Gabrielle A.
Yelp
Long story short, we never got food because it took over 2 hours. The groups around us waited an hour plus as well. The staff said the wait was because we "ordered earlier" so they knew there was a problem I guess? No apologies from staff or warnings.
We arrived at 2 pm on a Saturday. Many open tables, less than half full. One couple ordered ahead of us. After we ordered our Reuben and chicken sandwich, another party came up complaining about a 40 min wait. We had time to kill and had already ordered so we decided to wait. 2 couples next to us were also waiting. Finally 1.5 hours in, the couple before us got their food. We were sure ours would be next....at the 2 hour mark after continuing to buy drinks from the establishment and seeing food coming out of the pick up window, we called it. We went and asked for a refund and the worker was warning groups that there was a 40 minute wait...when we said we've been waiting over 2 hours, the reply was "oh you must have ordered earlier" yeah, of course we did. 2 hours ago!!! So was there a problem in the kitchen and they didn't tell anyone? Who knows. Multiple groups around us were also waiting at least an hour plus so I would not recommend unless you have extensive time.