Gerry G.
Yelp
I'd like to start this review by saying that we are a group of 3 mid size families who travel regularly to cabins once in the Winter and once in the summer, we have been to several other locations before and we know what to expect.
So I'm one of the guests that came to this place last June and our experience was that this place is less than ideal to rest and relax, we rather had quite the opposite. We found the place to be unkept and neglected when it comes to maintenance and cleanliness.
For starters, we found a wide variety of critters all throughout the cabin, on the floors, walls, under and over the beds, from lizards to spiders to caterpillars, you name it, we had a zoo in there. We also found incredible amounts of lint, dust and god knows what else under and in between the beds and walls as well as on the wooden bed frames (See pictures). Also, food disposal does not work, per owner instructions, you have to put the food on a container under the kitchen sink and leave it there, as you can imagine, it will get stinky after the first day. Pans and pots are filthy with grease/grime, we spent a good amount of time cleaning those up ourselves so that we could prepare food in them. Also Coffee machine was a joke, it was flat-out dirty, we also had to clean it up so that we could prepare a decent cup of coffee.
Additionally, outside fridge it's gross at best, there's rotten food left overs -I assume from some other guests- that has been there for a while, these containers have developed all kinds of mold in there. it was absolutely disgusting to open that outdoor fridge door.
Some of of the other items that we though were not in good shape/order were;
- Basketball board is broken, no way to bounce the ball as there's no plastic board anymore.
- Back door screen are torn, all kind of bugs get in to the cover back porch.
- Flat tires on bikes. They have two bikes there but all 4 tires are flat.
- Mattresses are in such bad shape, I'm a 200+ person and those mattresses were nowhere near rated for that weight. We had trouble sleeping as these mattresses were so uncomfortable (Plus the fact that we were afraid some bug was going to bite us).
- Closets are full of broken household items, from broken chairs to personal items such as medicines, our smaller kids found some type of prescription medicament and they were playing with them. Thankfully none of the kiddos swallowed any of them but why on earth will someone leave those things around on a rental cabin?? I'm not talking here about guests that may have accidentally forgotten their medicine but the maids -or lack thereof.
So after all these issues, we decide to call owner, Theresa Polley in order to address these issues and we found her to be impolite and rude, she did not take ANY responsibility for the issues we found with her property. She said she has pest control services coming twice a year -no wonder why so many critters are inside the property- recommended pest control for the CITY is every quarter, you would imagine being in the woods, this service has to be performed more frequently. I also mentioned about the mattresses, and she limited herself to say "Pick another one, you saw the pictures before you signed contract". There was silence on the other end when I asked if she could have checked the bad shape of the mattresses by looking at the online pictures.
This place sounded like a great place to relax and forget about your day-to-day activities but it was not possible for us having issues mentioned above and the lack of customer service from the owner.