Christine D.
Yelp
I don't even know where to begin. Our reservation was for 8:45 on a Saturday night. The restaurant was about 80% full. The service was absolutely terrible. We kept trying to get our waiter's attention and he kept blowing past us. If one of us was able to get his attention and order a glass of wine, he spun and sped away before the next person could make a request. We'd think, okay, we'll get him when he comes back. He'd come up from behind us, drop something off, and run away before we could ask for something else. From the time we ordered to the time our food came out was an hour and 15 minutes. We're not blaming him for the kitchen being slow, but there was an extreme lack of attentiveness. The other weird thing was that I was drinking tea for (I'm not exaggerating) two hours before he asked me if I wanted lemon with my tea. The restaurant was really quiet... which subconsciously seemed really weird and was making time seem to really drag on. Almost at the end of the 2 hours and 45 minutes this meal took, they suddenly turned on music.
Before I became a lawyer (I'm a lawyer who owns a non-profit that protects human trafficking victims) I worked in the service industry for 9 years. I tip really well. Even when service is not great, I still tip. The service on this night was offensive, so I refused to tip. The waiter then decided to argue with me as we left the restaurant. Sorry, I'm not going to tip someone who ignored me for three hours, was annoyed when I was able to get his attention, and never bothered to tell me his name.
I ordered the swordfish with roasted potatoes. The potatoes were burnt and rock hard. The fish was undercooked and the sauce was sour. My friend ordered a pasta dish and the pasta was much more than Al dente. It was HARD. Luckily, my third friend said her lasagna was okay.
The only reason I know his name (Hamadi) is because it is on the receipt.
My friends and I were dressed nicely, we weren't drunk, loud, or obnoxious. We have reasonable good table manners. Despite all of this, I did not feel we were welcome there. If I were the manager I would have a really stern conversation with the staff.
(Just to add, the two other friends both currently work in the service industry and agree with everything I said, and agree that had they given such bad service to customers they would not expect a tip either. The fact that the waiter argued with us about the tip was really shocking. I want to know, did HE think he gave us good service? A tip is a choice. Like I said, if service is exceptional, I wouldn't think twice about leaving a 100% tip (which I've done four times this year already). If service is bad, 10%, and if you leave feeling as rejected as we did, no tip.)