yang X.
Google
I don’t normally leave negative reviews, but our experience here was disappointing enough that I feel future diners should be informed.
While I understand that taste can be subjective, the dishes simply did not meet our expectations. What made the experience far worse, however, was the manager’s unprofessional, dismissive, and borderline rude attitude.
1. When my friend politely asked whether the drinks were free to top up, the manager rolled her eyes—an unnecessarily disrespectful reaction.
2. Throughout the entire meal, no one came to check on us, ask how the dishes were, or see if we needed anything. At restaurants where we typically spend around €80 per person, this level of service is standard and expected. Because no staff checked in, I had to request the manager myself at the end of the meal.
3. When I tried to share constructive feedback, the manager repeatedly interrupted me and insisted that they served 52 diners that day and only our table of six had complaints. She also stated—rather arrogantly—that they only ask for feedback at the very end and not during the meal. But if something is wrong, what is the point of asking only after everything is finished?
As a frequent diner at many restaurants, here is the feedback I tried to share with the manager but gotten rudely interrupted by her was not allowed to fully express:
* The duck dish had a very strong gamey smell, largely because it was covered with a thick layer of fat. While fat can enhance flavor, in this case it intensified both the greasiness and the smell.
When I removed some of the fat myself, the duck tasted noticeably better, which suggests that the dish could be significantly improved if the fat were rendered or trimmed more carefully. I actually enjoyed the cranberry component—it balanced the heaviness and added a refreshing touch to the dish.
Unfortunately, the manager would not let me finish explaining any of this and dismissed everything by saying, “This is how we do our dishes. And other customers don’t complain”
As paying customers, we absolutely have the right to share polite and honest feedback. Instead, we were met with eye-rolling, interruptions, and a defensive attitude. The entire interaction made us feel unwelcome, and I honestly cannot tell whether this was due to us being Asian and being discriminated or simply a reflection of unprofessional customer service standards.
I hope the restaurant takes this review seriously—both to improve the dishes and, more importantly, to improve the way customer feedback is received.