Revel Transit

Used this numerous times in the last week. Best prices, cars and service. Wait time was a bit longer, but worth it for the price, and they still are a small firm. Excited to keep using them and the teslas!

I've been seeing revel rides in the city for years and have wondered why they haven't gotten a bigger following... now I know why! HORRENDOUS customer service and quality of service all around! I REGRET ever using this app/company. First off the wait times are ridiculous most of the time and the map works horribly, secondly I canceled a ride while the driver was over 20mins away and still finishing off the previous ride they had, so not even headed to me yet, and I was hit with a ridiculously high cancelation fee! Then after being disputed I received a garbage 10 credit not enough for a free ride so A) I would have to spend more money and B) I'd be forced to use this garbage app again to take advantage of my credit... the credit is still there! Never again! I reach out to customer service to delete my account and only receive generic BS responses, worst part is you can't delete all your credit card info, your default card remains on the app! Data collected is one thing but the fact you can't remove your card info seals the deal for me along with the Garbage quality customer service! Would've gave them another shot but the horrible quality of customer service solidified my decision!

CAR WITH NO A/C There's a "feels like" temperature of 103 in NYC today and the car HAD NO A/C. When we asked the driver if he had AC earlier today, he said no, but it worked yesterday. He should've never been picking up passengers today in this heat. If somebody with compromised health got in that car it could've became a very serious incident and your company would have been held liable. Within 1 minute of being in the car and establishing that it did not have A/C, we asked the driver to stop and let us out. I immediately ordered a Lyft and made a complaint via text (per company policy) as well as asked for a full refund. The company refuses to refund any portion (offered $10 off next ride.... NO WAY) DO NOT USE, IT'S NOT WORTH IT!

I had a driver rage while driving. I probably smelled like hot pot but why are you aggressively braking and accelerating. it isn’t even an EV issue. he would try to go on a yellow and when he couldn’t, he audibly sighed and grabbed his head. in fact, he huffed and puffed the entire time and drove like someone who was raging while driving. i’d like to see the dash cam for this ride 😂 customer service is the icing on the cake

Got hited by the mopeds on Brooklyn bridge after work 10/23/2021. The mopeds was heading to manhattan from Brooklyn . And I was from Manhattan side to Brooklyn .The moped was on the opposite side of the bike path. There was a couple on the mopeds without wearing the helmet. My scooter is damaged and both of my hand is hurt. The rider ran away before the police come over when he see the situation is not right. Also these mopeds are not supposed to be on the bridge and the riding area is only in Brooklyn and Long Island city. Their insurance company told me they can not cover my medical fee and the damaged of my scooter, even though their company can find out the user of the revel account. Already talk to my lawyer to follow up the case.

Our experience was wonderful. New York City traffic isn’t Pleasant, but our Revel drivers were wonderful and calm. They were pleasant and made conversation in the car with me and my boyfriend. They were fast on time. We were in the city for a long weekend and took about five revel trips and had different driver each ride. They were all great and polite and pleasant. We felt safe in the car and they were very respectful and helpful.!!

Driver engaged in road rage with another driver, veering us on the shoulder to pass him. Other driver was infuriated and tried to swerve us off the road. The other driver then pulled alongside us, and our driver rolled down the window, and the two exchanged hostile words. The other driver then pulled in front of our driver's car, stopped, and halfway got out of his vehicle. My daughter was so scared. I was in shock about what we were getting caught in the middle of. I believe my driver did something to create the situation. I did not sign up to have my life jeopardized. And this was our first and last trip with Revel. I have emailed customer service twice about this as it happened last night, and nothing. This was a very scary $70 ride. Steering clear.

In theory, this is a convenient service that could potentially eliminate cars on the highway and cutdown traffic. However, there MUST be a mandatory safety/test course that needs to be passed in order to use this service. Putting someone with no more than bicycle riding experience on one of these scooters is irresponsible and dangerous to all involved. I’ve seen numerous scooters involved in accidents including one today on the FDR! People are also just stashing them wherever they want when finished with their ride and causing headaches for parking in local neighborhoods. Long and short of it is that Revel needs to step up and do their part for the safety of everyone and implement some stricter rules and regulations.

Revel Blue Taxi arrived on time and our driver seemed polite and nice. I know it was a late afternoon flight so we can understand the delay in the expected airport arrival. The driver wasn't chatty which was not a problem but I felt he didn't have familiarity with the city shortcuts, we were stocked on the streets and just stayed with the flow. It took us an hour and 45 minutes to get to EWR from Manhattan using the regular route; he didn't bother to find a way to keep us moving, during our journey. Our car also had some physical defects, the covers on the left side ceiling is falling off which could have been glued easily by anyone. Despite such imperfections, I sti gave our driver a 10 percent tip for his efforts, a nice guy who took us to the airport in his own way. However, I just hope that the company do something to fix these issues and re-train their drivers better and more decisive in firing way to move their passengers to their target location during traffic scenarios.

CAR WITH NO A/C There's a "feels like" temperature of 103 in NYC today and the car HAD NO A/C. When we asked the driver if he had AC earlier today, he said no, but it worked yesterday. He should've never been picking up passengers today in this heat. If somebody with compromised health got in that car it could've became a very serious incident and your company would have been held liable. Within 1 minute of being in the car and establishing that it did not have A/C, we asked the driver to stop and let us out. I immediately ordered a Lyft and made a complaint via text (per company policy) as well as asked for a full refund. The company refuses to refund any portion (offered $10 off next ride.... NO WAY) DO NOT USE, IT'S NOT WORTH IT!

very good experience riding from bed-stuy to LGA. Driver on time, Tesla clean, steep discount from Uber and Lyft quotes. Only annoyance is the app only gave me a $12 discount even though I put $15 discount promo code in app.

This is an alternative to the more popular rideshare apps in New York (although I believe they are slowly expanding) that uses clean and comfortable Tesla's. I had a friendly and prompt driver in an eco-friendly ride. It was cheaper than the competitors at the time. What more can you ask for?

I ordered a ride and got a text from the driver 10 minutes before pickup saying he was unable to get to my pickup in time. He told me to cancel the ride and reschedule one and I would be assigned a new driver. I did so and the quote for the ride went from $52 to $78. I did not accept and I took the subway to the airport. I was charged a $6 cancellation charge which I asked to have reversed. Revel told me that the ride was ineligible for a refund according to their refund policy. From reading reviews, it appears that Revel does things like cancelling intentionally to raise the price of the ride at the last minute when a person is desperate to get somewhere. I will never use them again.

Was in NYC for the first time this past October. Went with my husband, brother in law and his wife. We were slated to be in NY for 4 nights and 5 days. For 3 days we used the Subway to get around. Paid for the $7 pass that was I think $32. Was well worth it. Then on Monday when we crossed the Brookyn bridge and was walking about Dumbo we stumbled upon a parked Revel bike. Curiousity got the best of us and we Googled it. Then a decision was made because the husbands couldn't help themselves. So they both downloaded the app....took the mini course...uploaded their CDL's and the plans were a brewing. On our last full day in NYC we decided we had paid our transportation dues by getting our fill of the subway station and was time to really clock in some mileage! Once you download the app it shows you a map and shows you where you can pick up your scooter. They seat 2 pretty comfortably but noticed that the black ones felt more padded than the blue ones so if you can score a black one then do it, especially if you will be using it for the day and have a 2nd rider. The neat thing is these things are placed all over the place and let's not even start with the efficiency of being able to park anywhere. I think the only real issue is finding one that has enough charge for what you need to do. We had plans to use it all day. We went through 2 of them before we found one that was charged at about 80%. if you opt for an all day use, it was $42. SCORE! I'm glad we did a few days seeing the City via the Subway, on foot and by ferry but seeing the City via the scooter was a different vantage point and glad we did it. We covered so much ground and saw so much and had a blast doing so. They offer helmets in which you must take a a selfie and send as proof. They go decently fast and like I said can be parked wherever a car can park without the need for as much space as a car..so convenient. So if it is your first time do get the hang of the Subway and graduate to these.

Booked a trip to airport a day in advance. Received a text message to be ready 10 min before pickup. At 5 minutes before pick up received another text message that demand was high (at 4 am) and there were no drivers available. Never again!

Ride was good and short arrival wait. However beware as the price shown isnt including the various fees, charges, and tax. Ended up be about $15 more thab the original amount. Other ride shares show the total cost up front and not add hiden fees. Also it automatically posted a tip, i was about to select an amount and send a tip but the app had already sent a tip.

TERRIBLE customer service. Avoid this car share service they are a joke. If you have any issues they do not respond- quite dangerous for a car service when you think about it.

Really bad customer service. The cars are more expensive than their competitors, and the wait times are longer and never accurate. I requested a car and was told the driver would be there in 10 minutes. I went outside at the 2 minute mark, when I got a message saying my driver had been "upgraded" and they would be there in 10 minutes. I'd already waited 10 minutes, it was late, and I just wanted to go home. So I cancelled, hired a Lyft which arrived in 2 minutes and went home. Later, I get a notification that I was charged a $5 cancellation fee. Clearly their software is automated, and no one pays any attention to it. This is the 3rd time I've received a cancellation fee after their changing the driver etc. If you complain they'll refund your $5. But if you don't, they'll leave the charge on your card. I started using Revel cars when they were first available. I understand having some growing pains, but this crap has gone on for over a year now. I've tried to talk with someone but you can only email to text. Neither are very helpful as they don't look at your history or what you're actually complaining about. I did ask that they delete all of my data and my account but of course they want a copy of my signature with a letter saying to remove my account/data, an updated copy of my drivers license and one other piece of ID. Not worth it. They can keep my data in their database until they fold. Never again, and no, I do NOT recommend this company.

I used to have a moped when I was about 26 years old and I loved that little thing! It was super slow (went about 25mph tops on flat ground, 31-32 going downhill) but kept me smiling the entire time. I didn't require insurance, only required a driver's license and moped license plates, and garnered the curious attention of more people than a new car. Unfortunately, on one fateful day, while cruising down an empty road, a stranger completely blew a stop sign and wiped me out pretty good. Both my moped and I were pretty banged up but eventually, after about a month or so, I fully recovered. I was lucky but my moped on the other hand (a classic 1976 Sachs Commuter that was a pristine garage find), was pretty mangled and never saw the outside my folks garage again. I write about my old Sachs because it's been about 6 years since I felt the joy of riding slow and steady on 2 motorized wheels, that is, up until yesterday. I saw a buddy post on social media about GoRevel, which is basically, the uber of electric mopeds. My mom was using my car for the day and since I had a couple of business meetings scheduled for the day, I decided to show up in style. I decided to get back on the horse, I mean, the moped, and signed up on the GoRevel app. It literally took only 10 minutes (5 of which was spend waiting for the confirmation email that says I've been approved), and I was on my way. You fire up the app, find a moped near you, and you're on your way. I didn't realize at the time but like my old moped, they only go 25mph max as well (unless on a downhill). Two helmets are included, in case you have a passenger, and they do a great job of offering secure head protection while also providing a visor shield which helps against both bugs, wind debris, and the wind itself. The rides only cost .25/mile (first mile free so you can adjust mirrors, helmet, etc) and .10/mile when passing the ride (stopping in a store, grabbing something from home, etc). During one leg of my trip, I traveled from Great Neck (using only local roads) to Fresh Meadows, which took less than 25 minutes and only spent about $8 (I paused for a bit). It was waay cheaper than an Uber, a bit more "dangerous" but a lot more fun. If taking local roads, you will be going above the speed limit most of the time but be assured, people will often want to pass you. While it is wise to let them pass you, the GoRevel is a DOT approved vehicle so if you ride one of these or any other DOT approved vehicle, don't ever feel the need to ride in the far right side of the right line or the bike lane. Sure, riding in the right lane is fine but make sure you take the entire line, otherwise folks might move in and put you in a precarious position, unnecessarily. As always, keep your head on a swivel and ride extremely defensively, as if you are invisible to everyone around you,

A scourge on this city. I see that there has been absolutely ZERO improvement with the recklessness of riders since service was suspended over the summer. People still ride without helmets, ride on sidewalks almost mowing pedestrians over and ignore traffic signals. Revel should be permanently banned.

Rides are rarely/never available. Promo credits disappear. Non-existent customer service.

I didn't have a problem with the drivers although they weren't overly friendly and I'll tell you I did leave my phone in the car with my wallet it was put back in safekeeping. My problem was with a customer service hotline when I used their cars I called we have the text to prove that they told us it would be returned to me within 24 hours into them back. They never said that we would have to go to a holding lot if they had it there if and when, the second time I called and I asked about that they said oh well we can't even tell you where it is because we don't want to tell you and is there when I confirmed where my phone was located because I have been tracking it all day. It was an iPhone. Oh yes it's fair. They confirmed it. I could've picked it up 12 hours prior but he told me no I couldn't because it was midnight. Yes I could've. Then he proceeded the customer service rep for them to tell me not to call again and inundate their line with phone calls because he had give me all the information that was necessary. I hope no one does business with them because they have two and half a pot promo that's not worth it because it cost me over $100 to get this phone back and whoever had the phone I can't say it was driver. I can't say it was the person I put in the lock box took the money out of it they use my credit cards so I would've been fraud but petty theft was ok!

I had to catch a flight from JFK. was travelling from the Hamptons via bus to get off at the Queens airport connection. I timed my Revel ride to arrive 15 minutes after my bus dropped off so that the driver wouldn't wait on me, and gave me enough time to make the rest of the trip to the airport. I booked it 6 hours in advance to secure my ride. 2 minutes before disembarking the bus, I got a message that my ride was cancelled due to no cars. I tried a few more times once I was off the bus and would give me no cars available. I was past my time I would have been picked up. Über was available but would be too late for getting me and over to the airport. I had to take a private taxi that cost me $85 that I had been quoted $30 by Revel. I don't know if I will risk trying them again. Hopefully this will not happen to anyone else.

I personally love this app. The one star review goes to the call center, because they were unable to help. I got banned for driving oneway street, which is not true. I do park at the end of the oneway street. Since that is the only area where I can park close to the work place to do not get a ticket. But I do not drive down that street. Anyway I took this as a good sign, and I bought my own bike. Still, I got hung up, therefore one star.

Not a Revel user but def have been affected by their terrible clients and horrific parking. Most users DO NOT follow parking guidelines and wedge the scooters wherever they can. According to Revel they are supposed to park no less than 2ft from the nearest vehicle and this user parked the scooter between my car and the one parked in front of me (scooter was not there at the time that I parallel parked between both vehicles). The parking space was snug enough without the scooter and this user just threw a wrench in the mix. Whilst trying not to damage Revel's scooter or hit the car behind me, I ended up breaking the casing for my tail light and scratching my rear bumper with a tree that slightly protruded from the sidewalk. Please note, I was not even hitting the gas, just taking my foot of the break. Submitted a claim and Revel handed over the case to The Hartford Claims. I had to call and leave a voicemail for them to even contact me. The woman who took my case had zero communication with me except for when she took my testimony and got a letter in the mail rejecting my claim. User of the scooter gets to walk away with no repercussions. I'm beyond disappointed in the whole experience Revel needs to be responsible for the actions of their clients and should have parking hubs and better strategies in place to avoid future problems. To summarize it all, YOU SUCK.

I park my car in front of my house all the time ..I hear them moving the scooters very close to my car about 5 of them 1 on top of the other they fall on top of my car scratches all over and they keep gpoing ...what can I do about this ..since it's happening now more frecuent....don't know what else to do about all the scartches on my car.This has become abig Problem...what do we do now...we pay car insurance to have a ice car but these people have no respect for anyone at all.

In defense of Revel: (Love / Hate Relationship) There are people on here literally complaining about getting a ticket 21 hours later. Well, how is that possible when Revel clearly states in their contract that you MUST park on a street where at least 24 hours of parking is available. So that means you can't park on the side that clearly says "No Parking Tuesday 8am to 9am" if it's presently Monday at 11:30am - because if you do, and no one comes to rent that bike - it will get a ticket in the morning. You are responsible for 24 hour parking availability by finding a space to support that rule. Not hard at all. This is an important rule that you must be a native NYer or at least a driver to understand. But I know you can do it! These bikes are convenient and relieve us riders of so much stress. I've been owning cars and driving in Manhattan for 20 years or more. It has become increasingly more difficult to find parking and enjoy owning a car here. Our self-centered narcissistic, sell out politicians have made the city a literal prison - police state - where if you're not being pulled over and babysat by bored police every day, you're suffering from an inability to find or afford parking. NYC has become very hostile toward basic freedoms, like driving - especially the idiotic, entitled people who walk in front of your car staring at their cell phones night and day. Revel is a life saver where "easy & convenient transportation" is concerned. Parking's very easy. Running errand's are easy. It's affordable (less than an hour) but can get crazy expensive if your runs/errands last too long. WHY I HATE REVEL. They need to be more restrictive like rental car companies. Stop renting to the ignorant, energetic, wild, young males who like to break every rule ever created to keep us safe. They not only destroy the mopeds, run them down and disrespect the people they are sharing the roads (& mopeds) with - they make it very likely that one day we'll all suffer because of Revel's relaxed rental program. Make it EXCLUSIVE. REQUIRE BIG DEPOSITS TO JOIN - CLUB IT - just don't let them ruin it for us or your company! That's also how you can get rid of credit card scammers & narcissists who rent the mopeds. This is a sharing economy. We need to be selective with members. Your customer service sucks. Working from home or anywhere is possible now. Hire someone to answer in less than 44 minute on hold. Remember, we're on our dying cell phones trying to reach you & it's not like you added a charging component to your mopeds. I was stuck in the rain with my wallet locked in the trunk accidentally - but I couldn't get in - on hold with one bar for 35 minutes !! Stop canceling reservations when we're a few minutes late. At that point we lose the bike and have to search all over for another and end up late to dental appointments or wherever. Take a holding fee but stop the sh*t. Mostly, Revel is the best thing ever. Haters are going to hate because some NYers are very entitled miserable people. Instead of wishing Revel to hell or hoping they run out of business, advocate for more exclusive membership standards so responsible users can continue to enjoy this new found transportation freedom. Everyone seems to enjoy NYC except those who were born here. Every other state has fun things going on, boat rides, mopeds, you name it. Us free spirits of the north wanna ride Revel. Thanks Revel! Your epic addition to our transportation options is nothing short of amazing!

My car was parked on the street and I came back to it to find that a Revel moped had fallen onto my bumper, denting and scratching it. Of course, Revel takes no responsibility. Get these hazards off of our streets!

Two revel scooters parked in front of our house right now as street sweeper comes down the block, trying to clean the street. So much for crushed leaves and trash getting swept this week. A Revel van came yesterday and put them there. Thanks for being a thoughtful community member, Revel. Ugh.

Used to LOVE this app but got charged $100 for a false parking ticket. Had to dispute with credit card company. If you use their scooters keep an eye out for previous parking tickets on the scooter from other users. Revel will think YOU got them and pin the fee on you. Tried to get my account unsuspended but customer service was zero help. Refused to issue a refund for even my initial background check. Bummer, I loved their scooters. Spent over $300

I WAS CHARGED $65 FOR A PARKING TICKET THAT OCCURRED 21 HOURS LATER. YES, 21 HOURS LATER. To put it simply. You will get charge no matter what if the revel gets a ticket in the next 24 hours YES 24 hours after you parked it. That's a long time to be responsible for a moped. I perfectly legally parked on February 24th at 11.30 am and the revel got a ticket on February 25th at 8.30 am. THAT'S 21 hours later THE NEXT DAY come on. If you are ok with that kind of responsibility then no problem. For me, I was very disappointed with Revel's robot-like customers service. The fact that they choose to blindly enforce rules without thinking rather than just using good judgment is beyond me. YES have that rule in your policy but NO don't just enforce it without thinking "is that fair" or "is it unreal to hold customers responsible for what happens the next day" or even "yes 21 hours is cutting it short let's be honest" Be honest with your customers be realistic of what you are offering and work with the city to make your service more in sync with BROOKLYN transport/parking system. Your customers should not be responsible for what happens to the mopped the next day this is unrealistic. NOBODY can watch over the moped overnight nor move it in the morning at 8 am to fit the street cleaning schedule.

Not cheap really unless you have a coupon that they will honor. I got burned. When I got the app I put in the promotion I was sent by a user and the app said "credit accepted" but the credit was not posted to my account so it never was applied. I called customer service to get the credit applied and they refused to do it. The woman was rude - a real piece of work. Now here is a company trying to increase its ridership in a crowded market. They have 300 cars in NYC. Uber has like 7000. You would expect Customer service to be great putting the customer first but not here. They refused to let me speak to a manager saying nothing could be done for me. I have used Uber whenever I am in NYC and their customer service is great correcting problems and errors. I am going back to Uber until this service gets their act together and demonstrates that customer service should put the customer first. After all you do not build your brand with poor and nasty customer service. The driver was nice and car was comfortable but the customer service puts Revel to shame. Give them about 5 years and if they survive then think about using. Otherwise use Uber or Lyft or a NYC cabbie.

The company posts misleading discounts that they will not honor. I never take the time to review services but their lack of honesty cost me an extra $30 on a trip from Newark to Manhattan.

Amazing way to get around Queens and Brooklyn. Unfortunately can be in high demand in Astoria where I live because people take them to the train stations at the northern and southern tips. Otherwise very easy to use, affordable, and flexible compared to other transit options in the bustling city. Most of my 10 min (2 mile) rides cost under $7 which would easily cost and take twice as long on Uber/Lyft. Plus it's environmentally friendly! Join Revel with my code "tkxhg". We'll both get a $5 credit. That's a 15 minute ride! Update: They expanded the parking availability in Queens so they're much more available in residential areas past Steinway! Also important to note to ALWAYS WEAR THE PROVIDED HELMET which should have hair nets to stay sanitary.

Rent one for the day and ride it all the way to the edge of town - where the grid starts to glitch, and New York dissolves into little forested islands and slips of sand. Put on that helmet and - if you're next to another revel - make sure to lock eyes and nod.

Got a 12hr pass in Washington they do not explain all the steps you have to take to end your rental. All they say is park it within the green zone and your good. BS! They will keep charging you for any small reason they can come up with. I called and talked to a supervisor by the name of Leanne and she was the most worthless person I could of ever come across. Even if she would of told me, we'll give you a free 12hrs or anything would of been great. But all she could say was sorry we took $241 of your dollars for 8hrs of our scooter being parked and not used. Never again! Scam scam scam

I am a Member of Zipcar & Enterprise Carshare. The prices with Revel are Ridiculously Stupid and insane . With Zip car and Enterprise its $11.00 a hour to rent a car . With Revel its more then that a hour . Who stupid idea was this ? And with Revel for Gov Asst people the prices are even more insane . This Company won't last long so enjoy the ride and do the math before you ride .

Customer service is lacking at best.....unauthorized charges kept going through even after reporting them. 3 business days to have anyone look into the issue....on a holiday weekend?....spending my day off fixing the issue, YAY

Did I tell you I love this service to death. Is it perfect no not really but it's convenient, I have rented some scooter with low battery but the customer service team has always been super helpful to issue a credit. The only issue is that the people that use it abuse the scooters and are careless. I only wish that fellow reveled would be kind and take care of our shared transportation.

First time renting a Revel Moped ( Not my first time riding one). Unfortunately, the Revel Moped had some issues with the throttle I had no idea about prior to renting. I noticed the throttle was bit intermittent from the beginning, but I just assumed it was a used and abused rental. During my ride the scooter would leave me stranded at a green light with cars beeping and aggressively driving around me. On my way back to my car, I was in the middle of a turn and the scooter has Zero Throttle response. Then all of a sudden it kicked back on again. Sending me towards a parked car which I luckily missed, by grabbing the break and swinging to the right. The scooter was perfectly fine. But, I scraped my knee and my right arm. I called Revel to let them know what happened and to remove that dangerous scooter from the streets. They asked me some questions and was told they would look into it. I was told I was temporarily banned from the app, until I completed a course provided by them. Complete disregard that the scooter was poorly maintained and could potentially cause further harm to someone else. They could have reimbursed me for my ride or have given me some other incentive to keep me as a customer. This company does not care and will continue to operate as such. Stay away.

Get some free ride credits with promo code "vhmks" An incredibly fun and efficient way to get around Brooklyn and Queens. I'm already seeing a bunch of them around my neighborhood and people seem to be catching on quick. Well done, Revel!

Get $5 credit towards your account when you sign up with promo code FCGXV. These scooters are amazing. Cheaper than Lyft and Uber and much more fun. Fast way to get around Brooklyn especially.

Got hited by the mopeds on Brooklyn bridge after work 10/23/2021. The mopeds was heading to manhattan from Brooklyn . And I was from Manhattan side to Brooklyn .The moped was on the opposite side of the bike path. There was a couple on the mopeds without wearing the helmet. My scooter is damaged and both of my hand is hurt. The rider ran away before the police come over when he see the situation is not right. Also these mopeds are not supposed to be on the bridge and the riding area is only in Brooklyn and Long Island city. Their insurance company told me they can not cover my medical fee and the damaged of my scooter, even though their company can find out the user of the revel account. Already talk to my lawyer to follow up the case.

Use the code "qjcsd" if you want some free ride credits. I love Revel. It might seem intimidating at first but once you're on it, it's really intuitive. I was going full speed after just a few minutes of riding. Definitely would recommend for anyone trying to get around Brooklyn and/or Queens without having to get on a subway. I hope more Revels pop up so I can ride more often!

The people who rent these scooters cause the road to be very unsafe. Driving on the opposite side of the road to avoid traffic, running lights and stop signs. Nearly causing accidents all the time. This company honestly needs to be shut down if they don't do a better job of screening the people they allow to rent these scooters.

Omg! Who vets the renters of these scooters - are there any license or background (previous accident) checks done on the renters of these scooters? I have witnessed countless accidents, driving the wrong way on one way streets, running red lights! Nearly hitting pedestrians because of unsafe driving, impeding the flow of traffic because of leaving the scooter so badly parked - this company should be fined and put out of business...

My first few rides were fine. Then, 4 rides in a row, I have been unable to take a ride after reserving it. In one case, there were no helmets. In the other cases, the battery was below 10% and the scooter would not start. In all cases I attempted to call customer service but got put on hold indefinitely. I got charged anyway, so I reported a problem in the app - no response. I sent an email and got an automatic reply but that was 10 days ago with no follow up. The most recent was the worst. I started the ride, but the scooter showed 7% battery and would not start. When I attempted to end the ride it said it was outside the parking zone, even though I had not moved it, so I had to abandon the ride. Calls to customer service are pointless - nobody picks up. Now I'm forced to dispute all the credit card charges. Once I've done that I'm deleting the app.

awful, there is no training there is no designated parking areas. Absolute disaster and expensive. I saw someone hit a car and leave because it was parked between cars. If it was my car I would have been pissed. Glad they shut this down

Hate these being left for days hogging our limited parking in West Oakland during Covid 19. Stop hogging two parking spaces. Leave that crap on Peralta or a main st.

As an essential worker, I was excited about the scooters coming to Manhattan. (Yes, they are scooters not "mopeds" as try to insist.) Having to travel on the subway and often at weird hours when it is totally desolate is not my favorite thing. Erratic schedules and then late night shutdown for cleaning made it more stressful. Taking control over my transportation was amazing. Finding scooters was challenging until they added more to Manhattan. They were fun and reasonably priced. But after a while I was encountering more and more problems with rentals. Mopeds went from a loose mirror to missing both mirrors. Connectivity issues where the app wouldn't talk to the system and I would have to struggle to get it to unlock the bike or rack up extra minutes because it wouldn't end the ride. Try to contact customer service and wait on hold for 10 minutes. If you opt for a call back, that's about 20. Glad I didn't wait on the phone. More and more I find scooters are damaged, tires are flat, HANDLEBARS are loose. Yes, handlebars are wiggling. Use the app to report a problem or email them directly, you've got a 50/50 chance of a reply. When you DO get an email response it's a canned reply. Coincidentally, if you try to report problems via the app, the app crashes. Hmm... Last night, traveling home late from work I had to go to 3 different scooters to find one that wasn't damaged or would actually start. That's what prompted me to finally write a review. Revel Transit needs to make some changes if they are to be taken as a serious (and safe) transportation option in NYC and not a hazard and a nuisance. Besides the growing number of mopeds that shouldn't be on the road because they're unsafe, there's a growing number of idiots riding without helmets, riding on sidewalks, going the wrong way down streets, two to a scooter with the passenger riding sideways and simply disregarding every law. I've almost been taken out at intersections more than once by another Revel scooter running a light or going the wrong way. I get that they're trying to make this affordable and accessable to the masses, but there needs to be some vetting besides a valid driver's license. Maybe an annual membership fee will minimize the people who abuse these scooters. The recently raised the per minute rate but I've seen no improvement other than some additional scooters available. Maintenance still sucks, and may be even worse. At this point, for what I've spent using Revel scooters to commute, I'm seriously thinking it would be the same money to invest in buying my own scooter. At least I'll know it's going to be maintained properly and safe.

I really enjoyed all of my rides when I was able to ride but their customer service is the worst. Many of the bikes do not work and when you dispute the charge nobody gets back to you ever. My account is suspended and I have no reason as to why and I have sent about six emails at this point. I am sad this service sucks so bad now, but definitely going to look into zip cars instead.

great if u only in queens or manhatta sucks if you need to go anywhere else.... extend your services to other parts of the city and you will make more money!!!!

No. This company allows unvetted drivers onto the road. My brand-new parked car was hit by one of these mopeds during my first week at a new job. I had to have the additional stress of dealing with Rebel's crappy insurance. Don't support this company. Either get a car, take a car, or ride MTA. It may sound fun and all, but you should not be riding on two wheels for the first time on crowded NYC streets. Consider others' safety and property.

Worse customer service! Been trying to reach someone about my suspended account and all they say is a manager will get back to you. I been waiting several days

Overall really great service. I've seen complaints about paying the $19 sign on fee. I think this is fair given the cost outlay the company incurs int he early stages to get everything up and running. Early adopters always pay a bit more and deal with the growing pains, so be patient. This is a great option/alternative to have to Citibike which I also use, when weather is hot, I'm not dressed right, its uphill or too long a distance....and its just kinda fun. Just factor in that you need to abide by traffic rules (lights) so this adds time ($) if its a busy traffic day. I love that you can reserve your ride when you see a scooter, so that it's not gone by the time you get there. The biggest downside so far is that there are often no scooters nearby without having to walk 10+ blocks which starts to defeat the purpose. I am a little nervous about the reviews stating they were charged $500 with no proof given of any 'wear and tear'. If they are real reviews, I'd encourage them to get a lawyer and file a suit as this should be easy to recoup. Advice to Revel: add more scooters quickly (maybe even the stand-on type) before Lime/Byrd come in to NYC and saturate the market, becoming the brand of preference. Offer some discounts, specials, etc. Also, have your customer management reply to the folks on here mentioning $500 charges, otherwise everyone reading here has a right to be very concerned about the business practices.

Beware of this company, they are a scam. I started seeing these mopeds in Sunset Park, so I downloaded their app and signed up. Took one of these mopeds home in Bensonhurst, parked it, and when I clicked "end ride" the app informed me that I am out of service area, and can't end the ride, only pause it, while still being charged 10 cents per minute. I would have to ride it back to the service area (which basically only covers Sunset Park and Park Slope), pay for the ride back, and then find another way to get home. I called the support, and they claimed that somewhere on the bike there is information regarding where it can be parked. I checked and there isn't - in only says "Brooklyn and Queens only". The information regarding the service area isn't readily evident in the app either - there is not a word about it in the "how to ride" and "how to park" instructions. It is buried deep in the app. That evening it started to rain, and rained through the night and most of the following morning. I was charged $155 for that ride and overnight "pause", and all they offered is a measly $10 discount. Never using them again.

I like it and use it a lot. I wish there were more scooters sometimes, but when they're close and available, it's a great option. Cheaper than an UBER, faster than the subway for local errands. Also pretty fun.