H Z
Google
We have never experienced such poor service compared to similar restaurants in Helsinki. Here’s a summary of our experience:
(1) We ordered the 5-course menu, but only received four courses when it came time for dessert, the waitress validated with the kitchen and informed us, “I have no idea why we didn’t serve you the starter.”
(2) The wine was poured while I was in the restroom, with no opportunity to taste or see the bottle. I had to specifically ask about which wine was served.
(3) Since we only received four out of five courses, the restaurant offered a 20% discount. However, I had also opted out of the cheese plate, meaning I effectively only received a 3-course meal. Despite this, the discount was applied to the full 5-course menu price.
(4) My friend and I paid separately, but despite ordering different wines and courses (he had four courses while I had three), the waitress simply split the bill evenly between us. This was not only inaccurate but also frustrating.
While the food was refined, the service was neither attentive nor respectful.