Allan Ellias
Google
Very mixte experience.
Food: In over all is a great work done on a food, especially the amuse bouche and eel and dumplings soup. One desert was okay and one was extremely desapointed for what is expected in this type of restaurant.
Service : I understand is a Family restaurant, huge respect for that type of work but it mean passion. This was great by the woman who took the orders, and food is again good in overall. However the boys who serve the foos where very cold and not giving much attention( is only one other table in a room). The one dress in black, was very much ignoring us.
It took more than 10 min to just get menu and water, ask some explanation about the amuse bouche à second time, one waiters as for his brother to come and explain that never happend. I had to ask the mom, who been very nice. Again when I ask for wine and few options by the glass, it was not very nice experience ( I have WSET level 3, and been managing place in different county so I have certain knowledge however asking questions should be normal) feel like I was taken for a idiot...
But the service improve by the the waiters in blue at the middle of the lunch.
Desert : one out of the two was nice but
the chocolate dessert was extremely desapointed, very little flavour.
In overall it would I would have enjoyed much more by having a proper costumer service from the beginning to the end. A restaurant is a full experience, from the food to the service. Please be more welcoming and warm with all your costumers not just the friends of the house.