Michael Louie L.
Google
Of all my reviews to restaurants this is the worst one. Tourist/ Tour coordinators / Asians / Guest should read this to avoid potential unpleasant experience.
This is the POOREST QUALITY OF SERVICE AND POTENTIALLY RACIST restaurant's staff we have ever experienced in a 5-star hotel restaurant in Switzerland.
ASIANS BEWARE! And should take caution when dining here. The staff, particularly the female manager, displayed potential racist behavior. They lit the lights of the umbrellas of non-Asian guests while leaving our Asian group in the dark. When we questioned them about this, they insisted that the lights in our umbrella were broken without even checking on it, so they probably knew. So We wonder why they did not inform us or make alternative arrangements if this was already known beforehand since they did not tell us it is broken from the start.
When we suggested moving inside the restaurant as it was well-lit and empty (as shown in a picture), they refused to allow us, despite no other patrons / customers being present. Consequently, we had to wait and eat in the dark while other guests on different umbrellas had lights and is looking at us making our group embarrased.
To make matters worse, one server accused us of being late as the reason for the lack of lighting. Is that right? even though the reservation is for dinner? This accusation was astonishing, as restaurants should normally prioritize customer satisfaction and resolve issues rather than creating more problems. This indicated a poor level of service. And if we truly were that late, why was our food not prepared and why did we have to wait over 40 minutes for the main course? The staff claimed and changed their argument and said that they are understaffed, but if that was the case, why didn't they prepare in advance when it is already been paid for and reserved? Why did they not communicate to tell us that they won't be able able to serve us well and cancel the reservation? We would have appreciated and understood their situation better if they had provided clear communication in such a scenario.
Summary:
- Poorest quality of service and potentially racist behavior observed
- Staff lit lights for non-Asian guests but left Asian group in the dark
- When questioned, staff claimed lights in Asian group's umbrella were broken without checking it.
- They did not inform us beforehand when they already knew about the broken lights.
- Request to move inside to the well-lit and empty restaurant was denied.
- Waited over 40 minutes for the main course
- Fake Apology base on the way the girl manager speaks. She is also arroant and claims it is a special experience.
Owner of the restaurant please do something about this as your location and food are great but it is tarnish by this way of treatment to Asian people.
Thank you
