Will Lai
Google
Would never come back again
Disappointing experience, borderline casual racism.
The waiter’s attitude changed instantly when they realized we only speak English, not Spanish. Left us at the table for 30 minutes and served all other guests who speak Spanish, even the one who arrived much later, but not us.
When we tried to ask for the attention of the waiting staff, was told they don’t speak English and ignored again.
If the restaurant is not intending to take non-Spanish speaking guests, they should have made it clear on their website so tourists could be aware.
We decided to leave the restaurant and escalated this to the manager and were again told that they don’t speak English. I made my booking in email in ENGLISH, so they could have told me earlier that English is not welcomed to save us the trip really.
Not the quality of service I would expect for a Michelin guide fine dining restaurant.
EDIT to respond to restaurant’s reply
Not entirely sure what the owner meant by “when travel to a new country, it is essential to understand that customs can vary”. As a well travelled person who’s been to 30+ countries in Europe, Asia, south East Asia and the pacific regions, this is my first time to experience the “custom” of being seated then ignored for 30 minutes, and being told “we don’t speak English” then ignored when I attempt to make an order.
Meanwhile the other customers were attended and served. I have felt more welcomed in local diners and tapas places in Spain than this supposedly fine dining Michelin guide restaurant.
I have been to multiple Michelin guide restaurants from 1 star to 3 stars. This experience definitely fell short of expected standards and quality.
So while I appreciate their invitation to try their food, it is a strong pass for me.