Henry H.
Google
The manager, Ondrej, was very rude and unreasonable. It is his way or the highway, there is no scope to discuss matters reasonably. I was meant to attend the restaurant on Christmas Day with my girlfriend but I fell ill with food poisoning and spent Christmas Day and the following day terribly ill in bed. It was a horrible Christmas. We called Ondrej on Christmas Day to cancel the reservation hours before we were due to be there. On the phone Ondrej never mentioned the cancellation fee, nor offered for us to eat at another time or for my girlfriend to come and pick up the food because she was not ill. Regardless, Ondrej charged us €50 pp for a €65 pp meal we could not eat. Ondrej was dishonest. We tried to ask for the fee to be waived or reduced because of my illness and Ondrej was not receptive. We wrote a long list of reasons and he ignored them. Ondrej is also a hypocrite because of the justification he gave to another patron, Mi Schwarz (who left a negative Google review), to explain why the restaurant had to cancel their reservation (eg, his staff were sick). Ondrej employs arguments that suit his financial interest (eg, my staff are sick so we had to cancel your reservation at the last minute with no compensation) and then will reject those same arguments when his patrons try to explain their special circumstances (eg, I was suffering from an illness which meant I could not attend). He does not care what reason causes someone to be unable to attend, he will simply charge them a cancellation fee which clearly far exceeds the cost incurred by the cancellation. Unfortunately, Ondrej probably lacks empathy. I would strongly recommend not to eat here because you would be supporting management who is unprofessional and unpleasant.
