BROOKE CASTANEDA
Google
I had a very disappointing experience at this restaurant. It was my first time visiting, and I ordered tallarines with chicken. What I received was a soupy pasta dish with green sauce and chicken swimming in liquid, nothing like what I expected or what I’m used to for tallarines. It looked more like soup than a proper meal, it didn’t look appetizing at all.
When I politely voiced my concern to the server, she responded with attitude and said, “That’s what you ordered” without any willingness to help or clarify. I then asked to speak with the manager, and she dismissively said, “What’s your problem?
The manager was nearby and clearly observing the situation but didn’t bother to step in until I had to wave him over. While he did apologize for the server’s behavior, he didn’t offer any solution, refund, or even the option to change the dish.
I ended up paying and leaving without eating. Unfortunately, based on this experience, I won’t be coming back. I hope they take this feedback seriously and work on improving both their customer service and communication.