Andreas R
Google
We reserved a table at the Yume restaurant in July for 26 September 2024 at 21:00. The reservation was confirmed to me in writing on 14 July 2024. A credit card is required to make the reservation (no show policy). The terms and conditions also state that you can only arrive a maximum of 15 minutes late.
At 21:00, we were standing in front of the entrance door of the Yume, the outside lights were not switched on and the automatic glass door did not open. Staff and guests could be seen through the door.
Attempts to draw attention to us were unsuccessful, as was a phone call to the restaurant.
Sometime after 21:15, a guest left Yume and we finally had the opportunity to enter the restaurant. The staff reacted very surprised. I pointed out to the staff member that we had a reservation and had been standing outside the door in the dark and cold for more than 15 minutes and that this was unacceptable.
In the meantime, the restaurant manager, Mrs Miranda, came in and, without even getting an overview, she very resolutely pointed out to us that we should have called before to confirm the reservation, claiming that she had called us and that she didn't have our credit card number at all. None of this was true. There was no effort to apologise, only unjustified accusations against the guests.
We would have loved to enjoy the culinary experience of a meal at Yume, but after such unprofessional behaviour from the restaurant staff and the restaurant manager, we felt so unwelcome that we left Yume.
We have never been treated to such unfriendly and unprofessional behaviour in a Michelin Guide restaurant anywhere in the world, regardless of category.
We are happy to provide our reservation confirmation from Yume.
