Sarah A.
Yelp
I dined at Raclette several years back (2019) and had a truly wonderful experience. I was excited to return to the restaurant and enjoy a similar time this visit to MTL, but was rather disappointed with the quality of the service we experienced.
While the food is excellent and the atmosphere is very romantic and pleasant, I was at first put off by the confusing menu. I am proficient in French and requested the French menu. My bf does not speak French and requested the English menu. The raclette choices didn't make much sense to me in French, so thinking it was a language issue, I checked the English menu as well. No, not a language issue, it is just very confusing. There are the following options for raclette.
1.) European style raclette, cheese of the day, cured meats or vegetarian 40$/pers.
2.) La Pierrade all meat (beef, pork, poultry, sausages, cheese) 48$/pers.
3.) La Pierrade Surf & Turf (beef, pork, chicken, shrimps, scallop, salmon, cheese) 57$/pers.
There is the notation "all shared dishes comes with potatoes, vegetables, salad, pickles".
What I wanted to know was what type of vegetables come with each option such as mushroom, cauliflower, broccoli, peppers, etc. This is not explained anywhere on the menu. It was completely unclear what specific vegetables we would be served.
I prefer to eat mostly vegetarian and selected the vegetarian menu of the European style raclette and bf had the meat version. We only received a bowl of potatoes and a small bowl with a few mushrooms, cauliflower and broccoli and a couple slices of red peppers. On previous visits we were served cornichons. No cornichons this time. It would be nice if they had some more variety of vegetables or included other items like apples and pears. I requested more mushrooms and we were not charged for them, but I would have happily paid for more mushrooms to come out if it had been more clear what we'd get for the "vegetables".
The servers seems to ignore our party of two. It was hard to get refills of water as they were generally tending to larger tables.
The final straw for me in terms of the service was when I was paying for the meal with my credit card and selected the receipt option of "email receipt". I then had to enter my email. The waiter stood there staring at me while I entered my email and made a comment to the effective of, "oh, we don't normally do that since it take so much time and we are so busy here". I almost wanted to say, well excuse me for spending over $100 here and inconveniencing you for 2 seconds. SMH.
I still think the food and atmosphere are great but found them extremely lacking in the service department on this visit. I hope this was just an anomaly and the waiter we received was just having a bad day or something but I honestly hope he won't be there when we return.
Also, street parking is very rough in this area. We had to park several blocks away and walk over 10 minutes each way. I'd recommend coming via Uber or Metro + walk. At the bottom of the reservation there's a notation about the possibility of obtaining a parking pass from the restaurant when you arrive in exchange for cash. I suppose this is your best option if you must bring your car.