Albert D.
Yelp
Your advertisement on "Special Plated Holiday Menu" or "The Elegant Festive Holiday Dinner Experience" is completely the opposite to what we experienced on the night of December 7th, 2022. What you are advertising is not what you really gave to us healthcare professionals. Your Holiday Dining experience deserves ZERO STAR!
With this worst experience of a lifetime for a special holiday dinner, I don't think we, the 33 guests, deserve to be treated like that. We Asians, Carribean and Africans (all healthcare professionals) came here in the United States to take care genres of patients in various states regardless of race, ethnicity, religion, beliefs, etc. I don't want to think that this is a subtle case of discrimination, but it seems it is. Our tables were prepared or placed in an area with no single holiday décor, not even a festive décor on the tables. The worst thing was there were no guests that were eating under the tent area and we were placed or assigned in a non-decorative part of the restaurant. It was very hurtful. It was a huge disappointment.
Because of overwhelming evidences (emails, pictures, videos), I believe that Ma and Ann should be suspended or even be fired from their work. These two people should be held accountable of what happened as we evidently informed them way in advance (since October 3rd, 2022) as we provided complete information. This is how mad we are with the whole situation.
(Please compare the picture that I posted with the picture they advertised at this link - https://www.dallasarboretum.org/visitor-information/dining/holidaydinner/) LOOK CLOSELY AT THE PICTURE that I took during the night of our Holiday Dining Experience! Did you see any Christmas Holiday decors in our tables or in our side? Did you see any festive Holiday lights? Do you think that this is considered as a "Special Holiday Plated Dinner"? Do you consider this a "Festive Holiday Dining Experience"?
Moreover, we were served with cold food (the food is bad actually), we were treated badly, not even one server was welcoming to us, very unfriendly, disrespectful, unprofessional, they shouted our names in our group, we had messy orders, they started late, the server does not know about types of wines and more.