent. The hospitality business has gone out of business here, and it's take what you are given and shut up. Who cares that you are paying for it monetarily or emotionally, they don't.

One of the most beautiful hotels we've had the pleasure of spending a couple of nights. Love the industrial design, the fire pits outside, and stylish room. The staff was accommodating and made our stay pleasantly memorable!

Very nice hotel with great staff! Lovely breakfast and great rooms! Very clean and everything was in order. Only complaint is that while the location is very beautiful (right by the river), it is very hard to find especially at night. Also it is very busy because of the restaurant, and the hallways and elevator reeked of marijuana. Overall small complaints but they needed to be mentioned...

Modern meets retro industrial, this gem sits at a location convenient to walking trails and a short ride to city life. The preservation of the iron works elements in the parking areas and along the river give this site a unique feel. The rooms are clean and modern and the studio is smart and well designed

The air conditioner did not work at all Thursday and Friday. We called on three seperate occasions to get it fixed. A very nice staff member came Friday evening and replaced the batteries, but he was not the maintenance worker. We came back two hour after the batteries were replaced and the entire room was still extremley muggy/ stuffy. One of my sisters were having difficulties breathing Thursday night in there with no circulating air. All of the front desk staff were attentive to our needs and were trying to get someone to fix the air in our room. The positives I can say about this hotel is the breakfast food and coffee only and every single staff member I came into contact with. With that said, I will NEVER stay here again. I will NEVER recommend this place. I will say the front staff offered us a studio king room but that would've been too small for us three. We were credited some money back, but not enough if you ask me. We spent more money outside just not to be in the hotel room. The rooftop is closed until September which pissed me off even more. We were told prior temporarily are living there, I believe due to being displaced by COVID. We should've been informed of that! For $300 a night to get this place it wasn't worth it.

Highlights: lovely riverside location that's slightly off the beaten path but convenient to everything. Right next to a walking bridge that guests can use to get to the community on the other side of the river. Plentiful free charging stations for electric vehicles. With a running/biking path right next to the hotel, it's the perfect location for guests looking to keep fit. The hotel is minimally staffed, but those who I met were all professional and friendly. Opportunities: while this is a very new, modern and stylish hotel, it appears to be struggling in the housekeeping department, which cost it a star. The floors of the room weren't clean, and body hairs were sprinkled around the bathroom. Additionally, some aspects of maintenance are lacking, such as loud, creaky door hinges in the rooms, and room doors that don't always lock. Be sure to double/triple check room doors to be sure they are secure before stepping out. Family stays be be challenging due to the noisy door hinges. Each time someone uses the bathroom, the creaking hinges may wake up everyone in the room.

New hotel. Modern. Great location. Was hoping the service at the in house restaurants were better. Had an event here. Booked many rooms. Overall wasn't too bad but could be better. They definitely need more staff to accommodate guests in a better fashion. Hard to know who to blame for the restaurants on site. Staff all around was sub par. Has fantastic potential but needs to improve to stay relevant.

Amazing hotel! The staff is superb, food is delicious. Location is great. A must see!!