Restaurant Depot

Check every single item carefully before it goes in your cart, especially for produce! Too many times I’ve bought produce that looked fine but turned out to be completely rotten inside. It’s ridiculous how often this happens.

I was so excited to visit this store after watching a youtube video , I even checked how to get there. But after reading all this negative reviews about the workers and the management being rude and aggressive toward paying customers , I work with customers " first tule is customer first no matter what ". It looks like this company likes those bad reviews since they never fix the problem . You fire one person and everyone will behave but only writing an appology without fixing it is a joke . I believe that they don't care at all , cuz everybody is coming here spending money and returning after the abuse . 😟😟😟😟😟 not good at all Not going there ever

Overnight Parking. Loves & Pilot 16 miles away. Take the right onto “W Victoria St”, go all the way straight down, make a right on “N Tripp Ave” you will see on your left hand side a yard full of school buses, go past that and you will come to a dirt road. Follow that dirt road, and you will see “Restaurant Depot” In between dock 2 and 3 is the receiving office. I arrived at 9:10am for my 11am appointment, once I checked in with the office they said they will call me when a door is available. 9:40am I got a call for a dock door. 10:10am, warehouse worker came and handed me back paperwork. Very fast!

Semi truck driver here if you're not used to tight places don't come here when the school buses are moving right down the road makes it very hard to turn into this place. Wait till later when the buses are gone or stop for the day but don't come here around 0615 or so. But this place itself has nice staff and has enough room to turn around and back up very easily

The manager Jon of this store is very rude and ill-mannered, yells, swears, and says get out of the store. I am very disappointed. please review your staff of employees, with such workers you will lose regular customers. when there was only one cash register in line, we approached the manager and asked him to open a second cash register since the queue was very long, traffic had already started from the queue and we just asked if you could open a second cash register since the queue was already long. he started being rude and yelling, go get up in turn and we invited him to speak more simply, and he started swearing and shouting get out of the store, I won't let you make a purchase. Yes, I will add you to the blacklist so that you can no longer shop here. Do you think this is a good employee? it spoils the store's image. Please sort this out. since all the employees of the store are afraid of him, he scared everyone.

Very professional people working in this location. Always clean, most of the items “95%” have prices. Cashiers are very fast, you never see long lines like other locations.

The front desk laborers are having a worst attitude towards the customers . One lady overcharged deliberately in the broad daylight and the other lady when asked was showing a worst attitude that’s completely dismissive and rude . The supervisor lady who came with that labor was even worse ! Honestly , they all must be sent back to school to learn some basic manners , courtesy and civic sense of how to treat paying customers with dignity. On top of that , this place is extremely hazardous to walk in and shop around as they always operate heavy machinery in all the aisles during the shopping hours. It’s shocking that customer safety is so blatantly ignored. Save yourself frustration, safety and peace of mind and spend your money elsewhere. These people don’t deserve your business!

The woman at customer service is incredibly rude. No people skills whatsoever. She needs to learn how to properly communicate with people. Needs lots of training on how to treat people respectfully.

Today I learned you can drop into a Restaurant Depot without a membership. I never tried to check one out as none are near us but this one is next door to the Joong Boo Market warehouse that we had just visited. Apparently there are 6 RD's in the Chicagoland area. As an individual non-member shopper, they will give you a one day pass if you want to buy something here but there are some restrictions like no shellfish purchases allowed and such. To be an actual Restaurant Depot member, you need to have an Illinois business license. It's a huge warehouse and most customers are wholesalers or restaurant businesses. Shoppers walk around with large carts because they are typically buying large quantities! So it's all about bulk purchases, and much bigger bulk than say at Costco. Like as displayed at the entrance, you could buy a giant 50 lb bag of potatoes for $12.80! So, the store can be handy if you have the need as well as the storage space for such big bulk purchases.

watch out the discount meat. It is bad and spoil. they are not taken back. can not tell when is frozen. they are not taken return. The restaurant depot on 2166 Mannheim Rd, Des Plaines, IL 60018 (847) 827-5511 restaurantdepot.com

The combination of unprofessional behavior and shady pricing practices makes this place a total headache. Save yourself the frustration and spend your money elsewhere.

01/01/21 - Restaurant Depot is like a candy store for cooks & foodies. They stock a tremendous amount of food products at a bulk discount rates for restaurants & businesses. Technically a license is required to shop here but the public is allowed to shop here w/a day pass. I was amazed by the merchandise they had stocked here, everything from meats, chicken, fish and produce to canned and bottled goods in bulk quantity @ wholesale price. Realistically unless you own a restaurant or a huge family the quantities are too much. An example is boneless skinless chicken thighs for $0.72/lb great price right? But they come in a box of 40lbs. Unless you have a restaurant, an empty freezer or maybe split it w/Family and/or friends or you really really love boneless skinless chicken. That's a great price $28.80 for 40lbs of boneless chicken thighs. They have a huge selection of meats. Some of the fish & seafood is also below market value so it pays to know your prices. I just bought boneless chicken thighs for $1.29/lb @ Jerry's Fruit Market which is usually much less then the big box grocery stores. That's 56% of the cost @ Jerry's. The only problem is 40lbs is too much for most families. Next time I come back I will make sure that I have room in my freezer, have a list of what I need & get a day pass.

So my brother told me about this place, really interesting if you have a small army to feed or having a block party . Prices are great they sell for the mass quantities and you can buy a few things individually. They sell whole goats a supply of seafood lobster tanks , fresh shrimps clams . I bought Sunkist crab shelled for 8 bucks a pound . Couldn't taste it because I found out I had COVID . They sell dairy blocks of cheese , milk cream vegetarian milk . They have a pretty decent selection of frozen seafoods and frozen meals. A big array of spices Some Mediterranean fry goods small selection of Asian. Dry goods 100 lb bag varieties of rice. Fry goods fresh pasta in the big freezer . Prices are good not on everything but most things. Check it out if you have a big walk-in or eatery . I want to go back when I can start entertains again .

I used to work here, I was about to make 6 years in this company but it's not worth the stress and drama this workplace creates. It used to be way better when I first started here but slowly management started getting worse. New management now are rude, loves to create drama and I even saw them harassing people. This place is a joke now, the HR doesn't know how to do her job so if you're trying to get help from her don't bother cause she won't do anything. I saw someone going up to her because she has getting Harassed by the branch and assisting managers of the store and HR didn't bother to defend her. There's a lot of favoritism in here as well. The bad employees get special treatment as where the hardworking employees get treated unfairly. Half the store is always either drunk or high, including management. Department managers are always so demanding and lazy, all of em, I've seen so many workers come and go because they couldn't bare to work with certain managers and I'm pointing fingers to the floor manager who I've seen and heard talking to employees with vulgar language. People don't last here cause of all this and plus the pay isn't really good. With all the amount of work this place expects you to do, it's not worth it. I wouldn't recommend anyone working here, Reeves the manager should be held accountable for all the things he's done and yet he keeps getting away with a lot of things. I had to leave this place cause I had seen him fire people for no reason or just because he didn't liked them. I saw him fire someone who had been working here longer than me and fired her cause she was told to do a task that was not within her power to accomplish. Also he fired someone because he tried to force someone to switch to a different department and was told either you move departments or you're fired, and she ended up quitting. Who knows when I would get fired for something he didn't like about me. I would do about 50 hours a week because I couldn't leave on my scheduled time and the job had to be done or else no one would be allowed to leave. Even despite me always staying late and killing myself for this place, Reeves did employee reviews and I had found out from someone else in management that he basically gave bad reviews to almost everyone including me and good reviews to his favorites, including his family members who also work here. That was the last straw because I wasn't valued for my hard work, nor were other employees who did their job good. I could keep going about this place but it would be too long, the only good thing about here is that I found my wife here. If you for some reason decide to work here, here's some advice, stay away from receiving and the floor departments, they're the worse places to work. Seafood is chill to work at. Just do your job and go home! No one can be trusted, especially management! You tell someone something and the whole store knows by tomorrow. Don't drink or smoke during the job, even if everyone does it if management doesn't like you, they'll fire you for that( and yes management knows people drink and smoke here)

By law, restaurants have buy their stock from "approved distributors" to assure public safety. Restaurant Depot is such a distributor AND because it is a wholesale outlet, charges no sales tax (since their customers are restaurants and we DO charge sales tax). Therefore, restaurants have little choice but to use RD at least for some things. However, their semi-monopoly is not reflected in the level of service and consideration for customers you will find there. On the contrary, everyone is extremely nice! And helpful! Anyone you ask (and there is plenty of staff on hand everywhere you go inside) will help you find things and explain things to you. Whoever hires the staff must be good at their job. Some of them have been there for the entire 17 years that I have been a customer. And everyone is as friendly as you could want. Yes, you need a tax ID number to shop there! But, the exclusivity does not result in snobbery or stuffiness. Great people!

I went today at restaurant depot on 5836 N. Pulaski in Chicago. The manager there (closing) is very rude and unprofessional how to take care a customer at all. I told him I am going to complaint to the customer service and he told me "you can call anyone " The manager was a Latino guy, shortly. Very Rude. I want to return some can of Coconut cream and Pineapple juice and he told me that the company don't accept any food. The can juice and coconut cream is not a food. I am very disappoint with the company. He need to go to school to learn how to handle with customers.

Stay away at all cost. Seems that RD only employs very slow and very rude people at their warehouse. They're always backed up. You can show up 3 hours early and they still won't unload you on time. God forbid you've 2nd drop with their other facility in Chicago you'll be late guaranteed and they won't take regardless.

I used to work here, and reading the bad reviews brings back all the stressed I indured working for this specific location. I can tell you one thing that spoke true, this place really does have a High School mentality. They don't really care for the customer's, and as long as they make sales, they'll continue to not care. They also like to keep the bad employees over the good one, and that's because they'll push out anyone that won't say yes to do more work outside of what they were hired. Certain employees would give out free meat if they could get away with it, as well as drinking during the job while using heavy machinery. Seafood get stolen on a daily bases, and it wasn't hard to steal since no one in the cashier area would move items to a new cart like they're supposed too. I could tell you a whole story base on my experience from that place. Just know that the short Hispanic man that calls himself a General Manager will push your buttons, and will be very rude. He was my main reason for leaving.

I love the location better than Rosemont or North Avenue where there is less traffic and staff are more friendly. Business License IS required to become a member.

This depot is ghetto I really wish I could go to Lombard often. No customer service. The black manager is always angry. I called yesterday to ask a question, they answered, and forgot they answered talking about ASS and playing with each other. Terrible

No stars do not get a job here it's a horrible place to work too much mess gossip unprofessional managers high school environment and low pay for too much work. The upper management will throw you under the bus to save their own job. Actually that's how the company is structured. I was there a week and most people don't even last a day before quitting. I saw 3 people quit and one get fired for something that was out of her control simply because management was lacking its a waste of time and the lady in HR with the mouth full of rotten teeth that goes to smoke 30 times a day should be brought up on charges for not representing the company in a professional manner. Let's not forget the Mexican lady who does the training for the front end who's been with the company for 17 years. She should not be training anyone she's the main root of the problem and why no one lasts on the front end. I watched a person leave on lunch and never return so to her behavior. The place is a cesspool of unqualified Messy individuals..... don't waste your time on the paperwork. Trust you won't last.

Absolute horrible customer service. Super rude employees. I bought 3 of the same item that were 50% off, but she not only purposefully didn't give me the full discount, but when I refunded my item, she also didn't give me the correct amount of money on purpose to be petty. When I asked her to fix her mistakes, she yelled in my face that she didn't want to help me and that I didn't deserve what she owed me. The cashier's name was Courtney. And this is the third time she's behaved this way with me and many others. I called a supervisor and she said she apologizes for the way I was treated because Courtney was in the wrong and she shouldn't be deciding who gets a certain discount and who doesn't, but she still does it. I still have the receipts for proof. Super unpleasant.

need a membership to get in this is candyland Disneyland for cooks and restaurat bussines in chicago I come here often because I work in the hospitality business good prices

David in Seafood. This kid just gets it. I got 10 lbs of lobster, 5 lbs of bigeye tuna, 5 lbs of dry packed scallops and 8 lbs of bluefin tuna. He went way over and above to help with special ordering and a lot on his own time. If you ever need good seafood talk to this guy. Great prices and superior product. Thanks David. You'll be a successful young man. Scott

Great place for anything you need for events and of course restaurants. Very friendly staff. And amazing selections!!!

This restaurant depot employee are so rude even the manager called Cindy. It seem there was no training or customer service in this store at. I am a restaurant business owner I spend quite amount of money in this store every week. I called the guy to help me get spinach in the cooler because it was far in the back I couldn't reached it. I identified the employee by his uniform but just walked bypassed me like I was invisible then a lady came along reporting the behavior of the other guy.. oh lord she was defensive of the other guy. Then, this guy came back while I was having conversations with the lady which I finally found out she was a manager of the store, both of this employee were swearing and loud at me. The manager Cindy was totally rude. The situation was never resolved even Cindy manager said I shouldn't come back to this store again. This's not the first time or second..this episode just out of context total out of this world. Bad bad employees.

I love coming to this RD vs the one on Division. I second all the Yelpers that have stated that this place is well kept, organized, fantastic layout, and most important above all else: CLEAN! Thank you for all the years of tax-relief and helping small businesses/restaurants like mine run smoothly.

Place is well stacked with a variety of different products some priced at the lower price ,some not . What bags me is that they sell expired products at discounted price . If they are expired they should be pulled of the shelf and not sold to the public. Just keep your eyes open!

Restaurant Depot is great for all the reasons Sam's and Costco used to be great - until the general public figured out why they need them and ruined everything. Small businesses and not for profits quickly saw the food stock they needed (yes, we actually do use gallons of condiments thank you very much) quickly replaced with homeowner friendly goods. Which is fine. It's capitalism and the all mighty dollar indicates what gets put on the shelves. And this is where Restaurant Depot comes in. Everything you could possible want to throw a gathering (or soiree if you will), stock your shelves, or simply shop for your own home without the hourdes of oversized shopping carts huddled around free sample stands because people think Costco is way to feed their oversized kid. I digress. Restaurant Depot only applies to those of us with access. And the elitist attitudes stop right there. Customers come in, grab what they need, and get out. If the lines are long, it's probably Monday or Thursday and you came when all other restaurant owners did to restock their shelves. Come towards closing or late morning, and the store is yours. The prices are great. The quality is great. And the customer service is exactly what it needs to be. It's a great place. Except that you probably can't get access unless you have a friend in the business. So...that's a thing.

I prefer this restaurant depot over others, because its always clean, well organized and stocked. Also the layout is easy and there is enough room between shelves. They don't have as much stuff as division location, but have everything I need, so I appreciate it.

Had the best experience here finding everything I needed. Our supplier missed a shipment and we needed a ton of stuff ASAP. The people here helped us get everything and were super friendly!

This location is a joke when it comes to customer service. I stood there for 20 minutes waiting for a cashier to recount something with a manager while the person at the next register was running 3 transactions for a family. Instead of them checking me out and going back to counting I had to stand and wait. Learn how to manage your time it's not rocket science.

Hmm, not sure that these reviews are actually valid and constructive criticisms. I've been a customer for over year at this branch and this been such a relief, since I used to go to their Division branch. Everyone seems helpful when I need or even don't need help, the lines move, and usually catch a quick and friendly chat with the cashiers, when it's not busy of course.

I needed chicken breast, but the box was almost 7 days old, so I asked their staff to give me new one which I saw upper shelf. But he gave me chicken thigh instead. I ended up having extra box of thigh. Their staff is not helpful at all.