Qype User (kernow…)
Yelp
We've visited Volt four times since it opened late last year. Alone as a couple and with friends. It has a warm atmosphere, with soft relaxed lighting, in spite of the high ceiling and bare brickwork factory space.
Chef Mattihias Gleiß creations are delicious, the wine selection is super, and the wine recommendations from Patricia Calderón Böhme are always excellent.
The waitresses are friendly and smiling, though sometimes forgetful of smaller details, such as condiments, bread etc.
BUT:
The WAITER is simply unsmiling, cold and unfriendly.
There is absolutely no subtlety to his service. In a restaurant of this class dishes shouldn't be simply thrust before the diner: a good waiter has respect and consideration for diners conversation and should never abruptly interrupt.
Often he has wrongly served dishes without asking who had ordered which, and with no apology switched the dishes. The waitresses, on the other hand, are obviously informed and prepared when they come to the table.
This waiter has never once enquired as to wether we enjoyed our meal, whereas the waitresses always do.
Friends have also commented on his unpleasant, surly service and attitude.
Last time, in spite of a generous tip, we were not wished 'Good Evening', thanked or even received a goodbye as we left with the waiter standing directly next to the door, he simply ignored us.
Volt is not an inexpensive restaurant but the food and wine quality match the prices. Sadly the Volt team are let down by their male colleague on the front-of-house service team.
We will visit Volt again soon but if we receive the same bad service it will be our last time.
This review will be forwarded directly to Mattihias Gleiß at Volt.